To download the Office apps on your computer, please make sure that you have registered your account. Then, follow the steps below to download your copy of MS Office 365. Please note that your license is only valid to download the apps on a maximum of 5 devices.

1. On your personal device, open a browser and go to www.office.com.
   
   
2. Sign in using your student email (s.student@students.clark.edu) and Clark Labs Account password.
   
   
3. Once logged in you may be required to verify your account using the method you chose during the account registration process. Please follow the prompts to verify your log in.
   
   
4. You should now be at your Office 365 home page. 
   
   
5. On the top right, find the drop down that says: "Install Office".
   
   
6. From the drop-down, select the first link "Office 365 apps".
   
   
7. Download the installer and wait for the download to finish.
   
   
8. Once the download is finished, find it in your downloads folder and open it.
   
   
9. Follow the prompts to start the installation process. (It might take up to an hour depending on your internet connection and speed).
   
   
10. Once the installation process is completed, you should be able to use the MS Office applications. Please note that you may be required to sign in, in which case you should enter the same credentials as the Office sign in (student email and Labs password). 

If you need any assistance with downloading the products on to your computer, please contact the TechHub. 

NOTE: Free downloads of Microsoft products are a benefit provided by Microsoft, and the college does not provide technical support for the use of these products on your personal device. The TechHub can provide assistance in downloading the softwares but may not assist with issues with your personal device. Please do not download the MS Office products on any of Clark labs computers, the softwares should already be installed.

COMMON PROBLEMS 

The following situations cover the most common problems encountered by students regarding Office 365:

I can't log in.

Your log in is valid only if you are currently enrolled in the quarter. If you are not taking classes for the current term you will not have your Office 365 account set up.

If you are taking classes for the current quarter, please make sure you are entering the correct credentials:

• Student Email address (including the @students.clark.edu part)
• Clark Labs Password (same as your computer/WiFi password)

If you forgot these credentials, please reset them using at the Student Accounts page.

It is also possible that your account has been deactivated due to long absence. If you are returning after a period of absence from Clark, you may have to sign in to a Clark Lab computer and log in to office.com to reactivate your account. 

I no longer have the phone number or email that I registered with.

This security data cannot be updated by the student. If you encounter a problem, contact TechHub to help you request a multifactor authorization reset from the administrators.

I can log in, but I can't download the Office software.

Similar to the log in issue, this is most likely caused by an expired or deactivated license. Most students who have not been taking classes for more than a quarter are likely to experience this issue. In most cases, signing in to office.com restores the license. 

I can't install my desktop software.

If the installation abruptly terminates, it may be caused by a weak network connection, please make sure that you have a stable network connection and are able to browse the internet.

You may have to remove previously installed Office applications in order to download the ones offered by this subscription. Restarting your computer and trying the installation again may fix issues in some cases.

The installation does take a long time therefore please allow the installation process to complete even if the progress bar seems to be at a halt. 

NOTE: TechHub technicians can make sure you can access your Office 365 account via web and have access to download, but TechHub cannot help with installation on personal devices other than to offer suggestions. Students may seek further assistance with personal devices from the Student Help Desk.

I don't know how to use some of these programs.

A few courses are offered on campus to learn Office programs, but if you're searching for a free option, Microsoft offers basic training for all of its programs. Browse through the Office 365 Training Center to access easy instruction on how to use the Office 365 suite.