Enrollment Services Frequently Asked Questions
Registration during COVID-19
How to contact us:
- Phone: 360-992-2183
- Email: email@example.com
Our current estimated response time is two business days.
Visit www.clark.edu/covid-19 for more information about college operations at this time.
I want to take classes at Clark College. Where do I start?
If you have never attended Clark College before, your first step is to apply to the college.
For more information:
- English as a Second Language (ESL) Student
- First-Time College Student
- High School Diploma and GED Prep
- International Student
- Running Start
- Transfer Student
- Transitional Studies
If you've attended Clark College before, but it's been longer than a year since you earned credits at Clark, as a returning student you need to be updated in our system with the Student Update Request online form.
If you have earned credits at Clark within the last four terms, you should be able to log in to MyClark@ctcLink and find your enrollment appointment for the upcoming term, and then register for classes at that time. (Check the Important Dates & Deadlines calendar to find out when the enrollment appointment times will be available each term.)
How do I activate my ctcLink account?
Use the step-by-step tutorials for ctcLink account setup, scroll down to find instructions for:
- Activate ctcLink Account
- Reset ctcLink Account Password
- Get ctcLink ID
- Update Preferred Contact
How do I navigate in ctcLink?
Use the step-by-step tutorials for navigating ctcLink, scroll down to find instructions for:
- Find Your Enrollment Appointment Date
- Enroll in Classes
- Enroll in a Class Waitlist
- Check Your Account Balance
- Make a Payment on Your Account
- Enroll in a Payment Plan (STEPP)
- View Your Class Schedule
- Drop / Withdraw from Classes
- View Your Grades
- View / Print Your Unofficial Transcript
How do I activate my Clark Student Email account?
To access your Clark Student Email account for the first time, please contact TechHub.
I forgot my email password...
You will find step-by-step instructions for accessing your Clark Student Email at Student Walk Throughs.
What is my "ctcLink ID" number?
The ctcLink account ID and password are used to access your student account at Clark College. They are also the credentials to your Canvas account. You will find step-by-step instructions to find your ctcLink ID number by scrolling down to ctcLink Account Setup.
How can I be sure to receive notifications from Clark by Email?
Check your "preferred" email address in MyClark@ctcLink. Your preferred email address is where you will receive official communications from Clark College, which could include information you need regarding your registration, your funding, past due tuition, your current status and other matters.
Also, anyone who emails us from this email address can get your educational information, because we will assume the email is from you, the student.
If you wish to change your preferred contact, please scroll down to the step-by-step instructions for Update preferred contact.
When can I register for classes?
You will find step-by-step instructions by scrolling down to Find Your Enrollment Appointment Date.
What if I cannot register online due to a disability?
Disability Support Services (DSS) will assist you with registration transactions.
The class I want requires instructor permission - how can I register online?
Contact the instructor of the class and request a Class Permission number.
If the instructor gives you permission to add the class, you will use the Class Permission number to enroll online through MyClark@ctcLink.
You may need a Class Permission number if you have met a class prerequisite at another college. In this case, contact Advising Services for assistance.
I'm trying to register for a class but it says there's a time conflict. Now what do I do?
- Contact the instructor of the class with your request to have the time conflict overridden.
- Ask the instructor to email their approval with the Class Number to firstname.lastname@example.org.
- You will then print a Registration Form, fill it out and sign it, and scan/email it to email@example.com.
- Enrollment Services will add you to the class as soon as we've received the instructor's permission.
How can I get my class changed to Pass/No Pass or Audit?
First, review the Credit Options for Pass/No Pass and Audit.
To request your class to be changed to Pass/No Pass or Audit, you must:
- Contact the instructor of the class with your request.
- Ask the instructor to email their approval with the Class Number to firstname.lastname@example.org.
- You will then print a Registration Form, fill it out and sign it, then scan/email it to email@example.com.
- Enrollment Services will then add you to the class as soon as we've received the instructor's permission.
Can someone else register for me?
Students must register themselves. You may register online from your computer or your smartphone by using the ctcLink Mobile App (choose Android or Apple). You may also register online in a computer lab (by appointment) on campus.
If you need assistance in how to register, there are step-by-step tutorials for navigating ctcLink, scroll down to Enroll in Classes. You can contact the Enrollment Services office through Zoom, Monday through Thursday, from 10:00 a.m. - 6:00 p.m., or by email to firstname.lastname@example.org.
What should I do if I can't attend the first day of class?
If you are unable to attend the first day of your class(es) due to an emergency, contact your instructor to discuss your options. If you are unable to reach your instructor, contact the class department, or the Office of Instruction at 360-992-2291.
Will my instructors drop me from classes if I don't attend?
Maybe. If you miss one or more sessions in the first week of the term, you may be dropped from the class. However, not all instructors drop students for non-attendance.
If you miss any classes in the first week of the term, you are responsible for verifying your enrollment status with your instructor(s).
If you are dropped from a class by your instructor for non-attendance in the first week of the term, you will receive a full refund of tuition/fees, if paid.
Please note that it is your responsibility to drop yourself from any class that you do not plan to attend. If you don't drop the class, the college may still charge tuition/fees to you or any agency (including Financial Aid) for those classes, whether or not you attended.
May I change my schedule online after I register for classes?
Yes, you may make changes online through MyClark@ctcLink:
- add classes online (with instructor permission beginning 3rd day of the term), through the end of the eighth week of the term (the date varies in summer term).
- drop/withdraw classes online through the end of the eighth week of the term (the date varies in summer term)
These changes will be reflected in your schedule immediately. Be sure to check your schedule in MyClark@ctcLink after making any changes.
How will I know when to pay my tuition/fees? Will the college bill me?
No, the college does not mail or email you a bill each term. Students can view their tuition and fee balance, and sign up for the STEPP payment plan, through MyClark@ctcLink.
Clark College strives to make college affordable and attainable. Contact our Financial Aid team for assistance with funding options.
What if I don't pay tuition on time? Will my classes be dropped?
Students with a tuition balance must either pay their balance, sign up for the STEPP payment plan, or apply for financial aid (FAFSA) or a third-party funding source that will pay their tuition, in order to stay enrolled.
- If a funding source is in place, a service indicator will be viewable through MyClark@ctcLink.
- If a service indicator is not in place and a balance is still owed after the tuition deadline, students will be dropped for non-payment.
Students may view their service indicators on their account, track balances owed, as well as the status of financial aid and payments made to their account in ctcLink.
If you have a funding source in place, and do not see a service indicator, contact the appropriate office (Financial Aid, including scholarships, loans, grants, sponsored funding programs, Worksource Education Services), to ensure that you are not dropped for non-payment.
How do I view my financial aid information or access the Financial Aid Portal?
- You can view your required Financial Aid forms and documents in your Tasks tile on your Student Homepage in MyClark@ctcLink.
- You may also view other financial aid information in your Financial Aid tile on the Student Homepage.
If you have additional questions, please check the Financial Aid FAQ page, or contact the Financial Aid office through Zoom, Monday through Thursday, from 10:00 a.m. - 2:00 p.m., or by email to email@example.com.
How do I know what books I need for my classes?
Please visit the Clark College Bookstore website to order books and supplies online, and for select services by appointment.
I repeated a class, how do I update my GPA?
How do I order an official transcript?
Current students and alumni may order official transcripts through our Transcripts and Grades page.
For the services below, please contact the appropriate departments:
Choosing classes or choosing a major: Advising
Evaluating transcripts from other colleges or universities: Advising
Funding, including scholarships and grants: Financial Aid
Paying tuition, including payment plans: Cashiers Office
Graduation: Credential Evaluations