Changing Your Password

Before changing your password, familiarize yourself with secure password standards and verify whether any previously used credentials have been compromised. Read the Secure Password Guide for more details.

Student Passwords

Below are resources that walk you through the process of changing your password for each account:

- Student Accounts: https://www.clark.edu/its/documentation-and-resources/students/student-accounts.php
- Clark Student Email: https://www.clark.edu/its/documentation-and-resources/students/emailsetup.php
- Clark College Account: https://www.clark.edu/its/documentation-and-resources/students/labs-account.php
- CtcLink Account: https://www.clark.edu/its/documentation-and-resources/students/ctclink-account.php

As always, if you need assistance, you can also contact the Tech Hub.

Employee Passwords

Clark College Account

Forgot Password

1. Open a browser and go to clark.okta.com.
2. Enter your Clark College email address and click “Next”.
3. Click “Forgot password?” near the bottom of the dialog box.
4. Verify your account with one of the listed security methods and follow the provided instructions.

Change Password

1. Open a browser and go to clark.okta.com.
2. Enter your Clark College email address and click “Next”.
3. Enter your Clark College account password and click “Verify”.
4. Verify your account with one of the listed security methods.
5. Once logged in, click the down arrow next to your name in the top-right corner of the site.
6. From the dropdown menu, select on “Settings”.
7. Click “Edit Profile” near the top right of the site.
8. Re-verify your account with one of the listed security methods if prompted.
9. Enter your current password, a new password, and repeat the new password to confirm it. Once done, click “Change Password”.

CtcLink Account

Forgot Password

1. Open a browser and go to ctclink.okta.com.
2. Enter your ctcLink ID and click “Next”.
3. Click “Reset Password” near the bottom of the dialog box.
4. Verify your account with one of the listed security methods and follow the provided instructions.

Change Password

1. Open a browser and go to ctclink.okta.com.
2. Enter your ctcLink ID and click “Next”.
3. Enter your ctcLink password and click “Verify”.
4. Verify your account with one of the listed security methods.
5. Once logged in, click the down arrow next to your name in the top-right corner of the site.
6. From the dropdown menu, select “Settings”.
7. Under “Security Methods” click “Reset” in the Password section.
8. Click “Yes” on the Reset Password prompt to proceed.
9. Re-verify your account with one of the listed security methods if prompted.
10. Enter a new password and repeat it to confirm. Once done, click “Change Password”.

Contact Us

General Inquiries: For non-urgent questions, email infosec@clark.edu.

Report an Incident: To report an information security incident, please visit the Report an Incident page.

Additional Resources

Report an Incident

Free InfoSec Resources

Secure Passwords Guide

Multi-Factor Authentication Guide

Email Safety Guide

Phone, Zoom & Teams Safety Guide

Internet Safety Guide

Physical Threats Safety Guide