Getting Help with Canvas and Technology

 If you need technical support or assistance, please follow these general guidelines:

When to visit the TechHub

The TechHub is a one-stop solution for students and college employees needing technical assistanct. The TechHub is staffed with experienced agents able to assist with Canvas, email, logins, and much more, including:

See the TechHub website for location, current hours and contact information. The TechHub is available via email, phone, and walk-up service on the main floor of the Cannell Library.

Consult Canvas Guides

Guides for use of Canvas tools and features are available under the Canvas Help menu.

When to file a Canvas support ticket - 24/7/365

For online support on technical issues with Canvas, submitting a Tech Ticket is the fastest way to resolution.

When to contact your instructor

When your question is course-specific rather than technology-specific, contact your instructor. Examples of course-specific questions include:

NOTE: For issues with course-related software or websites you may also need to contact the company's technical support.

If you do not know how to contact your instructor, use the Clark College search for Faculty and Staff for email or telephone information.

Other links: