Microsoft Student Resources

Clark College provides free Microsoft (MS) Office 365 to students while they are actively and currently enrolled in courses of one credit or more. The service includes Office 2016 software downloads on up to 5 devices and 1 TB of OneDrive storage space. Access to Office 365 including the OneDrive storage only lasts while the student is enrolled and will deactivate when the student is no longer in courses. This means stored content may not be viewed after deactivation. It is highly recommended that students download all the files that are saved in their OneDrive storage so that any important documents, pictures or other files are not lost.
 

Register for Office 365

All students need to register their account and license with Microsoft to be able to use the Office applications and services. In order to activate your account you need to have your Clark Labs Account activated. If you need help with activating your Labs Account, please refer to the Student Accounts page.

Note: It is recommended that you use a Clark Computer Lab computer in order to register for your account. This makes the rest of the process much smoother.

To activate your MS Office 365 account:

  1. Open a browser and go to https://www.office.com

  2. Click the Sign In button.

  3. Enter your full student email address to log in (example, s.student@students.clark.edu). You should see a Clark College-branded prompt for your password.

  4. Enter your Clark Labs Account password. (Note this is not necessarily your email password but the password you would use to log in to a Clark lab computer or the student WiFi).

  5. You are required to setup at least one account authorization option to verify account security. Select your preferred option to verify your Microsoft Office 365 account.

  6. After a verification, click Finish. 

  7. You should now see your Office 365 home page with the MS Office applications (Outlook, Word, Excel e.t.c.)

Download Office Apps on a Personal Device

To download the Office apps on your computer, please make sure that you have registered your account. Then, follow the steps below to download your copy of MS Office 365. Please note that your license is only valid to download the apps on a maximum of 5 devices.

  1. On your personal device, open a browser and go to www.office.com.

  2. Sign in using your student email (s.student@students.clark.edu) and Clark Labs Account password.

  3. Once logged in you may be required to verify your account using the method you chose during the account registration process. Please follow the prompts to verify your log in.

  4. You should now be at your Office 365 home page. 

  5. On the top right, find the drop down that says: "Install Office".

  6. From the drop-down, select the first link "Office 365 apps".

  7. Download the installer and wait for the download to finish.

  8. Once the download is finished, find it in your downloads folder and open it.

  9. Follow the prompts to start the installation process. (It might take up to an hour depending on your internet connection and speed).

  10. Once the installation process is completed, you should be able to use the MS Office applications. Please note that you may be required to sign in, in which case you should enter the same credentials as the Office sign in (student email and Labs password). 

If you need any assistance with downloading the products on to your computer, please contact the TechHub

NOTE: Free downloads of Microsoft products are a benefit provided by Microsoft, and the college does not provide technical support for the use of these products on your personal device. The TechHub can provide assistance in downloading the softwares but may not assist with issues with your personal device. Please do not download the MS Office products on any of Clark labs computers, the softwares should already be installed.

Troubleshooting

COMMON PROBLEMS 

The following situations cover the most common problems encountered by students regarding Office 365:

I can't log in.

Your log in is valid only if you are currently enrolled in the quarter. If you are not taking classes for the current term you will not have your Office 365 account set up.

If you are taking classes for the current quarter, please make sure you are entering the correct credentials:

  • Student Email address (including the @students.clark.edu part)
  • Clark Labs Password (same as your computer/WiFi password)

If you forgot these credentials, please reset them using at the Student Accounts page.

It is also possible that your account has been deactivated due to long absence. If you are returning after a period of absence from Clark, you may have to sign in to a Clark Lab computer and log in to office.com to reactivate your account. 

I no longer have the phone number or email that I registered with.

This security data cannot be updated by the student. If you encounter a problem, contact TechHub to help you request a multifactor authorization reset from the administrators. You may be asked to come in person and to bring a photoID with you for verification.

I can log in, but I can't download the Office software.

Similar to the log in issue, this is most likely caused by an expired or deactivated license. Most students who have not been taking classes for more than a quarter are likely to experience this issue. In most cases, logging in to a Clark Labs computer and signing in to office.com restores the license. 

I can't install my desktop software.

If the installation abruptly terminates, it may be caused by a weak network connection, please make sure that you have a stable network connection and are able to browse the internet.

You may have to remove previously installed Office applications in order to download the ones offered by this subscription. Restarting your computer and trying the installation again may fix issues in some cases.

The installation does take a long time therefore please allow the installation process to complete even if the progress bar seems to be at a halt. 

NOTE: TechHub technicians can make sure you can access your Office 365 account via web and have access to download, but TechHub cannot help with installation on personal devices other than to offer suggestions. Students may seek further assistance with personal devices from the Student Help Desk.

I don't know how to use some of these programs.

A few courses are offered on campus to learn Office programs, but if you're searching for a free option, Microsoft offers basic training for all of its programs. Browse through the Office 365 Training Center to access easy instruction on how to use the Office 365 suite.

Frequently Asked Questions

What's included with Office 365?

A fully activated and installed Office suite will include:

  • Word
  • Excel
  • PowerPoint
  • Access
  • Publisher
  • Outlook
  • Skype for Business
  • OneDrive for Business

Please note that the Clark issues Office 365 subscription can be used on up to 5 different devices such as Windows PCs, Macs along with Apple and Android Tablets.

Who is eligible for Clark College-provided Office 365 applications?

All students enrolled in credit-earning classes during the current quarter may register and use Office 365 products and services.

What if I'm skipping a term?

Students are advised to download all documents, pictures and files from their OneDrive account to their own computers before the end of the term. Once an account is deactivated the files on the OneDrive storage are kept for a limited number of days before all data is permanently deleted.

A student can keep using the Office applications if they have already registered for the upcoming quarter but are still advised to keep backups of their files stored in OneDrive. Students will have to log in on any campus site and wait one business day to reactivate their accounts if a term or more has been skipped.

What are the system requirements to run Office 365?

View minimum requirements on Microsoft's System Requirements page. Search for Office 365 subscription plans>Office 365 plans for business, education, and government. It's recommended that you use the most updated browser versions when using the web apps.

What can I do if I am not authorized to use the college-provided Office 365?

Microsoft allows all users to use the web versions of their applications. In case your Clark provided subscription is unavailable, you can use a personal Microsoft account to sign in and use the web-apps. Your personal account will be independent on your student accounts and will not expire due to enrollment issues.

Alternatively, every student's email account (hosted by Google) gives all students access to the complete Google suite. The Google suite includes productivity apps such as Docs, Sheets and slides that a student can use indefinitely. In addition to this, every student is provided with an unlimited cloud storage option with Google Drive that they can utilize even after they are no longer a student at Clark College.

 
For additional information or help, contact the TechHub at techhub@clark.edu or (360) 992-2010.