Student Complaint Process   (Policy 735.00)
Policy Statement
Any student with a complaint who feels they have been treated unfairly will have the right to be heard fairly and promptly. The college recognizes that disputes may sometimes arise and requires the parties involved to resolve the conflict informally whenever possible. If resolution cannot be reached, a formal complaint process will be provided in order to assure impartial and equitable resolution for those conflicts.

This complaint process may not be invoked for matters that have independent appeal processes established. Examples of these include, but are not limited to Academic Appeals, Academic Standards, Code of Student Conduct, FERPA, Financial Aid, Grades, Title IX, Discrimination and Harassment. Matters which are not grievable include the following:
How to File a Complaint
Informal Complaints

The College requires you to first make every effort to informally resolve a complaint or concern. It is important that you talk directly with the staff, faculty or administrator you have a complaint with in order for them to have an opportunity to hear your concerns and work with you to resolve the issue. As a professional courtesy, we ask that you:
  • Contact college employees by phone, email or by scheduling an appointment.
  • Be clear about what your concern is and how you would like the issue resolved.

If your complaint or concern has not been resolved to your satisfaction, you may contact the staff, faculty or administrator's immediate supervisor for further consideration of your complaint.
If you have questions or would like assistance with this process, please contact us via email at: studentcomplaints@clark.edu.
Formal Complaints - Instruction

You may utilize the formal complaint process after exhausting all efforts to informally resolve your complaint. Complaints should be filed as soon as possible or no more than 90 days after the incident occurs.

Confirmation that a formal complaint has been received and is being considered will take place within five regular business days by an appointed College designee.

All formal complaints must be submitted in writing with the approved Clark College Student Formal Complaint form or by completing and submitting the PDF document below to the Student Affairs Vice President's office located in Gaiser Hall Room 215 (GHL 215). PDF hardcopies may also be sent via Fax to 360-992-2878.

What will happen after I've submitted a formal complaint?"
  • Your online formal complaint form will be sent to studentcomplaints@clark.edu for processing. You should receive a response from us within 5 business days letting you know that your complaint has been received. There will also be information provided to you at this time with regard to next steps.
  • In some circumstances, we may need additional information from you before we can determine how to proceed with your complaint. Please be sure to provide us with your student email and phone number so that we can follow up with you. Resolution of your complaint will proceed as outlined above under.
  • Complaints about a faculty member will be submitted to the faculty member's Division Chair.
  • Complaints about a staff member within Instruction will be submitted to the employee's immediate supervisor.
  • Complaints about other issues related to Instruction will be first submitted to the appropriate Division Chair.
  • Decisions may be appealed with the appropriate Unit Dean for resolution. Decisions rendered by the Unit Dean are considered final and may not be appealed.
Please refer to the College Directory for contact information.
Formal Complaints, Non - Instruction

You may utilize the formal complaint process after exhausting all efforts to informally resolve your complaint. Complaints should be filed as soon as possible or no more than 90 days after the incident occurs.

Confirmation that a formal complaint has been received and is being considered will take place within five regular business days by an appointed College designee.

All online formal complaints must be submitted in writing with the approved Clark College Student Formal Complaint form or by completing and submitting the PDF document below to the Student Affairs Vice President's office located in Gaiser Hall Room 215 (GHL 215). PDF hardcopies may also be sent via Fax to 360-992-2878.

What will happen after I've submitted a formal complaint?"
  • Your complaint form will be sent to studentcomplaints@clark.edu for processing. You should receive a response from us within 5 business days letting you know that your complaint has been received. There will also be information provided to you at this time with regard to next steps.
  • In some circumstances, we may need additional information from you before we can determine how to proceed with your complaint. Please be sure to provide us with your student email and phone number so that we can follow up with you. Resolution of your complaint will proceed as outlined above.
  • Complaints about college policies, procedures, processes or services will be submitted to the Vice President of Student Affairs' (SA) Office. The Office of the Vice President of SA will determine the appropriate departmental follow up for resolution.
  • Complaints about an employee will be first submitted to the employee's immediate supervisor.
  • Decisions made by the immediate supervisor may be appealed to the appropriate Dean or Director for resolution. Decisions rendered by the Dean or Director are considered final and may not be appealed.
Please refer to the College Directory for contact information.


Please contact us at studentcomplaints@clark.edu should you have questions or need assistance with the formal complaint process.

Questions?

Formal Complaint Form:   PDF   |   Online