February 3, 2014: Important change to Clark College Student Wireless Network!

The wireless network (network name = Clark_Student) will be upgraded on February 3, 2014 to improve security and reduce congestion.

 

You will now be required to enter a password or key for each device (laptop, tablet, smart phone) that you wish to connect to the student wireless network. This password will be changed once per year so you will not have to repeat this task for the duration of the academic year (June 30, 2014). Once you have authenticated your device(s) by entering the password below, accessing the internet will require your usual username and password at the portal page. For assistance visit the Tech Hub in Cannell Library or call (360) 992-2010 (techhub@clark.edu).

 

The following is the new wireless device access password:
windingroad


Frequently Asked Questions

Who is affected?

  1. All students who connect personal mobile devices to the student wireless network (Clark_Student).
  2. Employees who use personal mobile devices (laptops, tablets, smartphones) that connect to Clark_Student. College-owned mobile devices that connect to the employee wireless network (Clark_Employee) are not affected.
  3. All Clark College facilities and locations are affected.

 

Note: Smartphones that are set up to sync with an employee's Outlook mailbox and calendar using the carrier's cellular network are not affected by this change.

What needs to be done?

  1. When selecting the student wireless network (Clark_Student), the user will be prompted to enter a password in order to connect to the network.
  2. Users must enter the following password: windingroad (all lower case). This step is performed once each academic year (July 1 – June 30) for each mobile device the user wishes to connect to the student wireless network.
  3. Once the device is connected to Clark_Student, the user will be prompted to authenticate using their network username and password. This step is current practice and has not changed.

 

How will students and employees be notified of this change?

  1. An email (for employees)
  2. Notices will be posted in computer labs and public areas (poster content below)
  3. An article will be submitted to the Independent newspaper
  4. An email will be sent to students using the student email system
  5. A message posted on Clark social media sites (Facebook & Twitter)
  6. I ask that faculty members remind students in their classes that this change will take effect on February 3.

 

How do students and employees get help if needed?
Students should visit or contact the Tech Hub on the first floor of the Cannell Library (360-992-2010 or techhub@clark.edu)


Employee should call the IT Help Desk at 360-992-2425 or ithelp@clark.edu. Helpful resources can also be found on the IT Help website at www.clark.edu/ithelp


Wireless Network Access Q & A

1) What is the Wireless Network?
2) Who can use the Wireless Network?
3) What will I need to connect?
4) How do I set up my computer?
5) How do I connect to the Wireless Network?
6) What should I be aware of?
7) Where do I go for help?
8) How do I secure my connection?
9) Contact us

1. What is the Wireless Network?

The wireless network is a network available to any Clark College student with a notebook computer or mobile device capable of a wireless connection.  Wireless access is available in most Clark College facilities.

The advantage of wireless networking is the ability to roam about the campus, without the limitations of a wired connection. Wired connections still give the best performance and speed, however wireless connections offer the most mobility.

In general, a wireless connection works just like a wired Ethernet connection. Wireless bandwidth is shared among all users connected via wireless in a given area. This means that network speeds may be noticeably slower when many people are using wireless, and generally will not be as fast as wired Ethernet. For permanent network connections, a wired network is the best solution.

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2. Who can use the Wireless Network?

Wireless access will be available to anyone in the above mentioned areas; guests will be limited in their access to only Clark College web sites.

Students who have a Clark College account will be able to browse both the Clark College web sites and the Internet. Access to printing and lab shared drives are unavailable.

Student accounts
How do I create a student account?
Student accounts are created automatically for all currently enrolled students on a daily basis during the work week. If you are a newly enrolled student your account will be created and available for you to use on the following business day after you register. See instructions on setting up a student account.

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3. What will I need to connect?
  • A notebook computer, tablet, or smart phone equipped with a wireless network adapter that conforms to the standards of 802.11g (preferred) or 802.11b.
  • An operating system that can support the above standards including PC’s and Macintosh’s.
  • Students who would like to browse the Internet will also need their student logon information, i.e. username and password that is used to access computers in our campus computer labs.
  • Guests will only need a wireless capable device (however access will be limited to Clark sites).

Requirements

  • A notebook computer, tablet, or smart phone equipped with an internal or external wireless card that is 802.11g (preferred) or 802.11b compliant.
  • Minimum system requirements for Window and Macintosh systems (see below).
  • A 128-bit encryption capable web browser
    If your browser is not 128-bit capable, visit your web browser's support website listed below to obtain an update.

Windows
To connect to the wireless network, you will need a computer equipped with an internal or external wireless card that is 802.11g (preferred) or 802.11b compliant. Clark College recommends:

  • Windows 2000/XP Professional (at minimum)
  • Windows Vista/7
  • 486 (33-MHz) processor
  • 16 MB RAM
  • 39 MB free disk space

Macintosh
To connect your AirPort-compatible Macintosh laptop to the wireless network, you will need a computer equipped with an internal or external wireless card that is 802.11g (preferred) or 802.11b compliant. Clark College recommends:

  • An external Type II or Type III PC card slot
  • An Apple AirPort card or a Lucent wireless card
  • MacOS 10.1 or higher
  • At least 32MB RAM

Current versions of web browsers:

 

Equipment recommendations:
A wireless network interface card (NIC). It must support either Wi-Fi or 802.11g (preferred) or 802.11b. Wi-Fi is what the marketing people wanted to call 802.11b, which is an IEEE standard. As for installing the NIC, the included instructions that came with your NIC will help with that. See your computer support vendor for additional support.

If your laptop/portable device is a recent purchase, you may want to have a look at your documentation; going out and buying a new card may be completely unnecessary.

Examples of wireless cards that can be purchased at Best Buy, CompUSA, or other vendors:

  • Dell TrueMobile
  • Cisco 350
  • D-Link 802.11g Xtreme G Wireless Notebook Card (DWL-G650)
  • LinkSys 802.11b Wireless Notebook Card (WPC11)
  • Netgear 802.11b Wireless Notebook Card (MA521)
  • Proxim Orinoco Silver/Gold
  • Apple Airport

Many others are available.

Battery Note: Does a wireless card use a lot of power? Yes. A laptop's batteries will deplete much faster while using wireless.

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4. How do I set up my computer?

Install the wireless network interface card (NIC), if one is not already installed. If you need help installing your wireless network card, contact a computer support vendor of your choice.

In most new laptops, the wireless NIC is integrated in the laptop and you don’t have to purchase one.

Launch your client software and make sure you turn off encryption.

SETTING UP A PC
To verify that your wireless NIC is installed correctly, right click on “My Computer” from the desktop and select “Properties.”  On Windows XP/Vista/7 machines click on the “Hardware” tab and then click on the “Device Manager” button. Your wireless NIC should be listed under “Network adapters.

SETTING UP A MAC
You must have a Mac and an OS that supports an airport wireless NIC. Once your computer is running and is booted, click on the “Signal Strength” icon located on the menu bar in the upper right hand corner of your screen.

Make sure there is a check mark next to “Clark_Student” and you will be connected.

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5. How do I connect to the Wireless Network?
Once you are connected to the Wireless Network, you will need to open a Web browser. If you attempt to visit sites other than Clark College pages, you will be automatically redirected to the Clark College Network Authentication System where you must log in using your student account name and password.

How you connect depends on the operating system you are using. Generally, you will follow the steps below:

  1. In the lower right-hand corner of your task bar, browse for your visible wireless network icon.
  2. Select the Clark_Students network name.
  3. Select “No Encryption” and the lowest level of security.
  4. In Windows XP, check “Allow me to connect to the selected wireless network even though it is not secure.”

After you launch your web browser’s window, you will be taken to the Clark College homepage. Attempts to access off campus sites will re-direct you to the student authentication page where you are required to enter your username and password.

Setting up your Student Account
Information on setting up your Student Account is available at the Student Accounts page.

If I do not have a Clark College student account, can I still use the system?
Yes. If you are a guest of Clark College, you are entitled to a guest account that is limited in access to only Clark College web sites.

Logging Out
On Macintosh computers using Safari or Mozilla: In the Popup Window, select the Log Out link. At the end of each session, you should log out to prevent others from misusing your account.

Note: If you browser blocks popups: you will either need to turn popup blocking off, or tell your browser to allow popups from the clark.edu domain.

When you log out, you will be redirected to the Network Authentication page.

How do I know I'm connected to the Wireless Network?
You can check your network connectivity status by looking at the Status and Activity indicators on the wireless PC Card Antenna. The Status light will blink when a connection is made. The Activity light will blink when data is transmitted.

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6. What should I be aware of?
  • Appropriate Use Policies: You are bound by the Clark College Student Computing Resources Policy and the Student Computer Use Guidelines.
  • Viruses: Being connected to any network may involve security risks including viruses. We recommend using anti-virus software.
  • Time Limit: There is a 4 hour time limit on your wireless networking session. After 4 hours, you will return back to the network authentication logon page. In addition, your computer will be logged off the network after 15 minutes of inactivity.
  • Use at your own risk: Remember the security on the wireless network is open so anyone can connect. Protect your data by securing your connection.

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7. Where do I go for help?

In the event that you are unable to access the wireless network, please go to the Wireless Support Station in the Computer Lab 2nd Floor Cannell Library, and a Lab Assistant will assist you with connecting to the network. Note: Lab Assistants are available to assist you in connecting to the wireless network, however they are not responsible for configuring or installing your network adapter. Contact your computer vendor for further installation and configuration support.

What if I can still not login?
You may be typing your student username and/or password incorrectly. Be certain that you are typing the information correctly.

If you are unable to access the system using what you believe is correct username and password, please see any Lab Assistant in LIB 203 or SHL 135 to help you identify your student username and password.

Wireless specific troubleshooting and support is only available in the Library Lab, 2nd Floor Cannell Library. Support for the Wireless Network is provided during normal business hours in the Library Lab. The lab hours are available here.

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8. How do I secure my connection?

PROTECT YOURSELF! Keep your laptop device safe by backing up your data files, set up a personal firewall, turn off printer & shared drives, and use anti-virus software.

Current web browsers include application-layer security such as Secure Shell (SSH) and Secure Sockets Layer (SSL) that protect your web transactions. Download the latest version of your web browser that has 128-bit encryption strength for using Clark College Student Online Services.

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9. Contact us

For additional information on security, connectivity & support, visit the Computer Lab 2nd Floor of the Cannell Library.

WE ARE HERE FOR YOU!
QUESTIONS/COMMENTS/SUGGESTIONS?
Send an email to: labman@clark.edu

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