Below you will find an FAQ document that will answer many of the questions you may have. If you have questions that are not answered in the FAQ document, feel free to contact email@example.com.
Clark College Computer Lab Print Management System: Frequently Asked Questions
- Why are you implementing a Print Management System?
- How does the Print Management System work?
- How are additional credits purchased?
- If a top-up card obtained from a vending machine is lost or stolen, can it be replaced?
- Will I receive any warning that my print quota is about to expire?
- Do unused quota credits carry forward from one quarter to the next?
- Which labs are impacted?
- How was the amount of the free quota decided?
- How was the cost per page determined?
- Will this system generate revenue in excess of actual costs?
- How will this impact generic lab accounts that have been used by departments to avoid problems with individual student accounts at the beginning of each quarter?
- Will you be educating students on ways to print more efficiently?
Expenses for consumable supplies (paper, toner) have increased sharply in recent years. This is due to the marked increase in online course material and other online resources. But we are also observing considerable waste in the form of discarded print jobs. The Print Management System will help conserve resources by elevating student awareness of inefficient and wasteful printing habits.
The print management software tracks student print activity based on the student lab account. With certain exceptions, you are required to logon to the network using your personal username and password in order to print. At the beginning of each quarter, you are allocated 1500 "credits" that can be expended on various types of print jobs. Each point has a cash equivalent of one cent. The cost, in points, for common print jobs are as follows:
- 8.5" x 11" monochrome - 5 credits/page
- 8.5" x 11" monochrome double sided (duplex) printing - 8 credits/page (saves points on print jobs of 4 or more pages)
- 8.5 x" 11" color - 20 credits/page (not all labs have color printers)
Once the quota is expended, you will need to purchase additional points in order to continue printing.
3. How are additional credits purchased?
You can purchase additional points on the spot using a credit card. This is accomplished with an application that you can access on the computer once you have logged on to the network. Upon payment, you will receive a top-up code that you can subsequently enter into the system to refresh the print quota. For those students who prefer a cash option, a vending machine will be available at each college location to dispense cards with a top-up code representing several purchase options ($5, $10, $20).
No, top-up cards are equivalent to cash. There is no mechanism to track/cancel the cards and issue refunds.
Yes, a pop-up screen will warn you that you are approaching the quota limit and will display the number of points remaining.
No, the quota is reset to 1500 credits each quarter.
All labs where the consumable supplies (paper, toner) are funded by the Technology Fee are impacted. In certain cases, supplies for dedicated instructional computer labs are funded using departmental resources, in which case the quotas do not apply.
The Tech Fee Committee recommended a 750 credits (150 monochrome pages) quota based on the average quota used at other institutions in the Washington Community and Technical College system. In subsequent conversations with the Instructional Council, it was recommended that the quota be increased to 1500 credits (300 monochrome pages). This recommendation was adopted by the Tech Fee Committee.
The price of a monochrome print job is based on the actual historical cost of printing at Clark College and includes the amortized cost of the printer, routine printer maintenance, and consumable supplies. The cost of a color page is an estimate that will be refined as we are able to quantify actual costs.
No, the system is intended to control costs and reduce waste. The cost of the free quota is subsidized by the Tech Fee.
Generic accounts will still be supported but, with certain exceptions, generic accounts will be disabled after the first week of classes. Generic accounts will also have quotas attached to them similar to the quotas that students are assigned, though larger. Once the quota is exceeded, the generic account is disabled but a department can fund additional quotas, if desired. Note: with few exceptions, generic accounts are not intended to circumvent the use of the personal accounts assigned to each student. Students are encouraged to use their username and password at the start of the quarter in order to use college computing resources.
Yes, Lab Assistants will be available in open computer labs to advise students. In addition, print material will be available in the labs recommending less costly and less wasteful printing practices.