465.000 - Complaint Referrals and Grievances

The College shall advocate, subscribe to, and exemplify high ethical standards in managing and operating the institution. The College shall ensure complaints and grievances are addressed in a fair and timely manner.

465.100 COMPLAINT REFERRAL GUIDELINES

These guidelines clarify which Clark College offices are responsible for addressing concerns of students, College employees, and members of the public. The College encourages individuals to resolve concerns through respectful interpersonal communication with the responsible person(s) (e.g., immediate supervisor or instructor) whenever possible; however, persons with concerns may be referred to the offices listed below at any time for informal or formal assistance.

1. Student Conduct:

Individuals with concerns about student conduct should be referred to:

Vice President of Student Affairs
Gaiser Hall
(360) 992-2103

2. Academic Issues:

Students with complaints about academic issues should follow the Grade Change/Academic Appeal procedure which can be found in the current Clark College Catalog and works through the following steps:

Step 1    Instructor
Step 2    Division Chair
Step 3    Instructional Dean or Supervisor

General student grievance procedures may be found in Administrative Procedure 735.000 STUDENT GRIEVANCE PROCEDURES.

3. Reasonable Accommodations for Disabilities:

a. Students with concerns about educational accommodations should contact:

ADA Compliance Officer
Gaiser Hall
(360) 992-2580
(360) 992-2835 – TTY
192.102.5.20 VP

b. Employees with concerns about workplace accommodations should be referred to:

Immediate Supervisor

OR:

Associate Vice President of Human Resources
Baird Administration Building
(360) 992-2325

4. Unfair Treatment of Employees or Employment Disputes:

a. Students with concerns regarding work-study employment should work through the following steps:

Step 1    Immediate Supervisor
Step 2    Work-Study Coordinator (360) 992-2586
Step 3    Director of Financial Aid (360) 992-2260

b. Faculty: The terms and conditions of faculty employment are contained in the CC/AHE Agreement, which contains a formal grievance procedure (Article VIII).

Concerns may be directed to:

Immediate Supervisor (Division Chair, Director, or Dean)

OR:

ClarkCollege AHE President

OR:

Vice President of Instruction
Bauer Hall
(360) 992-2217

c. Exempt or Administrative Employees: The terms and conditions of exempt/administrative employment are contained in individual employee contracts. General College grievance procedures can be found in Clark College Administrative Procedure 680.000 GENERAL GRIEVANCE PROCEDURE FOR ADMINISTRATORS, EXEMPT STAFF, AND CERTAIN CLASSIFIED EMPLOYEES.

Concerns may be directed to:

Immediate Supervisor

OR:

Associate Vice President of Human Resources
Baird Administration Building
(360) 992-2325

d. Classified Staff: The right and responsibilities of classified staff are governed by the State Department of Personnel, as outlined in the Washington Administrative Code, Chapter 251, and in some cases, by union contracts. Copies of WAC 251 are available in the Cannell Library, the Facilities Services lunchroom, Human Resources, and on the Internet. A general grievance procedure can be found in Clark College Administrative Procedure 680.000 GENERAL GRIEVANCE PROCEDURE FOR ADMINISTRATORS, EXEMPT STAFF, AND CERTAIN CLASSIFIED EMPLOYEES.

Concerns may be directed to:

Immediate Supervisor

OR:

Associate Vice President of Human Resources
BairdAdministrationBuilding
(360) 992-2325

OR:

WPEA President or Job Representative (for WPEA unit members)

5. Discrimination or Harassment on the Basis of Race, Sex, Creed, Religion, Color, National Origin, Age, Sexual Orientation, Gender Identity, Gender Expression, Political Affiliation, and/or Marital Status:

Individuals, including students, with complaints or concerns should be referred to: 

Director for Equity and Diversity
Baird Administration Building
(360) 992-2355

6. Discrimination or Harassment on the Basis of Physical, Sensory, or Mental Disability or Status as Disabled, Honorably Discharged, or Vietnam-era Veteran:

Individuals with complaints or concerns should be referred to:

ADA Compliance Officer
Gaiser Hall
(360) 992-2580
(360) 992-2835 – TTY
192.102.5.20 VP

7. College Employment Process:

Applicants with concerns about College employment processes should be referred to:

Associate Vice President of Human Resources
Baird Administration Building
(360) 992-2325

8. College Services or Facilities:

Individuals with concerns or complaints about College services or facilities should follow the appropriate grievance procedure(s) outlined in Clark College Administrative Procedure 470.000 GRIEVANCES REGARDING COLLEGE SERVICE POLICIES AND PROCEDURES or 540.000 FACILITIES POLICIES AND PROCEDURES GRIEVANCES, which work through the following steps:

Step 1 Front Line Supervisor
Step 2 Unit Administrator
Step 3 Appropriate Vice President
Step 4 College President