Frequently Asked Questions
When will the Rave Alert system be used?
The Rave Alert emergency notification system will be used only for the following purposes:
To notify you in the event of an emergency situation that exists at Clark College.
Inclement weather announcements about delays or cancellations.
Periodic tests of the Rave Alert system.
Does Rave Alert replace the FlashAlert system the College is currently using?
Yes, for emergency text messages, the college will use Rave Alert. However, the college will continue to use FlashAlert to feed information about weather delays or closures to broadcast media outlets. You may continue your subscription to FlashAlert if you so desire.
Is there any cost to use Rave Alert?
Rave Alert system will not charge you in any way. Standard or other messaging charges apply depending upon your wireless carrier plan and subscription details.
I'm a parent of a Clark College student. May I subscribe to Rave?
No, you cannot subscribe directly. However your student has the option to add additional contact numbers and email addresses to his/her account. You can ask your student to add your contact information to his/her account on your behalf.
What if my cell number changes?
Visit the My Account tab at https://www.getrave.com/login/clark and click the Edit link next to the mobile number you would like to change. Enter the new mobile number you want to use in the fields provided, and click Continue. You will then be asked to confirm your mobile phone carrier.
When changing your primary mobile number, you will receive a text message containing a 4-digit confirmation code. You must enter this confirmation code within this website to complete the primary mobile phone registration process.
If you do not receive the confirmation code within a couple of minutes, visit the My Account tab and click the Click here to resend now link.
If you still fail to receive the confirmation text message, click the Edit link associated with Mobile Contact (1), and confirm your mobile number and carrier are correct, making any changes necessary.
If you do not receive a confirmation text message after following the steps above, your mobile carrier may be enforcing a premium text messaging block on your account. To remedy this, contact your carrier and ask to have text messages from short codes 67283 and 226787 delivered to your mobile device.
What if my cell provider changes, but my number stays the same?
If you keep the same cell number and simply change your cell phone provider, you do not have to change anything. It may take several weeks for your cell provider to update the Rave system. During that time it is possible that you will not receive any messages unless you login to https://www.getrave.com/login/clark to manually update the changes.
If you already have my Registration Email address, why do you need a Preferred Email address?
Specifying a Preferred email address allows for the delivery of Rave-generated email to addresses other than the one you used when registering for this service. If you frequently use an email account other than the one specified within the Registration email field, we recommend you add these addresses as Preferred email addresses. Preferred Email addresses may be added at any time within the My Account tab under Email Contacts.
How do I identify incoming messages from Rave Alert?
All messages will come from either 67283 or 226787. We encourage you to save these numbers to your phone so you will recognize them as Rave Alerts when the messages are sent.
How do I stop getting messages?
There are two ways to stop receiving messages on your phone:
Text STOP to 67283 or 226787 from your registered mobile phone. You will no longer receive ANY messages from Rave Alert.