DSS during COVID-19

Disability Support Services is working remotely beginning Spring Term out of caution due to the COVID-19 outbreak and following the Governor's order.  This is continuing through Summer and Fall terms as well. This page provides information for current DSS students or those who expressed interest in our services.  

Office Hours:

We have DSS staff working Mondays through Thursdays 8 a.m. – 5 p.m. and Fridays 8 a.m. – 1 p.m. 

Contact Us:  

  • New Phone: 360-545-3864 answered Mondays and Wednesdays 9-12 and 2-5; Tuesdays and Thursdays intermittently; and Fridays 9-12. Or call our main campus number (360) 992-2314 to leave a message and we will return your message within 48 business hours.
  • Video Phone for ASL: please email achilders@clark.edu to set up a video call.
  • Email: dss@clark.edu
  • Zoom drop-in meetings: Join Clark DSS Zoom Room Meeting ID: 912 6587 0977. Hours are: Tuesdays 2:00 p.m. - 3:00 p.m., Thursdays 11:00 a.m.- 12:00 p.m.  If you need an interpreter, please contact Angela Childers at achilders@clark.edu to request.  Or reach us at:  dss@clark.edu

Our full time staff names and emails are located on this website if you need specific support: http://www.clark.edu/campus-life/student-support/disability_support/contact-info.php  

We will try to return email and phone messages within 2 business days.  

Current DSS student? Check-in Appointments are Available

Do you want to check-in about how your last term went and strategize for more success this term?  Do you want to check-in about how your accommodations will work for Fall for online or remote learning?  We are available to schedule a phone or virtual check-in by Skype or Zoom. Email: dss@clark.edu.

New Student? Virtual Intake Appointments Available

Fill out our Getting Started form and send us Documentation on your disability.   A staff member will be in touch with you soon after you provide documentation to schedule a remote Intake Appointment using Skype, Zoom, or phone.  You can upload diagnostic documentation for your accommodations process through the getting started form, or email it to dss@clark.edu. If you have a question about documentation or an intake that is in process, please contact DSS so we can better assist you.  

Alternative Format

Our alt format editors are hard at work on alt format production for summer and fall terms. Please consider emailing your proof of ownership to our office. If you have requested braille, plans to fulfill those requests are underway as well. Please contact Audrea ahagan@clark.edu or Zach zlattin@clark.edu if you have questions about your alternative format.

Assistive Technology and Web Access

If you have a question about web accessibility or wish to schedule a remote assistive technology training, please email zlattin@clark.edu, (360) 347-6281.   

Alternative Testing

Please reach out to Audrea Hagen at ahagen@clark.edu if you have any questions regarding placement exams. Students who use assistive technology may need additional support to access the distance proctored version of ALEKS.  We are ready to help, please email ahagen@clark.edu.  

ASL Interpreters

Interpreters remain available to provide remote interpreting services for meetings, classes, and more. We can work with you to provide remote interpretation of recorded text or synchronous lectures. For now, if you need an on-site interpreter, please e-mail Angela directly to determine need and availability at achilders@clark.edu. Continue requesting interpreting services via our online request form at: https://teton.accessiblelearning.com/Clark/CustomRequest.aspx.

Please note, during this time, the DSS office will not be reachable by videophone. If you need further assistance and need to request a video chat via zoom or other web conferencing solution, please e-mail Angela Childers at aslinterpreting@clark.edu.


Captioning will be available. Remote CART is also available. Send recorded materials that need captioning to aslinterpreting@clark.edu. Helpful hint: we will be able to return your project more quickly if you send it to us as a YouTube link. We can also provide remote captioning of synchronous lectures; please send those requests to aslinterpreting@clark.edu as soon as you schedule them, or a minimum of two weeks in advance, as we anticipate captioners are going to be in greater and greater demand.

Students, we care about you and are here to support. Please take care during this time.