Student FAQs

The college is continually adding to this list of answers to frequently asked questions as it adapts to developments in the COVID-19 public health crisis. Please note that this is a rapidly changing situation, and answers may change as new information becomes available. We have included a date and time stamp of when each answer was last updated to help you track how recently information has changed. Please continue to check back for more information.

For questions not answered here, please email either covid_19_info@clark.edu or the specific department, program, faculty member, or staff member responsible for the area. A list of general department contacts is at the bottom of the Virtual Support Center page

Topics covered here include:

 

Academics and registration

When does registration for winter term begin?

Registration for both winter and spring terms begins on November 9, 2021.

Please keep in mind that, beginning with the 2022 winter term, all students taking in-person classes at Clark College locations must be fully vaccinated or have an approved exemption on file before classes begin. Winter term classes begin January 3, 2022. For more information about student vaccinations, see our Student Vaccination web page

Last updated 10/1/21 3:05 p.m.

What are classes like right now? Are in-person classes available? How do I know what kind of class I'm signing up for?

About 40 percent of spring term classes offer some on-campus component. This includes hybrid classes (taught partly on campus and partly online) as well as fully on-campus classes.

There are four types of classes you will see on the schedule for the 2022 spring term:

  • Online – Classes will be fully online and have no required synchronous* instructional components. There will be no date or time information listed in the schedule.
  • Remote – Classes will be taught online with scheduled synchronous* instruction components.  Date and time information will be included to indicate when synchronous components will occur. Remote teaching is different from an online class because an online class has no required meetings scheduled at a particular time. Remote classes will be listed in ctcLink with the Instruction Mode of "Online," but will say "Remote Teaching" in the Room Number field of the class description.
  • Hybrid – These classes combine an online component with required in-person class sessions in a physical classroom. Date, time, and campus location information will be included on the schedule.  
  • Web-Enhanced – These are the more-traditional "face-to-face" classes. While some activities or reading may be done online, the class meets regularly in a physical classroom at the days and times listed in the class schedule.

To find classes in any of these modalities, search the Class Schedule in ctcLink and select your preference using the Instruction Mode search filter option.

*For an explanation of the terms "synchronous" and "asynchronous," scroll down to the answer below. 

For help with using online tools, please contact techhub@clark.edu

Last updated 03/22/22 4:00 p.m.

I keep getting emails that talk about "synchronous" classes and "asynchronous" classes. What do those two terms mean?

The terms synchronous and asynchronous describe two formats of online learning.

Synchronous  ("same time") classes operate much like a traditional face-to-face class. Students meet at an assigned time and day through an online meeting tool like Zoom, while their professor conducts classroom activities. These classes are called "synchronous" because everyone needs to gather together at the same time to attend class--they just do it remotely instead of in a physical classroom. Schoolwork--assignments, quizzes, etc.--are submitted through Canvas or another web-based tool. You can still "meet" with your professor, but those meetings will be conducted through email, Zoom, phone, or other remote communication system. If your class is listed in MyClark as having specific class times and days, it is probably synchronous.

Asynchronous  ("not the same time") classes are built inside an online learning tool like Canvas. They're called "asynchronous" because students can check into the online class at different times to complete the work--they don't all have to be present together to learn. Your professor may still offer lectures, but they'll be recorded and accessible as online videos. Or there could be no lectures, and instead a library of material to review and/or a series of activities to complete. Class discussion takes place online and students can comment on each other’s posts, similar to the way people comment on posts in many social media platforms--except, of course, that these are academic discussions so they're a bit more formal. (No memes or "textspeak," please!) Professors might hold "office hours" online, or they might set up other online ways for you to connect with them. Asynchronous classes offer more flexibility for those with challenging schedules, but you will still need to complete work by set due dates. Your class syllabus will give you more details about how the class is structured. If your class is listed in MyClark as just "ARR," with no class times or days listed, it is probably asynchronous.

For more information about online learning, visit our eLearning web area

Last updated 1/8/21  2:12 p.m

How do I ask questions about a specific class and how it will run?

Access your current class schedule in MyClark for the most up-to-date information. For questions about your class that are not answered in MyClark, your Canvas account, or your student email, you can email the professor directly. Use our Staff and Faculty Directory to find their contact information.

Last updated 1/8/21 10:03 a.m.

How do I find the Zoom link for my remote class?

The Zoom link for any remote classes you're taking should be in Canvas, listed under that specific course.  

Last updated 9/21/21 1:45 p.m.

How will internships/externships work? 

Please contact your instructor, department chair, or dean for guidance pertaining to your program of study. Each program is working within accreditation requirements, state requirements, and workforce needs. Students are encouraged to visit the Internship/Co-op webpage for additional guidance. And if you need any additional assistance please contact Career Services for support in developing a plan and identifying opportunities.

Last updated 2/11/21 1:55 p.m.

How do I get help registering for classes online?

Get help in one of two ways:

  • If you are on campus, stop by our one-stop help desk at the north entrance of Gaiser Hall to speak with someone face-to-face. They are available Monday - Thursday 8:00 a.m. - 5:00 p.m. and Friday 8:00 a.m. - 4:30 p.m.
  • If you are off campus, visit our Virtual Assistance Center to talk to a person via Zoom.

Last updated 9/15/21 9:21 a.m.

I've decided I don't want to take an in-person class after all. What should I consider before deciding to drop or withdraw?

Before withdrawing or dropping a class, you should make sure you understand the academic or financial impacts of that decision.

Read more about the possible impacts of withdrawing from or dropping a class. [PDF]

Last updated 10/19/21 10:42 a.m.

 

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Campus life during COVID-19

Is there anywhere I can sit, study, or eat in between classes while on campus?

Places to rest or study:

 

Main Campus

  • Second floor of the Penguin Union Building (PUB)
  • First floor lobby of Scarpelli Hall (SHL)
  • Digital Lounge on first floor of the STEM Building (SBG)
  • First floor lobby of Bauer Hall (BHL)

Additionally, the college has three computer labs on the main campus open to students. →Check our Computer Labs web page for locations and hours.

Clark College at Columbia Tech Center (CTC)

  • Second floor ("The Nest")

Places to eat:

  • McClaskey Culinary Institute (first floor of Gaiser Hall)
  • Clark Cafe (first floor of Joan Stout Hall)
  • Coffee Lounge (Lobby of Foster Hall)

Find maps of college locations at www.clark.edu/maps.

Last updated 3/23/22 9:00 a.m.

Will this affect an event I was planning on attending at Clark College?

Most Clark College events have been moved to remote formats. However, the college is beginning to hold a limited number of on-campus events. Please check the event's description details to understand that event's format.

Last updated 7/6/21 11:22 a.m.

What about athletics?

College athletics returned to play in fall term, following guidance from the Northwest Athletic Conference. 

Visit the Clark Penguins website for more information

→View the Return to Play plan

Last updated 3/22/22 4:00 p.m.

Can clubs continue to meet?

Clubs can form and are permitted to host in-person meetings and activities following college guidelines. For questions or support in planning club activities, please contact studentlife@clark.edu.

Last updated 3/23/22 9:00 a.m.

 

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Health and safety – face coverings (masks)

Are face coverings (masks) required at Clark College? What if I'm fully vaccinated?

Masks will become optional inside most Clark College facilities starting March 19. Masks will continue to be required for all allied health and other academic programs with clinical components, as well as in our childcare center.  

We strongly encourage wearing masks indoors during the first two weeks of spring quarter because many people will be returning to campus from travel over spring break and mobility will be increasing in our surrounding community. Please monitor yourself daily for symptoms and stay home if you are sick. It is also strongly recommended that you follow CDC Guidelines before, during and after you travel. 

Last updated 3/17/22 9:51 a.m.

Do I have to wear a face covering outdoors?

The Washington State Secretary of Health's Order on Face Coverings states that face coverings do not need to be worn outdoors, with the following qualification: "the DOH strongly recommends that all people, regardless of vaccination status, wear face coverings in crowded outdoor settings, such as sporting events, fairs, parades, concerts, and similar settings where there is decreased ability to consistently maintain physical distance between non-household members."

Last updated 8/25/21

What qualifies as an "appropriate face covering"?

This document from the Washington State Department of Health clarifies the state’s definition of face covering: 

A face covering must: 

  • Fit snugly against the sides of the face; 
  • Completely cover the nose and mouth;  
  • Be secured with ties, ear loops, elastic bands, or other equally effective method; and 
  • Include at least one layer of tightly woven fabric without visible holes, although multiple layers are strongly recommended. 

A face covering may also be a mask or face covering that provides a higher level of protection than a cloth face covering, such as a medical procedural/surgical mask, a KN95 mask, or an N95 mask.  

Clear masks or cloth masks with a clear plastic panel may be used when interacting with people who are deaf or hard of hearing, young children or students learning to read, students learning a new language, people with disabilities, and people who need to see the proper shape of the mouth for making appropriate vowel sounds.

Last updated 10/13/21 2:51 p.m.

What do I do if I forgot my mask or don't have one?

Face coverings are available at check-in stations, located near the primary entrance of each college building.

Last updated 10/14/21 1:13 p.m.

 

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Health and safety – vaccinations

Are vaccines required to attend Clark College? What if I'm just visiting to attend an event or see an advisor?

Beginning in the 2022 winter term, all students who participate in or attend courses, services, operations, or other activities in-person at Clark College locations must be fully vaccinated against COVID-19 or have an approved exemption on file. For more information about student vaccinations, see our Student Vaccination web page

Clark College strongly encourages all students to become fully vaccinated if they are able to do so. This is the best way to protect not just your own health and safety, but the health and safety of our whole community. However, students who are not taking in-person classes and do not plan to access services or attend events on campus are not required to be vaccinated

Last updated 1/4/22 3:38 p.m.

Do students need to have their COVID-19 vaccination status on file with the college?

Beginning in the 2022 winter term, all students taking classes on campus or participating in other in-person activities at college facilities will be required to attest to their vaccination status. Students not taking classes on campus or participating in other in-person activities at college facilities are not required to provide their vaccination status to the college, but are still encouraged to do so.

Last updated 1/4/22 3:39 p.m.

How do students provide the college with their vaccination status?

How students attest to their status depends on which category of student they fall into:

Students who are fully vaccinated against COVID-19 and are taking classes in person but are not employees or volunteers at the college

These students should complete the Immunization Attestation module in their student homepage ctcLink account and upload their vaccine documentation online via this link. (Clark student email and computer lab password required.)

→ Learn more about the attestation process at our Student Vaccinations page.

Students who work or volunteer at the college

Students who are employed at the college in either a paid or unpaid position must:

  1. Complete the Immunization Attestation module in their student homepage ctcLink account;
  2. Complete the Immunization Attestation module in their employee HCM ctcLink account; and
  3. Provide proof of their vaccination documentation via the college’s secure Vaccination Validation Form (ClarkNet login required).

Students who are enrolled in certain healthcare programs that require direct patient contact

These students should complete the Immunization Attestation module in their student ctcLink account and check with their professor and/or department chair for any additional documentation requirements.

Last updated 11/10/21 2:07 p.m.

What are the deadlines for students who need to provide vaccination attestation and documentation?

Current deadlines for students who need to be fully vaccinated for the 2022 spring term are posted on our Student Vaccination page.

Please note: If you are a student employee, you must complete your vaccination attestation before your first day of employment. 

Last updated 10/11/21 3:37 p.m.

I lost my vaccination card. What do I do?

Your state health department keeps records of residents' vaccinations. 

Last updated 11/10/21 3:40 p.m.

How do I get vaccinated against COVID-19? How much does it cost?

Vaccines are available at many locations free of charge. To find an available vaccination site, visit vaccines.gov.

Last updated 9/16/21 9:52 a.m.

Should I get a booster vaccine?

While the college does not currently require booster doses of COVID-19 vaccine, we encourage those who are eligible for boosters to get one. The following groups are eligible for booster doses:

  • Adults age 18 or older
  • Individuals ages 12-to-17 are eligible for boosters of the Pfizer vaccine only.
  • For all the above age groups, individuals must have received their last COVID-19 vaccination shot
    • at least 5 months ago (if they received the Pfizer or Moderna vaccine) or
    • at least 2 months ago (if they received the Johnson & Johnson vaccine)

As additional variants (Delta, Omicron, etc.) lead to increased infection rates, booster doses are a good way to increase your level of protection against COVID-19. 

If you are 18 years or older you may choose which COVID-19 vaccine you receive as a booster shot. Some people may prefer the vaccine type that they originally received, and others may prefer to get a different booster. CDC’s recommendations now allow for this type of mix-and-match dosing for booster shots. 

Learn more about booster shots on the CDC website.

Last updated 1/12/22 12:51 p.m. 

 

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Health and safety – other

What is the college doing to ensure that I will be safe when I come to campus?

Clark College is working closely with state agencies and local public health officials to ensure that its practices align with current health directives. It's important to understand that these directives continue to change, as health experts learn more about COVID-19 and how it is transmitted. Because of this, our practices will change in response to new information and developments.

Currently, students attending classes, appointments, or events on campus must complete the following:

Depending on the program, additional safety precautions may include:

  • Limiting the number of students physically present in a space at one time
  • Requiring the use of Personal Protective Equipment (PPE)
  • Maintaining physical distance between all inviduals
  • Sanitizing equipment between uses

Last updated 3/22/22 4:00 p.m.

If there are positive COVID-19 cases on campus, what is the decision-making process for classes (or even the entire college) being moved back to remote operations?

A decision-making process has been established for the 2022 winter term. Read or download a PDF of the document here.

Last updated 1/14/22 9:08 a.m.

What do I do if I think I might have COVID-19?

If you are experiencing any of the symptoms of COVID-19, do not come to campus or any in-person activities. Instead, be sure to email the following people:

  • Our COVID-19 response team at COVID_19_Info@clark.edu
  • Any professors with whom you have in-person classes
  • If you are a student employee, your supervisor

As a reminder, possible symptoms of COVID-19 include:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

Last updated 12/16/21 9:41 a.m.

What do I do if I have been exposed to someone with COVID-19?

Students and employees (who are vaccinated or have an exemption) who have been exposed to someone who has tested positive may still come to campus. For example, if you are living with someone who is positive and you are symptom free, you can still come to campus. 

However, if you test positive for COVID-19 or are experiencing symptoms of COVID-19, do not come to campus or participate in any in-person activities. Instead, be sure to email the following people:

  • Our COVID-19 response team at COVID_19_Info@clark.edu
  • Any professors with whom you have in-person classes
  • If you are a student employee, your supervisor

 

Last updated 2/7/22 11:26 a.m.

How can I get tested for COVID-19?

The states of Washington and Oregon both provide lists of places providing COVID-19 testing. Some of those options provide testing free of charge.

→ Visit Clark County Public Health's online list of testing providers.

→ Visit Washington's online list of testing providers.

→ Visit Oregon's online list of testing providers. 

Last updated 1/13/22 10:11 a.m.

What procedures are taking place to maintain healthy air circulation?

The following policies and procedures have been put in place:
  • Campus HVAC systems will operate at 95% efficiency (how they use energy), which is the industry standard and recommended for COVID-19 mitigation in closed spaces.
  • Campus HVAC systems will provide four air exchanges per hour in each room, which is the industry standard and recommended for COVID-19 mitigation in closed spaces.
  • Campus HVAC systems will run at maximum outside airflow for 2 hours before and after the buildings are occupied. (Percentage of outside air will vary based on outside air temperature).
  • Windows that can be opened, may be opened in classrooms and offices.
  • Classroom and office doors may be opened for ventilation purposes, unless it is a fire door or impedes ingress and egress or creates some other safety concern.
    • Fire doors must remain closed per the Fire Marshall
  • Plexiglas barriers will be placed in customer service related areas where people must be in close contact for necessary exchanges of payment, paperwork, etc.

Last updated 9/8/21 12:30 p.m.

Do I have to fill out an online health screening questionnaire before every single class I attend, or just once at the beginning of the term? Are there any other things I am required to do to attend a class, lab, or on-campus appointment?

All students are required to fill out an online health questionnaire each day they come to campus. People's health status can change and the college needs to be sure that it is still safe for you to come to campus. If you are making multiple trips to Clark College locations in one day, you only have to fill out the screening once per day.

All students are required to wear a face covering that adequately covers their nose and mouth while they are on campus. If you do not have a mask, the college will provide you with one.

If your program has other specific requirements for attending labs, they will be communicated to you via email by your professor.

Last updated 8/3/21 12:12 p.m.

 

May I bring my own personal fan into class?

Personal fans are not allowed at Clark College facilities, as they risk spreading the virus further.

Last updated 9/8/21 12:35 p.m. 

I’m a student in a program that has on-campus classes, but I am not ready or able to return to campus. What are my options? 

Many courses offered by the college will include sections that are 100% online.

If your program requires on-campus classes and you experience a disability or health condition that makes you more at risk for COVID-19 per the CDC, please contact Disability Support Services to discuss what options may be available to you. Email dss@clark.edu, visit: www.clark.edu/dss or call: 360-992-2314. 

Student services such as Advising, Enrollment Services, Financial Aid and more will continue to be available through our Virtual Support Center.

Last updated 7/19/21

 

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Financial Questions

When will my financial aid money be available for school?

One week prior to the start of the term, the Financial Aid Office will begin the process of disbursing funds to students who have applied for and have been approved for financial aid - including scholarships, loans and grants. 

Financial aid funds will be applied to the student’s account to pay tuition and fees and any remaining amount will be disbursed to the student through BankMobile Disbursements, a technology solution, powered by BMTX, Inc.. You will receive a notification regarding selecting a refund preference with BankMobile Disbursements  once your file has been reviewed.  

Students should go to the ctcLink student homepage (MyClark) to see if they have received a financial aid award notification.

Please be aware that the financial aid process takes time. Students should continue to monitor their preferred email for communication from our office and/or for an award notification.

Last updated  7/6/21 11:14 a.m.

I need help paying for living expenses, what are my resources?

Clark College has developed a list of financial resources for students and community members under the “Resources” tab of its Financial Wellness page. These include emergency grants to help with living expenses.

To see if you qualify for SNAP (and a variety of other resources including Food, Cash, Child Care, Long-Term Care, and Medicare Savings Programs) log onto WashingtonConnection.org and click "See If I Qualify."

The Penguin Pantry is providing pre-packaged boxes of groceries to students by appointment only. Visit the Penguin Pantry web page for information on how to request a box.
 
If you are supporting yourself through work study or another college position, please be aware that all student employees of the college must show proof of being fully vaccinated against COVID-19 or having an accepted exemption by October 18, 2021.
 
Last updated 9/16/21 10:00 a.m.

I need help paying for college, what are my resources?

Clark College has several options for you to consider in paying for school including grants and scholarships that don't have to be paid back.

Last updated  1/8/21 12:48 p.m.

I'm a student veteran. Who can help me?

Our Veterans Resource Center is a great resource for student veterans as well as students who are the immediate family members of service members. Learn more about how to contact them during remote operations in the Services section of this FAQ.

If you need emergency food or housing resources contact Clark County Veterans Assistance Center

Last updated 1/8/21 11:35 a.m.

With classes online, I can't afford Wi-Fi at home. What do I do?

 

See the Technology section of this FAQ for more information.

Last updated  1/6/22 1:53 p.m.

Why is Clark charging the same tuition when the campus isn't fully open?

Clark College's tuition is set by the Washington State Legislature, as is the tuition rate of every community and technical college in the state.

Last updated 1/8/21 8:08 a.m.

Do I still have to pay building fees, Student Life fees, and other fees, if I'm not coming onto the college campus?

Yes. Most fees are set either by the State of Washington or were voted on by Clark College students and approved by the Associated Students of Clark College (student government), so they are not negotiable.

Additionally, the fees cover the costs of expenses that the college still needs to pay during remote operations. Building fees pay for maintaining buildings, which needs to happen whether or not students are on campus. Tech fees help pay for the infrastructure for online learning, as well as for loaner laptops and wifi options for students who do not have them at home.

Student Life fees will help support the many virtual student activities that office is organizing during remote operations, as well as for services like counseling, free legal advice, the Penguin Pantry, and child care.

Last updated 1/8/21 7:08 a.m.

 

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Technology

I don't have access to a computer at home or access to the Internet. How will I be able to take classes online?

To apply for a laptop for in-home use, please email TechHub@clark.edu. Clark makes available loaner laptops to students.

Additionally, the college has three computer labs on the main campus open to students. →Check our Computer Labs web page for locations and hours.

The college also provides free Wi-Fi service to students on campus. (See question below.)

You may be eligible for an emergency grant to help pay for Wi-Fi. 

Other possible options include:

Last updated 1/6/22 1:54 p.m.

Is there Wi-Fi on the college campus I can use?

Yes. Learn more about Clark College's Wi-Fi service on our Computing Services web page

Last updated 9/16/21 10:08 a.m.

I'm nervous about taking classes online. How can I learn more about online learning?

Don't worry, online learning is probably going to feel more familiar to you than you realize. Visit our Introduction to eLearning page to get yourself familiar with some of the key concepts, and check out the orientation to Canvas, list of student resources, and other tools listed on that page.

Last updated 1/8/21 12:47 p.m.

How do I learn more about how to use Canvas?

Try visiting our Canvas Basics page for information on how to get started, video tutorials, and more.

Last updated 1/8/21 6:14 a.m.

Who do I talk to if I need help with technology?

Our TechHub staff can help you log into your student accounts, troubleshoot access issues, and help you navigate MyClark. You can email them at techhub@clark.edu and someone will reach back to you as soon as possible. You can also leave a voicemail by calling 360-992-2010. Please make sure to state your name and a callback number in your voicemail. 1/8/21 6:20 a.m.

 

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Services

Please note that some of the information below applies to the 2021 summer term. Service hours, locations, and practices are changing in the 2021 fall term as many services return to at least partial on-site operations. Updates are being posted to this FAQ as plans develop.

I need help enrolling. How do I talk with a staff member?

Get help in one of two ways:

  • Stop by our one-stop help desk at the north entrance of Gaiser Hall for in-person help.They are available Monday - Thursday 8:00 a.m. - 5:00 p.m. and Friday 8:00 a.m. - 1:00 p.m.
  • Visit our Virtual Assistance Center to talk to a person via Zoom.

Last updated 9/13/21 1:18 p.m.

Is Advising available? If so, how?

Visit on our  Virtual Assistance Center to talk to a person via Zoom. Hours are posted on the Advising home page

Last updated 9/8/21 4:44 p.m.

Is the Bookstore open?

  • The Bookstore will be open for limited, in-person shopping beginning September 7, 2021. Some services, like textbook purchasing, will be online-only. Shipping is FREE. Specific details can be found on the Bookstore website.
  • The Bookstore will have limited food items available for sale.
  • Information about alternative rental return methods, as well as Bookstore services during remote operation, are available on the Bookstore website.

Last updated 9/7/21 5:45 a.m.

Is Career Services still open?

Career Services staff continue to serve students remotely through phone, email, and Zoom conferencing. Visit our Career Services website for recently updated information about financial resources, rapid hiring opportunities, working remotely off campus, your student job, virtual Student Success Workshop, and our service options.

Last updated 1/8/21 1:32 p.m.

Is Child & Family Studies still offering child care on campus?

Child & Family Studies continues to offer child care during the pandemic, though with reduced capacity and increased safety protocols in place. These include:

  • health check-in stations
  • temperature checks
  • masks for adults and children ages 2 and over
  • social distancing
  • reduced operating hours (8:00 a.m. - 5:00 p.m. during fall term)

For current information on openings and available spaces, please contact Tracy Eyler at Child and Family Studies at teyler@clark.edu or call 360-992-2393.

Due to reduced classroom sizes per public health guidelines, CFS has limited availability. 

Last updated 8/23/21 3:50 p.m.

Are the computer labs open?

The college has three sanitized computer labs open to students on the main campus. The TechHub, currently located in the lower level of Scarpelli Hall, also provides technological assistance to students. Visit Computing Resources for Students for more information.

For more information about options for students without home computers, read the Technology section of this FAQ.

Last updated 1/4/22 2:55 p.m.

Is GED testing available?

Yes, the testing center is offering GED tests at the Columbia Tech Center location at 18700 SE Mill Plain Blvd in east Vancouver. For more information go to: ecd.clark.edu/about/testing/index.php. You will be given a link to register online. Testing center hours are Monday-Thursday 9:00 a.m. - 3:00 p.m. 

Is the Counseling and Health Center open? 

The Counseling and Health Center office is scheduling remote, and limited in-person counseling appointments. There are no in-person medical appointments available at this time. Please email chc@clark.edu, call or text 360-450-3906, or visit our Virtual Office Hours to schedule an appointment, ask questions about our services, or get help finding services available in the community.

  • In-Person Office Hours: Monday - Thursday 9:00 a.m. – 5:00 p.m. (closed 2:15 pm – 2:45 pm for lunch)
  • Virtual Front Desk Hours: Tuesday and Friday, 12:00 p.m. – 2:00 p.m. via Zoom.

If you or someone you know is experiencing a mental health emergency, please call:

  • Clark County Crisis Line: 1-800-626-8137
  • National Suicide Prevention Lifeline: 1-800-273-TALK (8255)
  • TTY: 1-800-799-4889
  • Text: "HOME" to 741741
  • Nacional de Prevención del Suicidio: 1-888-628-9454
  • BIPOC Crisis Line: (10 a.m. - 7 p.m.) 503-575-3764

Last updated 5/02/22 2:11 p.m.

Is the Diversity Center open?

The Office of Diversity, Equity and Inclusion will be open to drop-in visits Tuesdays and Wednesdays from 9:00 a.m. –5:00 p.m. The Diversity Center is located in Gaiser Hall room 214.

ODEI staff will be available for virtual appointments Monday, Thursday, and Friday. To request a virtual appointment, please contact diversity@clark.edu

Last updated 9/7/21 5:57 a.m.

How do I access Disability Support Services?

Click on our  Virtual Assistance Center to talk to a person. Students can still log into their  myDSS account online  to request accommodation letters.  Students can email for support at dss@clark.edu.

Last updated 1/8/21 3:38 p.m.

How do I access Financial Aid?

Contact the Office of Financial Aid in one of four ways:

  1. In-person or by phone. The office is open Monday and Wednesday 1:00 p.m. - 4:00 p.m.; and Tuesday and Thursday 9:00 a.m. - 4:00 p.m. The Office of Financial Aid is located on the first floor of Gaiser Hall.
  2. By phone. The phone number is 360-992-2153 and is staffed Monday and Wednesday 1:00 p.m. - 4:00 p.m.; and Tuesday and Thursday 9:00 a.m. - 4:00 p.m.
  3. Via Zoom. The office's Zoom room is available Monday, Wednesday, and Friday 9:00 a.m. - 1:00 p.m. 
  4. By email at finaidmail@clark.edu.  

Last updated 9/14/21 11:35 a.m.

Is the Fitness Center open? What about the gym?

Currently, Thompson Fitness Center is open only for classes that use the fitness center as a classroom.

Last updated 9/27/21 1:53 p.m.

Is there food service available on campus?

There is a limited amount of food service available on the main campus. Visit www.clark.edu/cc/dining for details. Tables are restricted to one diner per table in order to maintain safety. The college encourages outdoor dining when possible.

Additionally, some food is available for sale at the Clark College Bookstore in Gaiser Hall.

Last updated 9/27/21 1:56 p.m.

Are Clark College Libraries open?

During the 2022 winter term, Cannell Library on the main campus will be open by appointment only. The Information Commons (iCommons) at the Columbia Tech Center (CTC) will remain closed.
 
Please review and follow Clark College's procedures for visiting campus. You will need to wear a face covering and maintain three feet of distance between yourself and others at all times while in Cannell. We will also limit the amount of people in the library at one time in order to maintain required social distancing.
 

Review our Library Services during COVID-19 page for further details and updated services. Reach out to ccl@clark.edu with any library questions.

Last updated 1/3/22 2:35 p.m.

Is the Penguin Pantry open?

The Penguin Pantry resumed service in May 2020, but things are operating differently. Instead of visiting the Pantry to select items, students can fill out a form to request a pre-packaged grocery box available for pick-up on a set date. More information is available on the Penguin Pantry web page.

Last updated 1/8/21 9:18 a.m.

How do I get my student ID card?

You will need to make an appointment with the Clark College Bookstore to get your Clark College Student ID card. 

Last updated 9/27/21 2:02 p.m.

How can I request an official transcript?

Transcript requests are still being processed. You may order a copy of your official transcript online.

Last updated 1/8/21 6:31 a.m.

 Are the tutoring centers open? 

Tutoring Services will be providing on-campus support in one centrally located space on campus in Hawkins Hall, Room 102. A schedule of hours and tutoring available will be posted on the Tutoring Virtual Center list of schedules. These schedules will be updated regularly with changes and additions.

Social distancing and masks will be required and we ask that you complete your health screening questionnaire prior to visiting. 

Continued tutoring support is available via Zoom in our Virtual Tutoring Center and on eTutoringOnline.org for remote options. These include:

  1. Live Tutoring sessions – a synchronous tutoring session via Zoom. Students meet with the tutor on a first-come, first-served basis. After logging in, students can view tutor schedules by subject area.
  2. eQuestions – an asynchronous option where students can post a question and a tutor will respond, generally within 24-48 hours. This works best for quick questions that don’t require an extended conversation.
  3. Online Writing Lab – an asynchronous option where students can upload a draft of their paper, along with specific questions and concerns. A tutor will provide written feedback (a summary letter and comments embedded in the draft), usually within a day or two. Links to relevant resources are also provided.

All Canvas shells have a link to the eTutoring web page. Students who have trouble logging in can email jltaylor@clark.edu.

Last updated 9/7/21 5:48 a.m.

Is the Veterans Resource Center open?

The Veteran Resource Center is currently assisting students both in person and remotely. Students wishing to come in person should call 360-992-2073 to schedule an appointment.  For remote assistance please meet us in our Zoom Room (Monday, Tuesday, and Thursday 10:00 a.m. - 12:00 p.m.) 

Last updated 9/29/21 1:07 p.m.


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Page last updated on March 17, 2022.