Student FAQs

The college is continually adding to this list of answers to frequently asked questions as plans develop to adapt to the COVID-19 public health crisis. Please note that this is a rapidly changing situation, and answers may change as new information becomes available. We have included a date and time stamp of when each answer was last updated to help you track how recently information has changed. Please continue to check back for more information.

For questions not answered here, please email either covid_19_info@clark.edu or the specific department, program, faculty member, or staff member responsible for the area. A list of general department contacts is at the bottom of the Virtual Support Center page

Topics covered here include:

Deadlines and time tables

When do fall term classes begin? When can I register?

Fall term classes began Monday, September 20. The fall term schedule was posted in ctcLink on April 17. Fall registration opened on May 10.

About 500 fall classes (roughly one-third of all fall class offerings) offer some on-campus component. This includes hybrid classes (taught partly on campus and partly online) as well as fully on-campus classes. Over the summer, it's possible that additional fall classes may be moved into formats that offer an on-campus component; however, any changes are dependent on updated guidance the college receives from local, state, and federal health agencies. 

The college is working on a Return to Campus plan that will take place in phases. Many student services will be available on campus in fall term, though they may have limited hours and/or staffing.  

The college will require face coverings and social distancing for all students and employees on campus during fall term. Additional safety and hygiene procedures will be observed.

The college strongly recommends that all individuals who are able to be vaccinated against COVID-19 do so before visiting campus. However, the college will not require vaccinations for students to attend Clark College unless they are also employees of the college or are enrolled in certain healthcare programs that require direct patient contact. 

Per Gov. Inslee's order, all Clark College employees must be fully vaccinated by October 18, 2021. This includes part-time, temporary, and student employees. It applies to all employees, whether they are working remotely or on-site.

Learn more about the college's policies regarding face coverings and vaccinations in the "Health & Safety" section of this questionnaire.

Last updated August 23, 1:57 p.m.

When does registration for winter term begin?

Registration for both winter and spring terms begins on November 9, 2021.

Please keep in mind that, beginning with the 2022 winter term, all students taking in-person classes at Clark College locations must be fully vaccinated or have an approved exemption on file before classes begin. Winter term classes begin January 3, 2022. For more information about student vaccinations, see our Student Vaccination web page

Last updated 10/1/21 3:05 p.m.

 

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Academics and registration

What are classes like right now? Are in-person classes available? How do I know what kind of class I'm signing up for?

About 500 fall 2021 classes (roughly one-third of all fall class offerings) offer some on-campus component. This includes hybrid classes (taught partly on campus and partly online) as well as fully on-campus classes.

There are four types of classes you will see on the schedule for the 2021 fall term:

  • Online – Classes will be fully online and have no required synchronous* instructional components. There will be no date or time information listed in the schedule.
  • Remote – Classes will be taught online with scheduled synchronous* instruction components.  Date and time information will be included to indicate when synchronous components will occur. Remote teaching is different from an online class because an online class has no required meetings scheduled at a particular time. Remote classes will be listed in ctcLink with the Instruction Mode of "Online," but will say "Remote Teaching" in the Room Number field of the class description.
  • Hybrid – These classes combine an online component with required in-person class sessions in a physical classroom. Date, time, and campus location information will be included on the schedule.  
  • Web-Enhanced – These are the more-traditional "face-to-face" classes. While some activities or reading may be done online, the class meets regularly in a physical classroom at the days and times listed in the class schedule.

To find classes in any of these modalities, search the Class Schedule in ctcLink and select your preference using the Instruction Mode search filter option.

*For an explanation of the terms "synchronous" and "asynchronous," scroll down to the answer below. 

For help with using online tools, please contact techhub@clark.edu

Last updated 9/15/21 9:00 a.m.

I keep getting emails that talk about "synchronous" classes and "asynchronous" classes. What do those two terms mean?

The terms synchronous and asynchronous describe two formats of online learning.

Synchronous  ("same time") classes operate much like a traditional face-to-face class. Students meet at an assigned time and day through an online meeting tool like Zoom, while their professor conducts classroom activities. These classes are called "synchronous" because everyone needs to gather together at the same time to attend class--they just do it remotely instead of in a physical classroom. Schoolwork--assignments, quizzes, etc.--are submitted through Canvas or another web-based tool. You can still "meet" with your professor, but those meetings will be conducted through email, Zoom, phone, or other remote communication system. If your class is listed in MyClark as having specific class times and days, it is probably synchronous.

Asynchronous  ("not the same time") classes are built inside an online learning tool like Canvas. They're called "asynchronous" because students can check into the online class at different times to complete the work--they don't all have to be present together to learn. Your professor may still offer lectures, but they'll be recorded and accessible as online videos. Or there could be no lectures, and instead a library of material to review and/or a series of activities to complete. Class discussion takes place online and students can comment on each other’s posts, similar to the way people comment on posts in many social media platforms--except, of course, that these are academic discussions so they're a bit more formal. (No memes or "textspeak," please!) Professors might hold "office hours" online, or they might set up other online ways for you to connect with them. Asynchronous classes offer more flexibility for those with challenging schedules, but you will still need to complete work by set due dates. Your class syllabus will give you more details about how the class is structured. If your class is listed in MyClark as just "ARR," with no class times or days listed, it is probably asynchronous.

For more information about online learning, visit our eLearning web area

Last updated 1/8/21  2:12 p.m

How do I ask questions about a specific class and how it will run?

Access your current class schedule in MyClark for the most up-to-date information. For questions about your class that are not answered in MyClark, your Canvas account, or your student email, you can email the professor directly. Use our Staff and Faculty Directory to find their contact information.

Last updated 1/8/21 10:03 a.m.

How do I find the Zoom link for my remote class?

The Zoom link for any remote classes you're taking should be in Canvas, listed under that specific course.  

Last updated 9/21/21 1:45 p.m.

How will internships/externships work? 

Please contact your instructor, department chair, or dean for guidance pertaining to your program of study. Each program is working within accreditation requirements, state requirements, and workforce needs. Students are encouraged to visit the Internship/Co-op webpage for additional guidance. And if you need any additional assistance please contact Career Services for support in developing a plan and identifying opportunities.

Last updated 2/11/21 1:55 p.m.

How do I get help registering for classes online?

Get help in one of two ways:

  • If you are on campus, stop by our one-stop help desk at the north entrance of Gaiser Hall to speak with someone face-to-face. They are available Monday - Thursday 8:00 a.m. - 5:00 p.m. and Friday 8:00 a.m. - 4:30 p.m.
  • If you are off campus, visit our Virtual Assistance Center to talk to a person via Zoom.

Last updated 9/15/21 9:21 a.m.

I've decided I don't want to take an in-person class after all. What should I consider before deciding to drop or withdraw?

Before withdrawing or dropping a class, you should make sure you understand the academic or financial impacts of that decision.

Read more about the possible impacts of withdrawing from or dropping a class. [PDF]

Last updated 10/19/21 10:42 a.m.

 

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Health and safety – face coverings (masks)

Are face coverings (masks) required at Clark College? What if I'm fully vaccinated?

For the time being, everyone on campus must wear an appropriate face covering and observe social distancing requirements, which are 3 feet in most circumstances. 

Last updated 10/11/21 3:40 p.m.

Do I have to wear a face covering outdoors?

The Washington State Secretary of Health's Order on Face Coverings states that face coverings do not need to be worn outdoors, with the following qualification: "the DOH strongly recommends that all people, regardless of vaccination status, wear face coverings in crowded outdoor settings, such as sporting events, fairs, parades, concerts, and similar settings where there is decreased ability to consistently maintain physical distance between non-household members."

Last updated 8/25/21

What qualifies as an "appropriate face covering"?

This document from the Washington State Department of Health clarifies the state’s definition of face covering: 

A face covering must: 

  • Fit snugly against the sides of the face; 
  • Completely cover the nose and mouth;  
  • Be secured with ties, ear loops, elastic bands, or other equally effective method; and 
  • Include at least one layer of tightly woven fabric without visible holes, although multiple layers are strongly recommended. 

A face covering may also be a mask or face covering that provides a higher level of protection than a cloth face covering, such as a medical procedural/surgical mask, a KN95 mask, or an N95 mask.  

Clear masks or cloth masks with a clear plastic panel may be used when interacting with people who are deaf or hard of hearing, young children or students learning to read, students learning a new language, people with disabilities, and people who need to see the proper shape of the mouth for making appropriate vowel sounds.

Last updated 10/13/21 2:51 p.m.

What do I do if I forgot my mask or don't have one?

Face coverings are available at check-in stations, located near the primary entrance of each college building.

Last updated 10/14/21 1:13 p.m.

Why is Clark College requiring everyone to wear face coverings, even the fully vaccinated?

  • We are complying with Gov. Jay Inslee’s statewide order on face coverings
  • We have children and students under 18 on campus, and certain programs at our college—such as Child & Family Studies—must follow heightened safety protocols beyond what is laid out in the Governor’s proclamation for higher education. 

Last updated 10/11/21 3:54 p.m.

 

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Health and safety – vaccinations

Are vaccines required to attend Clark College?

Clark College strongly encourages all students to become fully vaccinated if they are able to do so. This is the best way to protect not just your own health and safety, but the health and safety of our whole community. However, for fall term, the college does not require vaccinations or exemptions for students unless they are also employees of the college or enrolled in certain healthcare programs that require direct patient contact.

Beginning with the 2022 winter term, all students taking in-person classes at Clark College locations must be fully vaccinated or have an approved exemption on file before classes begin. For more information about student vaccinations, see our Student Vaccination web page

Last updated 10/11/21 3:39 p.m.

Do students need to have their COVID-19 vaccination status on file with the college?

All students can attest to their vaccination status for the college’s official records; during fall term, according to state decree, only some students are required to do so. The following categories of students must attest to their vaccination status:

  1. Students who are fully vaccinated against COVID-19 and attending in-person classes
  2. Students who work at the college;  
  3. Students who volunteer at the college;
  4. Students who are enrolled in certain healthcare programs that require direct patient contact.

Note:  Beginning in the 2022 winter term, all students taking classes on campus or participating in other in-person activities in college facilities will be required to attest to their vaccination status as well.

Last updated 9/29/21 11:21 a.m.

How do student provide the college with their vaccination status?

How students attest to their status depends on which category of student they fall into:

Students who are fully vaccinated against COVID-19 and are taking classes in person but are not employees or volunteers at the college

These students should complete the Immunization Attestation module in their student homepage ctcLink account.

Students who work or volunteer at the college

Students who are employed at the college in either a paid or unpaid position must:

  1. Complete the Immunization Attestation module in their student homepage ctcLink account;
  2. Complete the Immunization Attestation module in their employee HCM ctcLink account; and
  3. Provide proof of their vaccination documentation via the college’s secure Vaccination Validation Form (ClarkNet login required).

Students who are enrolled in certain healthcare programs that require direct patient contact

These students should complete the Immunization Attestation module in their student ctcLink account and check with their professor and/or department chair for any additional documentation requirements.

Last updated 9/24/21 10:40 a.m.

What are the deadlines for students who need to provide vaccination attestation and documentation?

Current deadlines for students who need to be fully vaccinated for the 2022 winter term are posted on our Student Vaccination page.

Please note: If you are a student employee, you must complete your vaccination attestation before your first day of employment. All Washington state employees--including Clark College student workers--must be fully vaccinated by October 18, 2021.

Last updated 10/11/21 3:37 p.m.

How do I get vaccinated against COVID-19? How much does it cost?

Vaccines are available at many locations free of charge. To find an available vaccination site, visit vaccines.gov.

Last updated 9/16/21 9:52 a.m.

 

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Health and safety – other

What is the college doing to ensure that I will be safe when I come to campus?

Clark College is working closely with state agencies and local public health officials to ensure that its practices align with current health directives. It's important to understand that these directives continue to change, as health experts learn more about COVID-19 and how it is transmitted. Because of this, our practices will change in response to new information and developments.

Currently, students attending classes, appointments, or events on campus must complete the following:

  • Each student must fill out an online health screening questionnaire before each visit to campus.
  • Each student must wear a mask/face covering that adequately covers their nose and mouth while on campus. If a student does not have a mask, the college will provide one.

Depending on the program, additional safety precautions may include:

  • Limiting the number of students physically present in a space at one time
  • Requiring the use of Personal Protective Equipment (PPE)
  • Maintaining physical distance between all inviduals
  • Sanitizing equipment between uses

Last updated 9/21/21

What procedures are taking place to maintain healthy air circulation?

The following policies and procedures have been put in place:
  • Campus HVAC systems will operate at 95% efficiency (how they use energy), which is the industry standard and recommended for COVID-19 mitigation in closed spaces.
  • Campus HVAC systems will provide four air exchanges per hour in each room, which is the industry standard and recommended for COVID-19 mitigation in closed spaces.
  • Campus HVAC systems will run at maximum outside airflow for 2 hours before and after the buildings are occupied. (Percentage of outside air will vary based on outside air temperature).
  • Windows that can be opened, may be opened in classrooms and offices.
  • Classroom and office doors may be opened for ventilation purposes, unless it is a fire door or impedes ingress and egress or creates some other safety concern.
    • Fire doors must remain closed per the Fire Marshall
  • Plexiglas barriers will be placed in customer service related areas where people must be in close contact for necessary exchanges of payment, paperwork, etc.

Last updated 9/8/21 12:30 p.m.

Do I have to fill out an online health screening questionnaire before every single class I attend, or just once at the beginning of the term? Are there any other things I am required to do to attend a class, lab, or on-campus appointment?

All students are required to fill out an online health questionnaire each day they come to campus. People's health status can change and the college needs to be sure that it is still safe for you to come to campus. If you are making multiple trips to Clark College locations in one day, you only have to fill out the screening once per day.

All students are required to wear a face covering that adequately covers their nose and mouth while they are on campus. If you do not have a mask, the college will provide you with one.

If your program has other specific requirements for attending labs, they will be communicated to you via email by your professor.

Last updated 8/3/21 12:12 p.m.

 

Is there anywhere I can sit, study, or eat in between classes while on campus?

In order to reduce risk of COVID-19 transmission, the college is limiting the number of areas where people might congregate. You may see some areas closed off as we try to keep our community safe. Weather permitting, we encourage people to make use of outdoor benches and tables around campus.
 
However, the college understands that outdoor spaces are not always an option in the Pacific Northwest. The college has opened some indoor areas for students to study and rest, with reduced seating to allow for social distancing. Tables are available near our food service areas--again, with reduced capacity to maintain everyone's safety.

In all these spaces, please remember to:

  • Wear an appropriate face covering unless actively in the process of eating or drinking
  • Maintain at least 3 feet of distance between yourself and others
  • Follow any other guidance posted in the area

Find maps of college locations at www.clark.edu/maps.

Places to rest or study:

Main Campus

  • Second floor of the Penguin Union Building (PUB)
  • First floor lobby of Scarpelli Hall (SHL)
  • Digital Lounge on first floor of the STEM Building (SBG)
  • First floor lobby of Bauer Hall (BHL)

Additionally, the computer lab in the lower level of Scarpelli Hall is open to students.

Clark College at Columbia Tech Center (CTC)

  • Second floor ("The Nest")

Places to eat:

  • McClaskey Culinary Institute (first floor of Gaiser Hall)
  • Clark Cafe (first floor of Joan Stout Hall)
  • Coffee Lounge (Lobby of Foster Hall)

Last updated 9/21/21 10:10 a.m.

May I bring my own personal fan into class?

Personal fans are not allowed at Clark College facilities, as they risk spreading the virus further.

Last updated 9/8/21 12:35 p.m. 

I’m a student in a program that has on-campus classes, but I am not ready or able to return to campus. What are my options? 

Many courses offered by the college will include sections that are 100% online.

If your program requires on-campus classes and you experience a disability or health condition that makes you more at risk for COVID-19 per the CDC, please contact Disability Support Services to discuss what options may be available to you. Email dss@clark.edu, visit: www.clark.edu/dss or call: 360-992-2314. 

Student services such as Advising, Enrollment Services, Financial Aid and more will continue to be available through our Virtual Support Center.

Last updated 7/19/21

 

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Financial Questions

When will my financial aid money be available for school?

One week prior to the start of the term, the Financial Aid Office will begin the process of disbursing funds to students who have applied for and have been approved for financial aid - including scholarships, loans and grants. 

Financial aid funds will be applied to the student’s account to pay tuition and fees and any remaining amount will be disbursed to the student through BankMobile. You will receive a notification regarding BankMobile set up once your file has been reviewed.  

Students should go to the ctcLink student homepage (MyClark) to see if they have received a financial aid award notification.

Please be aware that the financial aid process takes time. Students should continue to monitor their preferred email for communication from our office and/or for an award notification.

Last updated  7/6/21 11:14 a.m.

I need help paying for living expenses, what are my resources?

Clark College has developed a list of financial resources for students and community members under the “Resources” tab of its Financial Wellness page. These include emergency grants to help with living expenses.

To see if you qualify for SNAP (and a variety of other resources including Food, Cash, Child Care, Long-Term Care, and Medicare Savings Programs) log onto WashingtonConnection.org and click "See If I Qualify."

The Penguin Pantry is providing pre-packaged boxes of groceries to students by appointment only. Visit the Penguin Pantry web page for information on how to request a box.
 
If you are supporting yourself through work study or another college position, please be aware that all student employees of the college must show proof of being fully vaccinated against COVID-19 or having an accepted exemption by October 18, 2021.
 
Last updated 9/16/21 10:00 a.m.

I need help paying for college, what are my resources?

Clark College has several options for you to consider in paying for school including grants and scholarships that don't have to be paid back.

Last updated  1/8/21 12:48 p.m.

I'm a student veteran. Who can help me?

Our Veterans Resource Center is a great resource for student veterans as well as students who are the immediate family members of service members. Learn more about how to contact them during remote operations in the Services section of this FAQ.

If you need emergency food or housing resources contact Clark County Veterans Assistance Center

Last updated 1/8/21 11:35 a.m.

With classes online, I can't afford Wi-Fi at home. What do I do?

To apply for a Wi-Fi hotspot for in-home use, please email TechHub@clark.edu. Clark currently offers 100 hotspots through this program, so you may want to explore other options (see below) in case all hotspots are spoken for.

  • Comcast is offering two months of free internet to qualified individuals.
  • If you have XFINITY Wi-Fi, they provide hotspots for free.
  • AT&T hotspots and Public Wi-Fi available
  • Lifeline Federal phone and internet program
  • The college provides free Wi-Fi to students in the Orange 2 parking lot on the main campus. Visit www.clark.edu/maps for maps and directions.
  • The college also has one sanitized computer lab open by appointment only. Visit the Computer Lab Appointments page to set up an appointment.

  • You may be eligible for an emergency grant to help pay for Wi-Fi. 

See the Technology section of this FAQ for more information.

Last updated  9/16/21 10:03 a.m.

Why is Clark charging the same tuition when the campus isn't fully open?

Clark College's tuition is set by the Washington State Legislature, as is the tuition rate of every community and technical college in the state.

Last updated 1/8/21 8:08 a.m.

Do I still have to pay building fees, Student Life fees, and other fees, if I'm not coming onto the college campus?

Yes. Most fees are set either by the State of Washington or were voted on by Clark College students and approved by the Associated Students of Clark College (student government), so they are not negotiable.

Additionally, the fees cover the costs of expenses that the college still needs to pay during remote operations. Building fees pay for maintaining buildings, which needs to happen whether or not students are on campus. Tech fees help pay for the infrastructure for online learning, as well as for loaner laptops and wifi options for students who do not have them at home.

Student Life fees will help support the many virtual student activities that office is organizing during remote operations, as well as for services like counseling, free legal advice, the Penguin Pantry, and child care.

Last updated 1/8/21 7:08 a.m.

 

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Technology

I don't have access to a computer at home or access to the Internet. How will I be able to take classes online?

To apply for a laptop or Wi-Fi hotspot for in-home use, please email TechHub@clark.edu. Clark makes available loaner laptops to students.

The college also has one sanitized computer lab in the lower level of Scarpelli Hall open for walk-in use. Visit Computing Resources for Students for more information.

The college also provides free Wi-Fi service to students on campus. (See question below.)

You may be eligible for an emergency grant to help pay for Wi-Fi. 

Other possible options include:

Last updated 9/24/21 1:35 p.m.

Is there Wi-Fi on the college campus I can use?

Yes. Learn more about Clark College's Wi-Fi service on our Computing Services web page

Last updated 9/16/21 10:08 a.m.

I'm nervous about taking classes online. How can I learn more about online learning?

Don't worry, online learning is probably going to feel more familiar to you than you realize. Visit our Introduction to eLearning page to get yourself familiar with some of the key concepts, and check out the orientation to Canvas, list of student resources, and other tools listed on that page.

Last updated 1/8/21 12:47 p.m.

How do I learn more about how to use Canvas?

Try visiting our Canvas Basics page for information on how to get started, video tutorials, and more.

Last updated 1/8/21 6:14 a.m.

Who do I talk to if I need help with technology?

Our TechHub staff can help you log into your student accounts, troubleshoot access issues, and help you navigate MyClark. Staff are currently working remotely. You can email them at techhub@clark.edu and someone will reach back to you as soon as possible. You can also leave a voicemail by calling 360-992-2010. Please make sure to state your name and a callback number in your voicemail. 1/8/21 6:20 a.m.



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Events and activities

Will this affect an event I was planning on attending at Clark College?

Most Clark College events have been moved to remote formats. However, the college is beginning to hold a limited number of on-campus events. Please check the event's description details to understand that event's format.

Last updated 7/6/21 11:22 a.m.

What about athletics?

College athletics has returned to play in fall term. View the Return to Play plan. Visit the Clark Penguins website for more information.

Last updated 10/8/21 12:55 p.m.

Can clubs continue to meet?

Clubs can form and may be permitted to host a limited number of small in-person activities following college guidelines, but probably most club activities will remain in virtual formats through the 2021 fall term. For questions about a specific activity or suggestions of free options to create online group meetings, please contact studentlife@clark.edu.

Last updated 9/14/21 11:40 a.m.


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Services

Please note that some of the information below applies to the 2021 summer term. Service hours, locations, and practices are changing in the 2021 fall term as many services return to at least partial on-site operations. Updates are being posted to this FAQ as plans develop.

I need help enrolling. How do I talk with a staff member?

Get help in one of two ways:

  • Stop by our one-stop help desk at the north entrance of Gaiser Hall for in-person help.They are available Monday - Thursday 8:00 a.m. - 5:00 p.m. and Friday 8:00 a.m. - 1:00 p.m.
  • Visit our Virtual Assistance Center to talk to a person via Zoom.

Last updated 9/13/21 1:18 p.m.

Is Advising available? If so, how?

Visit on our  Virtual Assistance Center to talk to a person via Zoom. Hours are posted on the Advising home page

Last updated 9/8/21 4:44 p.m.

Is the Bookstore open?

  • The Bookstore will be open for limited, in-person shopping beginning September 7, 2021. Some services, like textbook purchasing, will be online-only. Shipping is FREE. Specific details can be found on the Bookstore website.
  • The Bookstore will have limited food items available for sale.
  • Information about alternative rental return methods, as well as Bookstore services during remote operation, are available on the Bookstore website.

Last updated 9/7/21 5:45 a.m.

Is Career Services still open?

Career Services staff continue to serve students remotely through phone, email, and Zoom conferencing. Visit our Career Services website for recently updated information about financial resources, rapid hiring opportunities, working remotely off campus, your student job, virtual Student Success Workshop, and our service options.

Last updated 1/8/21 1:32 p.m.

Is Child & Family Studies still offering child care on campus?

Child & Family Studies continues to offer child care during the pandemic, though with reduced capacity and increased safety protocols in place. These include:

  • health check-in stations
  • temperature checks
  • masks for adults and children ages 2 and over
  • social distancing
  • reduced operating hours (8:00 a.m. - 5:00 p.m. during fall term)

For current information on openings and available spaces, please contact Tracy Eyler at Child and Family Studies at teyler@clark.edu or call 360-992-2393.

Due to reduced classroom sizes per public health guidelines, CFS has limited availability. 

Last updated 8/23/21 3:50 p.m.

Are the computer labs open?

The college has one sanitized computer lab in the lower level of Scarpelli Hall open for walk-in use. Visit Computing Resources for Students for more information.

For more information about options for students without home computers, read the Technology section of this FAQ.

Last updated 9/24/21 1:55 p.m.

Is GED testing available?

Yes, the testing center is offering GED tests at the Columbia Tech Center location at 18700 SE Mill Plain Blvd in east Vancouver. For more information go to: ecd.clark.edu/about/testing/index.php. You will be given a link to register online. Testing center hours are Monday-Thursday 9:00 a.m. - 3:00 p.m. 

Is the Counseling and Health Center open? 

The Counseling and Health Center office is scheduling remote, and limited in-person counseling appointments. There are no in-person medical appointments available at this time. Please email chc@clark.edu, call or text 360-450-3906, or visit our Virtual Office Hours to schedule an appointment, ask questions about our services, or get help finding services available in the community. 

  • In-Person Office Hours: Monday, Wednesday, and Thursday 9:00 a.m. – 5:00 p.m. (closed 2:15 pm – 2:45 pm for lunch) 
  • Virtual Front Desk Hours: Monday – Friday, 12:00 p.m. – 2:00 p.m. via Zoom. 

If you or someone you know is experiencing a mental health emergency, please call: 

  • Clark County Crisis Line: 1-800-626-8137 
  • National Suicide Prevention Lifeline: 1-800-273-TALK (8255) 
  • TTY: 1-800-799-4889
  • Text: "HOME" to 741741
  • Nacional de Prevención del Suicidio: 1-888-628-9454
  • BIPOC Crisis Line: (10 a.m. - 7 p.m.) 503-575-3764 

Last updated 9/29/21 2:11 p.m.

Is the Diversity Center open?

The Office of Diversity, Equity and Inclusion will be open to drop-in visits Tuesdays and Wednesdays from 9:00 a.m. –5:00 p.m. The Diversity Center is located in Gaiser Hall room 214.

ODEI staff will be available for virtual appointments Monday, Thursday, and Friday. To request a virtual appointment, please contact diversity@clark.edu

Last updated 9/7/21 5:57 a.m.

How do I access Disability Support Services?

Click on our  Virtual Assistance Center to talk to a person. Students can still log into their  myDSS account online  to request accommodation letters.  Students can email for support at dss@clark.edu.

Last updated 1/8/21 3:38 p.m.

How do I access Financial Aid?

Contact the Office of Financial Aid in one of four ways:

  1. In-person or by phone. The office is open Monday and Wednesday 1:00 p.m. - 4:00 p.m.; and Tuesday and Thursday 9:00 a.m. - 4:00 p.m. The Office of Financial Aid is located on the first floor of Gaiser Hall.
  2. By phone. The phone number is 360-992-2153 and is staffed Monday and Wednesday 1:00 p.m. - 4:00 p.m.; and Tuesday and Thursday 9:00 a.m. - 4:00 p.m.
  3. Via Zoom. The office's Zoom room is available Monday, Wednesday, and Friday 9:00 a.m. - 1:00 p.m. 
  4. By email at finaidmail@clark.edu.  

Last updated 9/14/21 11:35 a.m.

Is the Fitness Center open? What about the gym?

Currently, Thompson Fitness Center is open only for classes that use the fitness center as a classroom.

Last updated 9/27/21 1:53 p.m.

Is there food service available on campus?

There is a limited amount of food service available on the main campus. Visit www.clark.edu/cc/dining for details. Tables are restricted to one diner per table in order to maintain safety. The college encourages outdoor dining when possible.

Additionally, some food is available for sale at the Clark College Bookstore in Gaiser Hall.

Last updated 9/27/21 1:56 p.m.

Are Clark College Libraries open?

  • Cannell Library will be limited to access by appointment only during the fall quarter.
  • Laptop checkout will be held on the first floor of the library, by appointment only.

Access books and other physical resources you’ve requested through our safe pickup appointment system or by mail. To schedule a pickup appointment or arrange for mail delivery, please email ccl@clark.edu. Return books, CDs, and DVDs to any of the Libraries’ bookdrops. Please do not attempt to return laptops to the bookdrops. Contact staff to set up a return appointment.

Our  online library is always open. Access newspapers, journals, ebooks, streaming videos, and more.

For research help, Ask a Librarian. You can use our 24/7 Chatemail, or call to leave a voicemail at 360-992-2375.

More information is available at  Clark College Libraries Current Updates. Please don’t hesitate to contact us at ccl@clark.edu or call 360-992-2151.

Last updated 9/7/21 5:50 a.m.

Is the Penguin Pantry open?

The Penguin Pantry resumed service in May 2020, but things are operating differently. Instead of visiting the Pantry to select items, students can fill out a form to request a pre-packaged grocery box available for pick-up on a set date. More information is available on the Penguin Pantry web page.

Last updated 1/8/21 9:18 a.m.

How do I get my student ID card?

You will need to make an appointment with the Clark College Bookstore to get your Clark College Student ID card. 

Last updated 9/27/21 2:02 p.m.

How can I request an official transcript?

Transcript requests are still being processed. You may order a copy of your official transcript online.

Last updated 1/8/21 6:31 a.m.

 Are the tutoring centers open? 

Tutoring Services will be providing on-campus support in one centrally located space on campus in Hawkins Hall, Room 102. A schedule of hours and tutoring available will be posted on the Tutoring Virtual Center list of schedules. These schedules will be updated regularly with changes and additions.

Social distancing and masks will be required and we ask that you complete your health screening questionnaire prior to visiting. 

Continued tutoring support is available via Zoom in our Virtual Tutoring Center and on eTutoringOnline.org for remote options. These include:

  1. Live Tutoring sessions – a synchronous tutoring session via Zoom. Students meet with the tutor on a first-come, first-served basis. After logging in, students can view tutor schedules by subject area.
  2. eQuestions – an asynchronous option where students can post a question and a tutor will respond, generally within 24-48 hours. This works best for quick questions that don’t require an extended conversation.
  3. Online Writing Lab – an asynchronous option where students can upload a draft of their paper, along with specific questions and concerns. A tutor will provide written feedback (a summary letter and comments embedded in the draft), usually within a day or two. Links to relevant resources are also provided.

All Canvas shells have a link to the eTutoring web page. Students who have trouble logging in can email jltaylor@clark.edu.

Last updated 9/7/21 5:48 a.m.

Is the Veterans Resource Center open?

The Veteran Resource Center is currently assisting students both in person and remotely. Students wishing to come in person should call 360-992-2073 to schedule an appointment.  For remote assistance please meet us in our Zoom Room (Monday, Tuesday, and Thursday 10:00 a.m. - 12:00 p.m.) 

Last updated 9/29/21 1:07 p.m.


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Page last updated on October 19, 2021.