FAQs

What is the Refund Selection Kit for?

The Refund Selection Kit is used to select how you want to receive your financial aid funds each term.

What am I supposed to do when I receive the Refund Selection Kit?

When you receive your Kit you should visit RefundSelection.com. Enter the Personal Code included in the Kit to create your login and select how you want to receive your funds each term

What are my options for receiving my funds each term?

You have three options for receiving your funds each term:

 How long does it take to receive my funds?

Automatic deposit into an existing account: Customers Bank sends the funds your bank and the deposit is processed within 2-3 business days.

Direct deposit to Optional BankMobile Vibe Account: Funds are available the same business day they are released to Customers Bank.

Paper check by mail: Customers Bank sends a check by mail that will be delivered within 5-7 business days.

What if I have not received my Refund Selection Kit?

You can track your Kit status online at RefundSelection.com using the "Where's My Refund Selection Kit" link on the page. You may also visit the Financial Aid Office for assistance in tracking your Kit.

If I choose the Optional BankMobile Account, how long does it take to receive my debit card?

An Optional BankMobile Vibe debit card will be sent by mail from Customers Bank approximately 5-7 business days after selecting the account. You will immediately be issued an electronic debit card for online purchases and bill-pay.

How do I buy my books if I am waiting for my Optional BankMobile Vibe debit card?

You can order and pay for your books online through the Clark College Bookstore. Visit their Online Ordering FAQ for more information.

Where can I withdraw funds using my Optional BankMobile Vibe debit card?

There are no fees when you withdraw funds from a Customers Bank ATM or Allpoint Network ATM. A Customers Bank ATM is available on campus on the main floor of Scarpelli Hall (SHL), and you can find Allpoint ATM using the Allpoint ATM Locator.

 Are there fees for using the Optional BankMobile Account?

There may be fees associated with some banking services, see Guide to Services and Fees for more information.