Welcome to Winter 2021 Term
Dear Clark College Students,
Welcome to Penguin Nation! We are so happy that you are attending Clark College. What happens next? Read on. This page answers that question and has useful information and resources for you and your family.
We look forward to a great term with you.
Michele Cruse, PhD
Student Affairs Interim Vice President
- Canvas Log-in
- Canvas Tutorials
- Clark Student Email
- Clark Labs Account
- Counseling and Health Center
- ctcLink Account ID/Password
- Financial Aid Disbursement
- Financial Wellness
- Important Dates and Deadlines
- Virtual Support Center
- Virtual Tutoring Center
- Zoom Tutorials
Classes begin Monday, January 4. You must attend the first class meeting for each of your courses. For remote and online courses, this means logging in to your Canvas account by the first day of the quarter and clicking into each of your courses to find course requirements.
The college offers three types of classes for winter term:
- Online: No scheduled meeting dates/times. If your class indicates "Online" and the days/times indicate "TBA," the class is completely online. You decide what days and times you will study and complete required assignments by the assigned due date.
- Remote: Mostly online with some scheduled meeting dates/times. If the class indicates "Remote Teaching" and has specific days/times listed, you will need to log in and meet with your class virtually during this time.
- Hybrid: Online lecture and face-to-face lab components.
Refer to your class syllabus for specific course information and assignments.
One of the biggest questions is about Financial Aid. If you applied for Financial Aid for winter term, please know we are processing files every day. We will start disbursing financial aid on December 31 to students who have received award notifications. We are working through Financial Aid emails on a first come, first served basis as quickly as we can and will respond to you as soon as possible. If you have already contacted us by email, please do not send another message. You may also reach Financial Aid via Zoom Monday through Thursday and on Fridays, January 1 and January 8, 10 a.m.-2 p.m. More information regarding financial aid appears below and the Financial Aid Frequently Asked Questions page at http://www.clark.edu/enroll/paying-for-college/financial-aid/faq.php.
Student Questions and Answers for Winter Term
Virtual Supports • Online Class Information • Zoom Supports • Computers and Wifi HotSpots • Textbooks and Supplies • Tutoring Assistance • Financial Assistance • College Fees • Student Employment • Personal Supports • Disability Support Services • Office of Diversity, Equity and Inclusion • Running Start • Transitional Studies
How do I access enrollment, advising, financial aid, and other student supports?
While the physical campus is largely closed to the public, most employees continue to work remotely and are available by email. Departments and offices are still providing services. To reach a specific department, visit our Virtual Support Center.
How do I know when I am supposed to be in class?
All classes start on Monday, January 4 with the requirement to log into Canvas, our learning management system, to get started with any Course Orientation provided by your professors. To access Canvas, go directly to the login screen at https://clarkcollege.instructure.com. You will need your ctcLink ID and password to log in.
How can I learn more about using Canvas?
How do I access my course information in Canvas?
I’ve never taken an online or remote course before. Who can I talk to if I get stuck?
If your question is technical, let your professor know you are experiencing difficulties and then connect with the TechHub at email@example.com for more assistance. The TechHub provides centralized technical support for Clark College students related to logging in to your Canvas account. They can also help navigate Canvas and other online resources including MyClark@ctcLink and MyClark@Clark. Our technicians can help with software, computer devices, and accounts provided by Clark College. You can contact the TechHub by emailing them at firstname.lastname@example.org.
We encourage you to visit the eLearning website for resources that can answer many of your questions.
How can I practice using Zoom? How can I make sure my computer system is set up properly and that I know how to use it?
I don’t have a computer at home. What do I do?
Clark has purchased several hundred computers to loan to students. Please fill out the Technology Loan Program Request Form ASAP to access more information. Once you have applied, a staff person will follow up with next steps.
I don’t have access to the Internet at home. What do I do?
The college can also provide student emergency grant funds to assist qualified students with technology issues. Visit our Financial Wellness page to apply for the emergency grant.
How do I buy my books this term?
Students should visit www.clarkbookstore.com to find required course materials. Look up your course materials list by DEPT/COURSE NUMBER/ITEM or SECTION number. Have your schedule handy to make finding the materials easier. Materials can be delivered by UPS or picked up in store.
NOTE: Some items may only be available for Pre-Paid Pick Up due to size or weight. Estimate two business days for processing and 2-3 business days for UPS or for available appointments. The bookstore is experiencing high volumes of orders at this time.
Most web orders are processed the business day after they have been submitted. Estimate an additional 2-3 business days for UPS delivery or pickup in store (by appointment only). NOTE: The College is closed December 21-25.
The week prior to and the week starting the new quarter are the busiest times of order fulfillment for the bookstore. To avoid delays, shop before this peak period. Rest assured, even during the busiest times, most orders are processed within 2 business days after being submitted.
Free Shipping Event
We’re offering free shipping on all orders placed December 7-27. Shop early, be prepared, and take advantage of this free shipping event to save time and money.
Returns and Exchanges
Winter course materials purchased December 7-January 15 must be returned or exchanged no later than January 20, 2021. Visit https://www.clarkbookstore.com/site_remote_operations.asp#returns to find more information about return options.
Other Bookstore Services
Other bookstore services are available in store by appointment only, including general shopping opportunities, Clark student ID cards, and C-Tran bus passes. Visit https://www.clarkbookstore.com/site_remote_operations.asp to schedule an appointment and to see a complete list of Clark Bookstore’s wide range of services.
How can I get Tutoring assistance if I can’t come to campus?
All physical campus tutoring centers remain closed while the college operates remotely, and social distancing measures are required. However, Tutoring Services will continue to provide online tutoring via the eTutoring platform and live Zoom sessions. Tutoring web pages and all Canvas courses have a link to eTutoring in the navigation, or you can go directly to eTutoringOnline.org.
There are three ways you can use eTutoring for help:
1. Live Tutoring sessions are synchronous (scheduled at a specific time) tutoring session via Zoom. Students meet with the tutor on a first-come-first-served basis. After logging in, students can view tutor schedules by subject area.
2. eQuestions are asynchronous (anytime) option where students can post a question and a tutor will respond generally within 24-48 hours. This works best for quick questions that do not require an extended conversation.
3. Online Writing Labs are asynchronous (anytime) option where students can upload a draft of their paper, along with specific questions and concerns. A tutor will provide written feedback (a summary letter and comments embedded in the draft), usually within a day or two. Links to relevant resources are provided.
Please visit the Tutoring Services web pages for up-to-date scheduling information and links to quarterly live Zoom sessions. You may email Tutoring Services directly for further assistance at email@example.com
How do I view my financial aid information?
How will I receive my financial aid disbursements?
Once you receive and accept your financial aid award, the college will apply funds to your tuition and fee balances first. The college will then disburse any remaining financial aid through BankMobile to your More information about BankMobile is on our Financial Aid Disbursement page.
I am struggling financially. What additional financial assistance available?
For assistance preparing budgets, forecasting income and expenses, discussing emergency grant opportunities and accessing resources to assist during difficult times, please review the Financial Wellness page, or email firstname.lastname@example.org to set an appointment with a Financial Wellness Coach.
If your family income has changed recently, your financial aid file may be reevaluated and you may be eligible for additional funding assistance for tuition, books, supplies, and other costs associated with your attendance. Contact email@example.com.
You also may be eligible for financial supports through Workforce Education Services. Contact firstname.lastname@example.org and request a screening appointment. You may qualify for assistance even if you do not meet traditional FAFSA/financial aid eligibility. Learn more at Workforce Education Services.
I am looking for student employment opportunities. Where do I start?
The Student Employment Program is open! Apply now! Do I qualify? Here are the first steps:
1. Register for at least six credits
2. Complete the quiz located on the MyClark@Clark page
3. Review the Student Employment Checklist
Supervisors are actively recruiting talent for remote and on campus positions for the 2020 -2021 academic year. Some of our existing positions include Note Taker, Childcare Aide, Office Assistant and many more! There are Work Study, non-Work Study and WorkFirst positions available
Are Work Study positions available during remote operations?
I am looking for an off-campus job. Where do I start?
I am concerned about balancing family, work, and college responsibilities. Who can help me?
Talking to a counselor can be helpful in planning to manage multiple obligations, reducing class load and strategizing program requirements, and just have someone to talk to about how stressful this period in history is on students. Phone and Zoom consultations are available by emailing our Counseling and Health Center at email@example.com. Please allow 24-48 business hours for a response.
Did you have an IEP in high school? Could you benefit from disability accommodations?
Please visit the DSS website for more information and resources.
How can I meet new people and feel supported at Clark?
Peer Mentors and staff in the Office of Diversity, Equity, and Inclusion (ODEI) want to help you have an engaging and rewarding fall term! Hop into our virtual Diversity Center to chat, ask questions, get words of encouragement, or find help for a problem. To access our department, visit our Virtual Support Center and look for the Diversity Center Feel free to contact ODEI at firstname.lastname@example.org if you have questions.
The college provides an Online Learning Resource Page with information and resources to answer questions related to our eLearning program. While some classes may have an in-person component (i.e. lab classes), the college will be taking every precaution to ensure a safe learning environment by limiting interactions and enforcing social distancing protocols.
Important resources for Running Start students
- English and Math Placement
- Enrollment Verification Form (EVF)
- Running Start Fee Waiver Form (for students eligible for free/reduced price lunch)
- Running Start Information Page
Where do I turn in placement materials/EVF/Fee Waiver during remote services?
- Upload documents in ctcLink
Instructions available at http://www.clark.edu/faculty-staff/ctclink/students.php
Scan/email your placement materials and Enrollment Verification Forms to email@example.com. If you send via email, please make sure your name is clear on your documentation and you have included your Clark College student ID number (SID).
Any questions about the enrollment process, please contact firstname.lastname@example.org.
Students in Transitional Studies, Career & Academic Preparation and English as a Second Language classes, have dedicated advisors to assist them with registration and enrollment as well as support during the quarter. The Transitional Studies advisors are:
working with students with last names beginning with:
working with students with last names beginning with:
working with all Open Doors students and students with last names beginning with: