Welcome to Fall Term

Dear Clark College Students, 

I want to take this opportunity to let you know how happy we are that you are attending Clark College. Whether you are a returning or first-time student at Clark, our faculty and staff has been working tirelessly to prepare for your “virtual” return. I know you have many questions that I hope we have been able to answer through the resources below. 

Being in remote operations and quarantine has been a whirlwind of activity and change for all of us. This experience is, however, our “new normal” and we are doing our best to thrive while maintaining healthy and safe practices. Here are the Questions and Answers to the topics we are hearing most from students. Please take time to review this information, as it addresses important topics.

Most importantly, classes begin on Monday, September 21, 2020 - you must attend the first class meeting of your courses. For eLearning courses, this means logging in to your Canvas account on the first day of the quarter. The college offers three types of classes for fall term: Online (no scheduled dates/times), Remote (mostly online with some scheduled dates/times), and Hybrid (lecture online/lab components face-to-face). Please refer to your class syllabus for specific course information and assignments.

If you applied for Financial Aid for fall term, please know we are processing files every day. We are disbursing financial aid to completed files as of September 17. We understand you may have emailed us and not received a response yet, we are working through the emails on a first come, first serve basis and will respond to you. If you have already contacted us by email, please do not send another one - we will get back to you as soon as possible. You can also reach Financial Aid Monday-Thursday 10am-2pm on zoom. We must lock Zoom sessions when the room reaches full capacity. Please try again the next day.

We are looking forward to supporting your fall term success,

William Belden
Vice President of Student Affairs

Student Questions and Answers for Fall Term

Jump to sections:

Virtual SupportseLearningZoom SupportsComputers and Wifi HotSpotsTextbooks and SuppliesTutoring AssistanceFinancial Assistance College FeesStudent Employment • Personal SupportsDisability Support Services • Office of Diversity, Equity and InclusionRunning Start Transitional Studies

Virtual Supports

How do I access enrollment, advising, financial aid, and other student supports?

While the physical campus is largely closed to the public, most employees continue to work remotely and are available by email. Departments and offices are still providing services. To reach a specific department, visit our Virtual Support Center.

· Hours for Friday, September 18 will be 10:00 a.m. to 2:00 p.m. for most student supports

· Hours for Monday, September 21 to Thursday September 24 are available on the website



How do I know when I am supposed to be in class?

All classes start on Monday, September 21 with the requirement to log into Canvas, our learning management system, to get started with any Course Orientation provided by your professors. To access Canvas, go directly to the login screen at https://clarkcollege.instructure.com. You will need your ctcLink ID and password to log in.

 How can I learn more about using Canvas? 

At the Canvas login screen, click the Canvas Student Orientation link at the bottom. This self-paced, ungraded orientation will introduce you to the technical requirements for Canvas, navigating your Canvas account and your courses, various methods of communicating both with your professor and with your classmates, and a number of other features you will use this term.

 How do I access my course information in Canvas?

When you log into Canvas, you will arrive at the Dashboard. For published courses, you will have access to a “card” representing each of your registered courses. Professors will publish their courses by Monday, September 21 at 8:00 a.m.; you may not have access to your courses prior to that time. Some professors send announcements and inbox messages from Canvas to your emails. Be sure to watch for information about your classes.

 I’ve never taken an online or remote course before. Who can I talk to if I get stuck?

The first person you should communicate with regarding your course is your professor. Your professor will address questions related to course content. You may also find forums in your course available for posting messages that you and your classmates can use for general course questions. To locate your instructor’s email address, you can use the Faculty Directory.


If your question is technical, let your professor know you are experiencing difficulties and then connect with the TechHub at techhub@clark.edu for more assistance. The TechHub provides centralized technical support for Clark College students related to logging in to your Canvas account. They can also help navigate Canvas and other online resources including MyClark@ctcLink and MyClark@Clark. Our technicians can help with software, computer devices, and accounts provided by Clark College. You can contact the TechHub by emailing them at techhub@clark.edu. 

Helpful Links · ctcLink Account ID/Password · Canvas Tutorials · Clark Student Email · Clark Labs Account · Zoom Tutorials

We encourage you to visit the eLearning website for resources that can answer many of your questions.


Zoom Supports

How can I practice using Zoom? How can I make sure my computer system is set up properly and that I know how to use it? 

Some basic tutorials are available at the IT website. The TechHub can also aid with your use of Zoom. Be sure to communicate with your professor if there is a chance you’ll miss a scheduled Zoom meeting for your class. 


Computers and Wifi HotSpots

I don’t have a computer at home. What do I do?

Clark has purchased several hundred computers to loan to students. Please fill out the Technology Loan Program Request Form ASAP to access more information. Once you have applied, a staff person will follow up with next steps.

I don’t have access to the Internet at home. What do I do?

To apply for a WiFi hotspot for in-home use, please fill out the Technology Loan Program Request Form ASAP. Clark has a limited number of hotspots available through this program.


Beginning September 21, the college will also provide student emergency grant funds to assist qualified students with technology issues. Click here to apply for the emergency grant.


Textbooks and Supplies

How do I buy my books this term?

Students should visit www.clarkbookstore.com to find required course materials. Look up your course materials list by DEPT/COURSE NUMBER/ITEM or SECTION number. Have your schedule handy to make finding the materials easier. Materials can be delivered by UPS or picked up in store.

NOTE: Some items may only be available for Pre-Paid Pick Up due to size or weight. Estimate two business days for processing and 2-3 business days for UPS or for available appointments. The bookstore is experiencing high volumes of orders at this time.


Tutoring Assistance

How can I get Tutoring assistance if I can’t come to campus?

All physical campus tutoring centers remain closed while the college operates remotely, and social distancing measures are required. However, Tutoring Services will continue to provide online tutoring via the eTutoring platform and live Zoom sessions. Tutoring web pages and all Canvas courses have a link to eTutoring in the navigation, or you can go directly to eTutoringOnline.org.


There are three ways you can use eTutoring for help:

1. Live Tutoring sessions are synchronous (scheduled at a specific time) tutoring session via Zoom. Students meet with the tutor on a first-come-first-served basis. After logging in, students can view tutor schedules by subject area.

2. eQuestions are asynchronous (anytime) option where students can post a question and a tutor will respond generally within 24-48 hours. This works best for quick questions that do not require an extended conversation.

3. Online Writing Labs are asynchronous (anytime) option where students can upload a draft of their paper, along with specific questions and concerns. A tutor will provide written feedback (a summary letter and comments embedded in the draft), usually within a day or two. Links to relevant resources are provided.

Please visit the Tutoring Services web pages for up-to-date scheduling information and links to quarterly live Zoom sessions. You may email Tutoring Services directly for further assistance at tutoring@clark.edu.


Financial Assistance

 How do I view my financial aid information?

All Financial Aid updates and information are viewable at MyClark@ctcLink. By clicking the “Tasks” tile a checklist will appear if further actions are required. In the “Financial Aid” tile, you will be able to view your award(s) once your aid is packaged.

 How will I receive my financial aid disbursements?

Once you receive and accept your financial aid award, the college will apply funds to your tuition and fee balances first. The college will then disburse any remaining financial aid through BankMobile to your selected refund preference.

I am struggling financially, what additional financial assistance available?    

If you are facing a financial emergency, Clark College offers emergency assistance through the emergency grants program. Apply now on the online emergency grant application  

For assistance preparing budgets, forecasting income and expenses, discussing emergency grant opportunities and accessing resources to assist during difficult times, please review the Financial Wellness page, or email financialwellness@clark.edu to set an appointment with a Financial Wellness Coach.  

If your family income has changed recently, you may be eligible for additional funding assistance for tuition, books, supplies, and other costs associated with your attendance.  

  • You may be eligible to have your financial aid file reevaluated based on your new financial circumstances. Contact finaidmail@clark.edu for more information.  
  • You may also be eligible for financial supports through Workforce Education Services. Contact wes@clark.edu and request a screening appointment. You may qualify for assistance, even if you do not meet traditional FAFSA/Financial Aid eligibility. Learn more at Workforce Education Services.    


College Fees

Why am I being charged fees when my classes are primarily online or hybrid?

Most fees are set either by the State of Washington and are required as part of tuition, it is not funding the college retains; it is remitted to the State Treasurer. The college also charges fees approved by a vote of Clark College students and the Associated Students of Clark College (student government), so they are not negotiable.

Other fees cover expenses that the college still needs to pay during remote operations. Building fees pay for maintaining buildings, which needs to happen whether or not students are on campus. Technology fees help pay for the infrastructure required for online learning, loaner laptops, and Wi-Fi options for students who do not have them at home. eLearning fee covers the cost of Canvas and staff supporting students and professors with its use.

Student Life fees will help support the many virtual student activities that office is organizing during remote operations, as well as for services like counseling, free legal advice, the Penguin Pantry, and child care.


Student Employment

I am looking for student employment opportunities, where do I start?

The Student Employment Program is open! Apply now! Do I qualify? Here are the first steps:

1. Register for at least six credits

2. Complete the quiz located on the MyClark@Clark page

3. Review the Student Employment Checklist

Supervisors are actively recruiting talent for remote and on campus positions for the 2020 -2021 academic year. Some of our existing positions include Note Taker, Childcare Aide, Office Assistant and many more! There are Work Study, non-Work Study and WorkFirst positions available

Are Work Study positions available during remote operations?

You must have a financial aid award to apply for Work Study positions. To add Work Study to your award, email WSjobs@clark.edu. If you do not qualify for Work Study, it is likely that you will qualify for Institutional Hire. For more information, contact careerservices@clark.edu.

I am looking for an off-campus job, where do I start?

For support in developing job search strategies and exploring careers, visit the Career Services website. You can also make an appointment at careerservices@clark.edu or by calling 360.992.2902.


Personal Supports

I am concerned about balancing family, work, and college responsibilities. Who can help me figure out what to do?

Talking to a counselor can be helpful in planning to manage multiple obligations, reducing class load and strategizing program requirements, and just have someone to talk to about how stressful this period in history is on students. Phone and Zoom consultations are available by emailing our Counseling and Health Center at chc@clark.edu. Please allow 24-48 business hours for a response.


Disability Support Services

Did you have an IEP in high school? Could you benefit from disability accommodations?

Please visit the DSS website for more information and resources.


Office of Diversity, Equity and Inclusion

How can I meet new people and feel supported at Clark?

Peer Mentors and staff in the Office of Diversity, Equity, and Inclusion (ODEI) want to help you have an engaging and rewarding fall term! Hop into our virtual Diversity Center to chat, ask questions, get words of encouragement, or find help for a problem. To access our department, visit our Virtual Support Center and look for the Diversity Center Feel free to contact ODEI at diversity@clark.edu if you have questions.


Running Start Supports

The college provides an Online Learning Resource Page with information and resources to answer questions related to our eLearning program. While some classes may have an in-person component (i.e. lab classes), the college will be taking every precaution to ensure a safe learning environment by limiting interactions and enforcing social distancing protocols.

Important resources for Running Start students

Where do I turn in placement materials/EVF/Fee Waiver during remote services?

Any questions about the enrollment process, please contact start@clark.edu.

Transitional Studies

Students in Transitional Studies, Career & Academic Preparation and English as a Second Language classes, have dedicated advisors to assist them with registration and enrollment as well as support during the quarter. The Transitional Studies advisors are:

Any questions about the registration or the enrollment process please contact tssupport@clark.edu or join us on Zoom through our Virtual Support Center.