Student Accounts

Clark College students are identified by a student identification number (SID). This SID along with a six-digit Global PIN are used to access self-services through the MyClark portal where students will also manage two of the three primary accounts they need to succeed in their academic career: the student email account and the Clark account. The third primary account addressed below is the Canvas account.

A student identification number (SID) and a pin number.

Used to:  Access resources in the MyClark portal

How to first access:  Your SID is issued in writing by Registration upon your admission to Clark College. If you cannot locate this information, you must provide a photo ID at Registration before staff can release the SID to you. Your SID cannot be divulged to you over the telephone or by email.

To reset your Global PIN:  On any internet-connected device, click the Reset your Global PIN link on the MyClark login page. Enter your SID, Social Security number, and the security code pictured. This resets to the default, your 5- or 6-digit birthdate (MMDDYY—or MDDYY if the date begins with a zero). Log in with the default and change the PIN to a unique 6-digit number that isn't your birthdate and does not begin with zero. Clark College Computer Lab Assistants or the TechHub Agents can assist with this process. As an alternative, you can go to Registration with photo ID to get your Global PIN. This information cannot be divulged to you over the telephone or by email.

Student Email

Activate Student Email


A student email account is issued upon admission to Clark College. This is a free Google account where you'll receive important Clark information and news, including notifications from Registration, Financial Aid, Canvas, and other campus resources.

You can follow the steps below to activate your student email account:

  1. In a web browser , go to the MyClark self-service portal. Please note you will not be able to access the self-service portal until a business day after you have been admitted into Clark College.
  2. Enter your Student ID (SID) number and Global PIN. Your default Global PIN will be your 5 or 6-digit birthdate (MMDDYY or MDDYY if the date begins with a zero).
  3. You will be prompted to change your Global PIN from the default. Enter a 6-digit PIN that does not begin or end with zero and is not your birthdate. For security, please avoid sequential numbers such as 123456 or repetitive numbers such as 111111.
  4. The Activate Student Email screen or button will be displayed. Enter a password for your student email account. It must be 9-14 characters with at least one uppercase letter and a special symbol. Please note the acceptable symbols suggested on the screen include ! # $ % ^ * ( ) _
  5. Click the Continue Email Activation link to navigate to your student email and then login with your new password. If you are logged in with another Gmail account, you may need to select your profile icon in the top right corner and click “Add Account” to get to a new login screen or you can get to the account selection screen at this link. When prompted to enter a recovery phone number, you can click the blue “Done” button to bypass if you choose. Google may prompt you once again to change your email password. If it does, you can simply add a character to the password you set through the self-service portal previously. It must be different from the previous password set.

    Once you have entered completely into your student Gmail inbox, your activation is complete, and you can then log in fully to the self-service portal to access online student services.

Change Email Password


Your student email account password doesn't expire. However, students may need to change the password for security reasons or when the password is lost or forgotten.

You can follow the steps below to change your student email password:

  1. In a web browser, go to the MyClark self-service portal.
  2. Enter your Student ID number and Global PIN into the fields and click the "Login" button or press enter. You will see a welcome message that also displays your username and email address.
  3. In order to change a password, go to the "Change Password(s)" link under the Account Information heading on the right.
  4. Choose which password you would like to change, your student email in this case, by clicking the box next to "Student E-mail.”
  5. Enter a new password that follows the rules at the top. Read the rules carefully. Passwords must be 9-14 characters long and include a special character and an uppercase letter. Avoid passwords containing consecutive/repeating numbers or part of your name. Click the "Change Password(s)" button.
  6. If successful, you should see the message "Update successful!" You can try it out by clicking the "Email Login" link on the right-hand menu. You can also navigate directly to Gmail.com and enter your username and password. Please note that you will need to enter your full email address including @students.clark.edu.

Troubleshooting

COMMON PROBLEMS 

The following situations cover the most common problems encountered by students regarding email:

I don't know my email address.     Log into MyClark with your SID and Global PIN. Your email address will be listed in the upper left corner of the page right below your username used for your Clark Account. This is also where you can verify a name change has been processed and updated by Enrollment Services.

I'm getting a "Try Again" message.     This indicates the password requirements weren't met. Click on the Try Again link, check the box for Student E-mail, and enter a new password, ensuring at least one special character and uppercase letter are included.

I'm getting an "Invalid Entry" message.    This is caused by a problem with your Global PIN. If you recently reset your Global PIN, it may take up to fifteen minutes before you can change your email password. You should also ensure you haven't set a Global PIN as your birthdate or with a zero as the first or last number.

I changed my password but still can't log in.    Ensure the correct email address is entered as shown in the MyClark portal. Copying the address and pasting can help avoid typos. Typing, cutting, and pasting can also be done for the password entry. If the problem persists, try an email password reset through MyClark, making sure the Caps Lock button isn't selected. Also ensure the password only includes the special characters listed in the password requirements instruction.

 

A Clark Account username and password

About the Clark Account

The Clark Account is enabled for students who are enrolled in classes during the current term. It allows access to Clark College computers, student Wi-Fi, Clark College Library account and library databases, student print account, and Clark College-provided Office 365. The services covered by the Clark Account are disabled between terms. This means students can access these resources only for the duration of the term in which enrolled for one or more credits.

Change Clark Account Password

The Clark Account ID is the username as listed in the MyClark portal. The password must be set by the student after activating the student email and enrolling in courses. Because the password expires, students must set a new Clark Account password each term using the steps below:

  1. In a web browser, go to the MyClark self-service portal.
  2. Enter your Student ID (SID) number and Global PIN. Once logged in, you will see a welcome message that also displays your username and email address. Please note that the username is the Clark Account login username you will need to access computer resources.
  3. In order to change the password, go to “Account Information” and click the link underneath that says “Change Password(s).”
  4. Under Choose Account on the left, check the box next to "Clark Account.”
  5. Enter a new password that follows the rules at the top. Read the rules carefully. Passwords must be 9-14 characters long and include a special character and an uppercase letter. Avoid passwords containing consecutive/repeating numbers or part of your name. Click the "Change Password(s)" button.
  6. You should see a message indicating the password change was successful.

Troubleshooting

COMMON PROBLEMS 

The following situations cover the most common problems encountered by students regarding the Clark Account:

I'm locked out after too many login attempts.     Students can reset their Clark Account password via  their MyClark portal to bypass the timeout required before attempting another login.

I only see the "Student E-mail" checkbox under Choose Account.     Students must be enrolled in credit-earning courses to access Clark Account resources. If you are enrolled in a future term or on waiting lists only, the option may not be available until the term begins or until officially accepted into a credit-earning course. Enrollment in Economic and Community Development (ECD) courses does not qualify students for access to the Clark Account services. 

I'm getting a "Try Again" message.     This indicates the password requirements weren't met. Click on the Try Again link, check the box for Clark Accountl, and enter a new password, ensuring at least one special character and uppercase letter are included.

I'm getting an "Invalid Entry" message.    This is caused by a problem with your Global PIN. If you recently reset your Global PIN, it may take up to fifteen minutes before you can change your Clark Account password. You should also ensure you haven't set a Global PIN as your birthdate or with a zero as the first or last number.

I changed my password but still can't log in.    Ensure the correct username is entered as shown in the MyClark portal. Copying the address and pasting can help avoid typos. Typing, cutting, and pasting can also be done for the password entry. If the problem persists, try another Clark Account password reset through MyClark, making sure the Caps Lock button isn't selected. Also ensure the password only includes the special characters listed in the password requirements instruction.

If the above actions still result in failed logins, this can indicate the account has been disabled. Dropped courses, issues with tuition holds, and other considerations can result in a disabled Clark Account. Students can check their current course schedules to verify they are still enrolled in courses. Registration can verify any other cause for disabling a Clark Account. Once the problem is resolved, it takes a business day before services are restored. If there appears to be no cause for the disabled account, students can seek assistance from the TechHub.

 

Canvas

About Canvas

Canvas by Instructure, commonly called Canvas, is Clark College’s primary Learning Management System (LMS). All online and hybrid courses use Canvas, and many, if not most, face-to-face courses (web-enhanced) use Canvas. Clark College also administers the English Readiness Assessment (ERA) course through Canvas. Canvas accounts are generated after a student is enrolled in a course. There is a delay of at least one business day after enrollment in a course before a student’s account is accessible.

Accessing Canvas

When first accessing Canvas, students login using their student ID number (SID) and the default password, which is the default Global PIN issued when accepted to Clark College + two zeros at the end to make an eight-digit password.

If the login fails or the password has been forgotten, students can reset their Canvas password by following the steps below:

  1. Go to Clark’s Canvas login page.
  2. Click on the "Forgot Password?" link located below the username and password fields.
  3. Enter your full Clark College student email address. You will see a message indicating password confirmation was sent to your student email.
  4. Navigate to your student email and login. You should have received a new email from Instructure that contains a password reset link.
  5. Click the link and choose a new password that is at least 8 characters long.
  6. You will be brought to the login page again where you can log in with your SID number and the new password you created.


Canvas adminstrators have developed a blog with helpful video tutorials to walk students through accessing and using Canvas. It's highly recommended that students unfamiliar with Canvas take a few minutes to check out the basic tasks they'll be using during their coursework, starting with how to log into Canvas.

Troubleshooting

COMMON PROBLEMS 

The following situations cover the most common problems encountered by students when logging into Canvas:

I'm getting "Invalid username or password" message.     Students must use their SID numbers to access Canvas, not the student email address. If possible, verify the correct SID number has been entered and try the password again, ensuring the Caps Lock button isn't causing an inaccurate password entry. Try a Canvas password reset if login fails after verifying all login information has been correctly entered.

I'm not getting a reset email after requesting a password reset.     The reset email can take a few minutes to appear in the Inbox. Try refreshing the email page, checking the Spam folder, and verifying internet connectivity to allow email updates. If, after waiting several minutes, the email doesn’t appear, it could mean there was a typo in the student email address when requesting the reset email or, in the case of a first-time user access, the student’s account has not been created yet.

Checking for a typo is simple. Verify the correct address in MyClark or in the student’s email account. It is helpful to copy directly from either of these and paste the address into the password request field to eliminate the chance of typos. 

Still not receiving a reset link? It’s likely the account hasn’t been created. Students can check with Registration to verify they have been added to the ERA at least one business day prior. For other courses, they can check with Registration or log into MyClark portal to check the Student Schedule for verification of course enrollment. Once enrollment is confirmed, submit a Canvas help ticket so the Canvas administrators can manually reset the student’s password. 

I get "Cannot change password or login doesn't exist" message after clicking reset link in the email.     This indicates the password reset was requested more than once and an old reset link is being used. Google expands the oldest email from a sender and collapses the newest, leaving only an ellipse (…) indicating where to click to expand the newest email content.  Select only the link in the newest email. To be sure the newest is selected, all Canvas password reset emails can be deleted before a new one is requested. This guarantees only the active reset link will appear in the Gmail inbox.

I don't see all of my courses after I log into Canvas.    Classes missing from the Dashboard can be caused by a Canvas display setting, a course publishing setting, or an enrollment issue. 

First, verify the courses available by clicking the Courses tab on the left-hand Canvas menu. Then, click All Courses to view details on all enrolled courses. If the missing courses are not listed here, either the student is not enrolled in the course according to Registration or the course is not available through Canvas. 

If the “missing” course is present, check the status of the Published column. A Yes in that column means the student can access the course. A no in that column indicates the instructor has not made the course available to the students by publishing the course. If the course is listed and published, ensure the stars at the left of the course names are all selected or all deselected. This is the only way to display all courses. If some are selected and some aren’t, only the selected courses will show up in the Dashboard and the Courses list from the main Canvas menu.

I'm missing content or can't access content.    A multitude of causes exist for missing or inaccessible content, too many to cover all, but most often, the cause is the browser or the browser settings including Adobe Flash or other security settings, content not posted or released by the instructor, or student not meeting requirements to access the content.

First, try logging in using a different browser than the one with the content display issues. This will most often resolve the issue. The recommended browser for Canvas is Firefox. 

Second, many features (like video recording and upload) and learning management systems (LMS) like Sapling require Flash to run or display properly. Ensure a current version of Adobe Flash is installed on the device. Then, make sure Flash is always allowed for clarkcollege.instructure.com in the browser content settings. For LMS integrated with Canvas, the LMS web page may need to also be allowed.

Another content display issue is the security settings. Students may need to click a security icon (a shield or padlock for example) in the internet web address bar to enable nonsecure content to be displayed. 

Third, the content may not be released or posted by the instructor. If content isn’t available until a set date, that date will be listed on the applicable page. Sometimes, the problem is a link to a document that has been deleted by accident or to a page that is no longer available (in the case of an external link) or requires an additional login such as with library database articles.

Finally, some instructors require certain modules or tasks be completed prior to releasing other modules. If the prerequisites are not checked off, the content won’t be available to the student.

Students can seek more in-depth assistance from the TechHub.

Submit a Canvas Help request

For problems that can't be resolved with instructor or TechHub assistance, you can submit a Canvas Help ticket by following the steps below:

  1. Go to Clark’s Canvas login page.
  2. If you are able to log into your account, log in and navigate to the page where you are having difficulty. Click the Help link on the main Canvas menu on the left and select Report a problem.
  3. Fill out the information for the subject, description, and how it’s affecting you. Be sure to include important details in the description (for example, if you tried different browsers).
  4. If you can’t log into your account, you can click the Help link listed below the login fields on the Canvas login page and then follow the same steps to fill out the help request. In addition to the information listed above, you will enter your student email address in the final field.
  5. A response from Canvas administrators will be sent to your student email.


Need assistance?

Clark College has many resources to get help with account setup, access, or troubleshooting. Students can contact or visit TechHub, ask a Lab Assistant in the Clark computer labs, or contact Lead Labs.