How can the Registration Office assist me?
The Registration Office provides these services:
- registering for classes
- dropping/withdrawing from classes
- tuition/fees refund petitions
- major declaration
- transcripts and grades
- enrollment verification
- repeated classes
- tuition waivers: Gold Card (Senior Citizen), Clark College Employee, Washington State Employee
For the frequently sought services below, please contact the appropriate departments:
Q: How do I activate my Clark College student e-mail account?
See instructions for activating your student e-mail or contact the Clark College Gmail Support Line at 360-992-2010.
Q: Why do I have two Personal Identification Numbers (PINs)?
Your Global PIN allows you to access student records online, through the Current Students page, such as your class schedule and unofficial transcript. Keep this PIN secure. The Global PIN is randomly generated and sent to students by postal mail after they first apply to Clark and pay the admissions fee. Students may change this PIN at the Registration Office with photo ID if they choose.
Your Registration PIN allows you to register for classes online. All continuing students' Registration PINs are set to their five- or six-digit dates of birth (MDDYY or MMDDYY). All new students will have random Registration PINs assigned for their first quarter at Clark College and must receive them from advisors at a Student Orientation or at the Advising Office.
Q: When I attempt to change my Global PIN online, I can't. Why?
Students may reset their Global PINs online if they have Social Security Numbers (SSN) attached to their student accounts.
If there is no SSN attached to the student account, or we have the incorrect SSN on file, then resetting online is not available. Instead, students may visit the Registration Office with photo ID to retrieve a forgotten PIN or to change it.
Q: When may I register for classes?
Log in to the Current Students page with your Student ID Number and Global PIN to view your Registration Date/Time for the upcoming quarter.
Q: The class I want requires instructor permission, how can I register online?
Ask the instructor of the class for a Course Entry Code. This five-digit number will allow you to enroll in the class online.
You might also need a Course Entry Code if you have met the prerequisite for a class at another college. In this case, contact an advisor for more information.
Q: May someone else register for me?
Students must register themselves. You may register online or in person at the Registration Office with photo ID. You may also register online on campus at Registration kiosks, a computer lab or Cannell Library.
Q: What should I do if I can't attend the first day of class?
If you are unable to attend the first day of your classes due to an emergency, contact your instructor to discuss your options. If you are unable to reach your instructor, contact the class department or the Office of Instruction at 360-992-2291.
Q: Will my instructors drop me from classes if I don't attend?
If you miss one or more class sessions during the first five days of the quarter, you may be dropped from the class. However, not all instructors drop students from classes for non-attendance. If you miss any classes during the first five days of the term, you are responsible for verifying your enrollment status.
If you are dropped from a class by your instructor for non-attendance within the first five days of the quarter, you will receive a full refund of tuition/ fees, if paid.
If it your responsibility to drop yourself from any classes that you do not plan to attend. You will be held responsible for any tuition/fees paid by you or any agency (including Financial Aid) for classes you do not drop or withdraw from.
Q: May I change my schedule online after I register for classes?
Yes, you may make changes online through Web Registration under the Current Students page. You may:
- add classes online
through the second day of the quarter
- drop classes
instantly online through the fifth day of the quarter
- submit a request to drop or withdraw from classes through the last
day to withdraw for the quarter (requests are processed by Registration staff)
You may also visit the
Registration Office with photo ID to complete a Change of Registration Form to
make changes to your enrollment.
Q: What if I want to add a class but online registration is closed?
If Web Registration is closed for the quarter, you may add classes to your schedule in person at the Registration Office with photo ID.
- To add a class after the 2nd day of the quarter, you must have an instructor's signature on a Change of Registration form. (If the class is online, e-mail the instructor to ask him or her to submit an electronic Instructor Permission Form to the Registration Office instead of signing a Change of Registration Form.) Then visit the Registration Office with photo ID to register.
- To add a class after the 10th day of the quarter (8th day summer), you may have to submit a Late Registration Petition. Contact the Registration Office at email@example.com or 360-992-2183 for more information.
Q: I repeated a class, how do I update my GPA?
If you have repeated a course and earned a higher grade, submit to the Registration Office a Notification of Repeated Class Request Form to have your transcript updated.
Q: What if I cannot register online due to a disability?
Disability Support Services (DSS) will assist you with registration transactions.
Q: How do I order an official transcript?
Current students and alumni may order official transcripts from our Transcripts & Grades page.
Q: How do I know what books I need for class?
You may visit the Clark College Bookstore or order books and supplies online.
Q: How do I access the Financial Aid Portal?
You may access the Financial Aid Portal here. If you have trouble logging in, contact the Financial Aid Office at firstname.lastname@example.org or 360-992-2153.