Institution OPEDID: 003773
Gainful Employment Program Disclosure
Program Name and length
297E Business Admin.-Customer Service
Program Level:
01 Undergraduate Certificate
Credits:
29
Time to Complete:
6 months
Note: Similar programs are grouped together by Federal CIP codes for reporting purposes.
Federal CIP Code:
52.0411
CIP Title:
Customer Service Support/Call Center/Teleservice Operation

CIP Program Description:
  
A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior; principles of hardware and software systems operation; customer interaction skills; telephone and e-mailing skills; data entry; and database and Internet searching and retrieving.

Other certificates included in this CIP Code:
  • No other certificates are included in this CIP Code
Related Occupations
The occupations this program prepares students for includes the following:
Job Placement
Clark College is not required by the State of Washington or the Northwest Commission on the Colleges and Universities to calculate a placement rate for this specific program.
Cost of Program
This calculation does not include any remedial coursework you may need to take. Based on full-time enrollment (15 credits per quarter), students will complete this program in 4 quarters. Tuition and fees are calculated using 2012-13 rates. Books and supplies are estimated using the "new book" purchase price. The estimates below represent the total cost of this program.

Tuition & Fees:
$2,769
Books & Supplies:
$968
Books:
$920
Supplies:
$16
Additional Fees:
$32

Total Cost (before grants and scholarships) to complete in normal time (4 quarters): $3,737

For more program cost information visit our webiste at www.clark.edu/finaid.


Program Completion in Normal Time
Number of students completing a program in this CIP Code from 2011-2012
NA


% completing on-time in this CIP code:
NA
Debt at Program Completion
Median debt for:

CIP Code:
52.0411
CIP Title:
Customer Service Support/Call Center/Teleservice Operation

Federal loans:
  $
Private educational loans:
 $
Institution financing plan:
 $
Percent of students completing the program with any loan debt:
NA