Student FAQs

The college is continually adding to this list of answers to frequently asked questions as plans develop to adapt to the COVID-19 public health crisis. Please note that this is a rapidly changing situation, and answers may change as new information becomes available. We have included a date and time stamp of when each answer was last updated to help you track how recently information has changed. Please continue to check back for more information.

For questions not answered here, please email either covid_19_info@clark.edu or the specific department, program, faculty member, or staff member responsible for the area. A list of general department contacts is at the bottom of the Campus Status page

Topics covered here include:

 

Deadlines and time tables

When do I register for fall term? When does it begin?

Registration for fall term is now underway. Fall classes begin September 21. Current students should register via  MyClark. New Students, please go to www.clark.edu.  Last updated 8/18/20  11:08 a.m.


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Financial Questions

When will my financial aid money be available for fall term?

Starting September 18, the Financial Aid Office will begin the process of disbursing funds to students who have applied for and have been approved for financial aid - including scholarships, loans and grants.

Financial aid funds will be applied to the student’s account to pay tuition and fees and any remaining amount will be disbursed to the student through BankMobile. You will receive a notification regarding BankMobile set up once your file has been reviewed.  

Students should go to the ctcLink student homepage (MyClark) to see if they have received a financial aid award notification.

Please be aware that the financial aid process takes time. Students should continue to monitor their preferred email for communication from our office and/or for an award notification. Last updated 8/19/20 1:45 p.m.

I need help paying for living expenses, what are my resources?

Clark College has developed a list of financial resources for students and community members under the “Resources” tab of its Financial Wellness page. These include emergency grants to help with living expenses.

To see if you qualify for SNAP (and a variety of other resources including Food, Cash, Child Care, Long-Term Care, and Medicare Savings Programs) log onto WashingtonConnection.org and click "See If I Qualify."

The Penguin Pantry is providing pre-packaged boxes of groceries to students by appointment only. Visit the Penguin Pantry web page for information on how to request a box.
 
Last updated 5/11/20 7:12 a.m.

I need help paying for college, what are my resources?

Clark College has several options for you to consider in paying for school including grants and scholarships that don't have to be paid back.

Last updated 5/11/20 12:48 p.m.

I'm a student veteran. Who can help me?

Our Veterans Resource Center is a great resource for student veterans as well as students who are the immediate family members of service members. Learn more about how to contact them during remote operations in the Services section of this FAQ.

If you need emergency food or housing resources contact Clark County Veterans Assistance Center

Last updated 5/11/20 11:35 a.m.

Classes are moving online, but I can't afford wifi at home. What do I do?

To apply for a WiFi hotspot for in-home use, please email TechHub@clark.edu. Clark currently offers 100 hotspots through this program, so you may want to explore other options (see below) in case all hotspots are spoken for.

Comcast's Internet Essentials program provides new customers with two free months of Internet service if they apply by April 30, 2020. After promotion, regular rates apply. Households with outstanding debt owed to Comcast may be eligible for Internet Essentials if they apply and are approved by 5/13/20. After 5/13/20, standard eligibility rules apply.

See the Technology section of this FAQ for more information. Last updated 5/11/20 8:57 a.m.

Do I still have to pay building fees, Student Life fees, and other fees, if I'm not coming onto the college campus?

Yes. Most fees are set either by the State of Washington or were voted on by Clark College students and approved by the Associated Students of Clark College (student government), so they are not negotiable.

Additionally, the fees cover the costs of expenses that the college still needs to pay during remote operations. Building fees pay for maintaining buildings, which needs to happen whether or not students are on campus. Tech fees help pay for the infrastructure for online learning, as well as for loaner laptops and wifi options for students who do not have them at home.

Student Life fees will help support the many virtual student activities that office is organizing during remote operations, as well as for services like counseling, free legal advice, the Penguin Pantry, and child care. Last updated 5/11/20 7:08 a.m.


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Academics and Registration

What will online classes be like?

There are three types of classes you will see on the schedule for spring, summer and fall terms.

  • Online – Classes will be fully online and have no required synchronous instructional components. There will be no date or time information listed in the schedule.
  • Remote – Classes will be taught online with scheduled synchronous instruction components.  Date and time information will be included to indicate when synchronous components will occur. Remote teaching is different from an online class because an online class has no required meetings scheduled at a particular time. 
  • Hybrid – Lecture components will be fully online and lab components will have scheduled face-to-face instruction. Date, time, and campus location information will be included on the schedule.  This modality will be reserved for specific career technical programs, clinicals, and labs with hands-on requirements. 

For help with using online tools, please contact techub@clark.edu

Last updated 5/11/20 10:47 a.m.

How do I ask questions about a specific class and how it will run?

Access your current class schedule in MyClark for the most up-to-date information. For questions about your class that are not answered in MyClark, your Canvas account, or your student email, you can email the professor directly. Use our Staff and Faculty Directory to find their contact information. Last updated 5/11/20 10:03 a.m.

I keep getting emails that talk about "synchronous" classes and "asynchronous" classes. What do those two terms mean?

The terms synchronous and asynchronous describe two formats of online learning.

Synchronous  ("same time") classes operate much like a traditional face-to-face class. Students meet at an assigned time and day through an online meeting tool like Zoom, while their professor conducts classroom activities. These classes are called "synchronous" because everyone needs to gather together at the same time to attend class--they just do it remotely instead of in a physical classroom. Schoolwork--assignments, quizzes, etc.--are submitted through Canvas or another web-based tool. You can still "meet" with your professor, but those meetings will be conducted through email, Zoom, phone, or other remote communication system. If your class is listed in MyClark as having specific class times and days, it is probably synchronous.

Asynchronous  ("not the same time") classes are built inside an online learning tool like Canvas. They're called "asynchronous" because students can check into the online class at different times to complete the work--they don't all have to be present together to learn. Your professor may still offer lectures, but they'll be recorded and accessible as online videos. Or there could be no lectures, and instead a library of material to review and/or a series of activities to complete. Class discussion takes place online and students can comment on each other’s posts, similar to the way people comment on posts in many social media platforms--except, of course, that these are academic discussions so they're a bit more formal. (No memes or "textspeak," please!) Professors might hold "office hours" online, or they might set up other online ways for you to connect with them. Asynchronous classes offer more flexibility for those with challenging schedules, but you will still need to complete work by set due dates. Your class syllabus will give you more details about how the class is structured. If your class is listed in MyClark as just "ARR," with no class times or days listed, it is probably asynchronous.

For more information about online learning, visit our eLearning web areaLast updated 5/11/20 2:12 p.m.

How will internships/externships work? Are those all canceled while the college is in remote operations? If so, how does that affect my financial aid and my ability to graduate on time?

Please contact your instructor, department chair, or dean for guidance pertaining to your program of study. Each program is working within accreditation requirements, state requirements, and workforce needs. Students are encouraged to visit the Internship/Co-op webpage for additional guidance. And if you need any additional assistance please email Meleani Bates, for support in developing a plan and identifying opportunities.

Financial aid students will only be paid for the program eligible classes they are registered for. If students must wait another quarter to finish classes, they should make sure they have completed their 2020/2021 financial aid application so that they will be reviewed for financial aid eligibility for this upcoming Summer.  Last updated 5/11/20 8:47 a.m.

How do I get help registering for classes online?

While the physical campus is closed to the public, staff are available by email and zoom.  Click on our Virtual Assistance Center to talk to a person.

Last updated 5/11/20 8:43 a.m.


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Health & Safety

What is the college doing to ensure that I will be safe when I come to campus for in-person lab classes?

Clark College is working closely with state agencies and local public health officials to ensure that its practices align with current health directives. It's important to understand that these directives continue to change, as health experts learn more about COVID-19 and how it is transmitted. Because of this, our practices will change in response to new information and developments.

Currently, the college is offering in-person labs for those classes where instruction cannot be done 100 percent remotely. For those classes, students should received guidance via email from their professors. For all in person labs, the following precautions are required:

  • Each student must fill out an online health screening questionnaire before attending a lab session.
  • Each student must bring their Student ID card with them to each campus visit.
  • Each student must wear a mask that adequately covers their face and mouth while on campus. If a student does not have a mask, the college will provide one.

Depending on the program, additional safety precautions may include:

  • Limiting the number of students physically present in a lab at one time
  • Requiring the use of Personal Protective Equipment (PPE)
  • Maintaining physical distance between all inviduals in a lab setting
  • Sanitizing equipment between uses

Last updated 6/23/20 10:46 a.m.

Do I have to fill out an online health screening questionnaire before every single lab session I attend, or just once at the beginning of the term? Are there any other things I am required to do to attend a lab?

All students are required to fill out an online health questionnaire before each time they come to campus. People's health status can change and the college needs to be sure that it is still safe for you to come to campus.

All students are required to bring their Clark College Student ID card with them for each visit to campus.

All students are required to wear a face covering that adequately covers their nose and mouth while they are on campus. If you do not have a mask, the college will provide you with one.

If your program has other specific requirements for attending labs, they will be communicated to you via email by your professor. Last updated 6/23/20 10:46 a.m.

 

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Technology

I don't have access to a computer at home or access to the Internet. How will I be able to take classes online?

To apply for a laptop or WiFi hotspot for in-home use, please email TechHub@clark.edu. Clark makes available loaner lap-tops to students.

The college also has one sanitized computer lab open by appointment only. Visit the Computer Lab Appointments page to set up an appointment. 

If you have a computer but no Internet and have not yet received a hotspot, another option is to bring your computer to the Orange 2 parking lot, where the college has free wifi available to students. See next question below for additional details.

Other possible options include:

Last updated 8/18/20 11:20 a.m.

Is there wi-fi on the college campus I can use?

Students can use the wi-fi hotspot set up in the Orange 2 parking lot on the east side of the main campus near the corner of McLoughlin Blvd. and Reserve St. To comply with state orders, the buildings are closed.  Students won’t be able to use restrooms, but this gives an alternative for those who need to get online for now. Last updated 5/11/20

I'm nervous about taking classes online. How can I learn more about online learning?

Don't worry, online learning is probably going to feel more familiar to you than you realize. Visit our Introduction to eLearning page to get yourself familiar with some of the key concepts, and check out the orientation to Canvas, list of student resources, and other tools listed on that page. Last updated 5/1120 12:47 p.m.

How do I learn more about how to use Canvas?

Try visiting our Canvas Basics page for information on how to get started, video tutorials, and more. Last updated 5/11/20 6:14 a.m.

Who do I talk to if I need help with technology?

Our TechHub staff can help you log into your student accounts, troubleshoot access issues, and help you navigate MyClark. Staff are currently working remotely. You can email them at techhub@clark.edu  and someone will reach back to you as soon as possible. You can also leave a voicemail by calling 360-992-2010. Please make sure to state your name and a callback number in your voicemail. 5/11/20 6:20 a.m.



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Events and activities

Will this affect an event I was planning on attending at Clark College?

All Clark College events scheduled to take place during spring and summer terms have been canceled. When possible, events will be rescheduled for a later date. Last updated 6/8/20 8:13 a.m.

What about athletics?

Clark College athletics have been canceled through fall term. The college continues to work closely with the Northwest Athletic Conference to see if athletic competition can resume in winter, and possibly shift some events scheduled for fall term into winter term. Visit the Clark Penguins website for more information. Last updated 8/18/20 11:20 a.m.

Can clubs continue to meet?

Clubs can continue virtual activities, but there are no in-person campus events during the 2020 spring and summer terms. For suggestions of free options to create online group meetings, please contact studentlife@clark.edu Last updated 4/15/20 10:47 a.m.

 

 


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Services

I need help enrolling for fall term.  How do I do that if college offices are mostly closed?

While the physical campus is closed to the public, staff are available by email and zoom.  Click on our  Virtual Assistance Center to talk to a person. If you prefer, a  list of department contact information is at the bottom of the Campus Contacts pageLast updated 5/11/20 4:05 p.m.

Is Advising available? If so, how?

While the physical campus is closed to the public, staff are available by email and Zoom.  Click on our  Virtual Assistance Center to talk to a person. If you prefer, a  list of department contact information is at the bottom of the  Campus Contacts page.

Is the Bookstore open?

The Bookstore is open online for appointments only.

Information about alternative rental return methods, as well as Bookstore services during the closure period, are available on its website.

Last updated 07/01/20 12:52 p.m.

Is Career Services still open?

Career Services staff continue to serve students remotely through phone, email, and Zoom conferencing.  Visit our Career Services website for recently updated information about financial resources, rapid hiring opportunities, working remotely off campus, your student job,  virtual Student Success Workshop, and our service options. Last updated 3/25/20 1:32 p.m.

Is Child & Family Studies still offering child care on campus?

For current information on openings and available spaces, please contact Tracy Eyler at Child and Family Studies at teyler@clark.edu or call 360-992-2393.

Due to reduced classroom sizes of 8 children per classroom, CFS has limited availability. 

Last updated 5/11/20 8:45 a.m.

Are the computer labs open?

The college is keeping one sanitized computer lab open by appointment only. Visit this page to schedule an appointment. For more information about options for students without home computers, read the Technology section of this FAQ. Last updated 5/11/20 6:50 a.m.

Is GED testing available?

Yes, the testing center is offering GED tests at the Columbia Tech Center location at 18700 SE Mill Plain Blvd in east Vancouver. For more information go to: ecd.clark.edu/about/testing/index.php. You will be given a link to register online. Testing center hours are Monday-Thursday 9:00 a.m. - 3:00 p.m. 

Is the Counseling and Health Center open? 

The Counseling and Health Center office is scheduling remote appointments for counseling and medical care. Please email chc@clark.edu, or call or text 360-450-3906.

You can visit during Virtual Front Desk Hours. This is a drop-in service from noon- 2:00 p.m. Monday-Friday for students who need questions in real-time, who want to practice using Zoom, or just miss a smiling face.

https://zoom.us/j/91811905226?pwd=RVpySU8vbnZVcVcrMFN6TWhqcmNWZz09 

If you or someone you know is experiencing a mental health emergency, please call:

  • Clark County Crisis Line: 1-800-626-8137
  • National Suicide Prevention Lifeline: 1-800-273-TALK (8255) | TTY: 1-800-799-4889
  • Text: HOME to 741741
  • Nacional de Prevención del Suicidio: 1-888-628-9454

Last updated 07/01/20 10:03 a.m.

How do I access Disability Support Services?

Click on our  Virtual Assistance Center to talk to a person. Students can still log into their  myDSS account online  to request accommodation letters.  Students can email for support at dss@clark.edu.

Last updated 5/11/20 3:38 p.m.

Is the Fitness Center open? What about the gym?

O'Connell Sports Complex is closed while the college remains in remote operations. This includes the gym, locker rooms, training room, and Thompson Fitness Center. Last updated 5/11/20 2:42 p.m.

Are Clark College Libraries open?

Although our physical libraries are closed, many library services are still available.  

Access books and other physical resources you’ve requested through our safe pickup appointment system or by mail. To schedule a pickup appointment or arrange for mail delivery, please email ccl@clark.edu. Return books, CDs, and DVDs to any of the Libraries’ bookdrops. Please do not attempt to return laptops to the bookdrops. Contact staff to set up a return appointment.

Our online library is always open. Access newspapers, journals, ebooks, streaming videos, and more.

For research help, Ask a Librarian. You can use our 24/7 Chatemail, or call to leave a voicemail at 360-992-2375.

More information is available at  Clark College Libraries Current Updates. Please don’t hesitate to contact us at ccl@clark.edu or call 360-992-2151.

Last updated 9/8/20 2:36 p.m.

Is the Penguin Pantry open?

The Penguin Pantry resumed service in May, but things are operating differently. Instead of visiting the Pantry to select items, students can fill out a form to request a pre-packaged grocery box available for pick-up on a set date. More information is available on the Penguin Pantry web pageLast updated 5/1/20 9:18 a.m.

How can I request an official transcript?

Transcript requests are still being processed. You may order a copy of your official transcript online. Last updated 5/11/20 6:31 a.m.

 Are the tutoring centers open? 

Tutoring Services is providing online tutoring via its eTutoring platform.

  1. Live Tutoring sessions – a synchronous tutoring session via Zoom. Students meet with the tutor on a first-come, first-served basis. After logging in, students can view tutor schedules by subject area.
  2. eQuestions – an asynchronous option where students can post a question and a tutor will respond, generally within 24-48 hours. This works best for quick questions that don’t require an extended conversation.
  3. Online Writing Lab – an asynchronous option where students can upload a draft of their paper, along with specific questions and concerns. A tutor will provide written feedback (a summary letter and comments embedded in the draft), usually within a day or two. Links to relevant resources are also provided.

All Canvas shells have a link to the eTutoring web page. Students who have trouble logging in can email jltaylor@clark.edu. Last updated 8/18/20 1:16 p.m.

Is the Veterans Resource Center open?

The Veterans Resource Center is currently operating remotely. Students should communicate with VRC staff via email or phone:

  • Email us your questions at veterans@clark.edu.
  • Call us at 360.992.2073 during our hours of operation. M-TH, 8am-5pm; Friday-closed.
  • By appointment only if it is necessary for you to come on campus.

Submitting documents is possible by these methods:

  • Drop-off at the drop-box in Front of  Veterans Resource Center, Penguin Union Building
  • Mail: 1933 Fort Vancouver Way, Vancouver, WA 98663 (Attn: Veterans Resource Center)
  • Fax: 360-992-2896

If you have any additional questions please contact us at veterans@clark.edu.

Due to the increased volume of inquiries as we move toward alternative methods of service, please know that we will do our best to respond within 2-3 business days to your email.

Last updated 3/31/20 2:31 p.m.


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Running Start

I'm a Running Start student. Should I enroll in and attend Clark College classes, even if my school district isn't holding classes yet?

Yes. Running Start students are considered Clark College students and should attend classes just as any other student would. You will continue to earn college credit. If you need help finding online classes that meet the distribution requirements for your high school, please contact Advising at  advising@clark.edu .  Click on our Virtual Assistance Center to talk to a person. 

Last updated 5/11/20 8:15 a.m.

 

Page last updated on August 18, 2020 at 11:31 a.m.