Student FAQs

The college is continually adding to this list of answers to frequently asked questions as plans develop to adapt to the COVID-19 public health crisis. Please note that this is a rapidly changing situation, and answers may change as new information becomes available. We have included a date and time stamp of when each answer was last updated to help you track how recently information has changed. Please continue to check back for more information.

For questions not answered here, please email either covid_19_info@clark.edu or the specific department, program, faculty member, or staff member responsible for the area. A list of general department contacts is at the bottom of the Campus Status page

Deadlines and time tables

Will I still be able to complete winter term? Will I get grades on time?

Yes, all faculty have been instructed to ensure that students have the opportunity to complete their winter classes, either by taking finals online, attending an in-person final that uses social distancing, concluding classes early, or an alternative option. There has been a slight delay to posting grades; we hope to have them posted by 4:00 p.m. on March 26. You can check your grades online through MyClarkLast updated 3/26/20 6:10 a.m.

What about spring term?

The beginning of spring term will be delayed two weeks, with classes starting on April 20. This will also provide instructors additional time to develop remote and eLearning options. For more information about how classes will run in spring, see the Academics section of this FAQ. 

Refund and withdrawal deadlines will be adjusted to align with state and college policy. The college will provide more updates as they become available. Last updated 3/17/20 6:39 a.m.

When will spring tuition be due?

Spring term tuition payment deadlines have been adjusted due to the late start of the term.  Spring tuition is now due April 27, 2020Last updated 3/25/20  2:05 p.m.

 Will the deadline for cap and gown order forms for Commencement be changed?

The Bookstore has updated their website with a list of Commencement-related dates. The current cap and gown order form deadline is now May 1 and you can now submit order forms online. Last updated 3/24/20 10:10 a.m.

Will the deadline for Foundation scholarships be changed?

Due to the current situation and changes in the spring quarter schedule the Clark College Foundation scholarship deadline has been extended to Thursday, April 30Last updated 3/18/20 6:22 a.m.

Will the application date for the nursing program change?

The nursing program application date will continue to be April 1. Students can submit through the following methods: mail completed applications with check or money order to Enrollment Services, email the form to admissions@clark.edu (with payment made to Cashier’s Office via phone at 360-992-2177), or drop off the form and check in person to the Student Affairs dropbox located on the north side of Gaiser Hall (nearest parking is Green Lot north of Gaiser Hall)Last updated 3/25/20 1:53 p.m.



Financial Questions

Do I still need to pay spring term tuition on time?

Spring term tuition payment deadlines have been adjusted due to the late start of the term. Tuition is now due April 27. Last updated 3/26/20 2:33 p.m.

When will I receive my financial aid for spring term?

Spring term financial aid will begin being disbursed on April 10. Some students' aid may take one or two extra business days to process due to circumstances that require manual adjusting of the award. Last updated 3/25/20 2:09 p.m.

I'm a student veteran. How will this affect my benefits?

Our Veterans Resource Center is in communication with the VA’s Washington State Certifying Office  to arrive at the best possible solutions for student veterans. The Vancouver chapter of Student Veterans of America (SVA) is also contacting legislative representatives to request that this public health crisis not have a negative impact on student veterans. As a result of this outreach, a work group has formed and is looking at what can be done and how benefits will be affected.

The college expects to receive guidance from this work group by Thursday, March 19. 

If you need emergency food or housing resources contact Clark County Veterans Assistance Center

Last updated 3/16/20 4:45 p.m.

Classes are moving online, but I can't afford wifi at home. What do I do?

The college is reviewing options for students and will share information as it becomes available. Comcast's Internet Essentials program may be one option. 

The college has also opened up a computer lab for students in Scarpelli Hall room 135. It is open throughout spring break Monday through Friday from 8:00 a.m. to 5:00 p.m. and weekends by appointment only. Call 360-992-2431 or email labman@clark.edu to set up an appointment.

 Last updated 3/23/20 1:48 p.m.

I’m worried about financial resources. How do I find out what public resources might be available to help me right now?

Clark College has developed a list of financial resources for students and community members under the “Resources” tab of its Financial Wellness page. We will add to this list as more information becomes available.
 
To see if you qualify for SNAP (and a variety of other resources including Food, Cash, Child Care, Long-Term Care, and Medicare Savings Programs) log onto WashingtonConnection.org and click "See If I Qualify." Last updated 3/18/20 6:27 a.m.



Academics

Will spring term start as scheduled?

The beginning of spring term will be delayed two weeks, with classes starting on April 20. This will also provide instructors additional time to develop remote and eLearning options. Between now and then, college staff will be available to enroll, advise, support, and answer students’ questions leading up to spring quarter. The college will be providing more details as plans are developed. Last updated 3/16/20 4:45 p.m.

How will classes transition to online instruction and what is the new academic schedule? 

Class modalities are being updated to online and remote teaching. Some sections may be combined due to format change. Access your current class schedule in MyClark for the most up-to-date information. Last updated 3/17/20 6:52 a.m.

Do I need to drop all my spring classes and enroll just in eLearning classes?

No. Part of what the college is doing during the two weeks before April 20 is determining how to move all classroom instruction into modalities that conform to guidelines on social distancing. This process will happen in our system and you will be notified. You do not need to drop or modify your existing classes, this will be done for you. Changes to the class mode will be noted in Canvas. last updated 3/18/20 6:38 a.m.



Events and Activities

Will this affect an event I was planning on attending at Clark College?

 

All Clark College events scheduled to take place before April 30 have been canceled. This includes Sakura, Celebracion de mi Gente, and the Automotive Technology Open House. When possible, events will be rescheduled for a later date. Last updated 3/16/20 4:45 p.m.

What about athletics?

Effective Tuesday, March 17th the Northwest Athletic Conference has cancelled all spring sport competition and championships for the 2020 season.  This impacts our baseball, softball, men’s & women’s track and field teams.  All team practices are currently cancelled through Friday, April 24.  The college is currently working to determine how this will affect student athletes and what we can do to minimize those effects.

 Last updated 3/18/20 10:45 a.m.

Can clubs continue to meet?  

Clubs can continue virtual activities, but there are no in-person campus events. For suggestions of free options to create online group meetings, please contact studentlife@clark.edu. Last updated 3/17/20 3:47 p.m.



Services

I need help enrolling for spring. How do I do that if college offices are mostly closed?

College staff will remain available to enroll, advise, support, and answer students’ questions leading up to spring quarter. The college will be providing more details as plans are developed. The best way to contact the school right now is by email. Some departments have their main phone lines staffed. A list of department contact information is at the bottom of the Campus Status pageLast updated 3/20/20 4:05 p.m.

Is Advising available? If so, how?

Advising Services will conduct phone and email academic advising through April 20. Send your inquiries to advising@clark.edu and please include your full name, phone number, and Student ID. For new students starting in the Spring term, include “New Student” in the subject line of the email. Last updated 3/17/20 7:03 a.m.

Is the Bookstore open?

The Bookstore will be CLOSED to foot traffic starting Tues, March 17, until the college resumes campus activity

Students can order spring textbooks and materials via clarkbookstore.com. Orders are processed daily, and will be filled in the order received. Free shipping is available for all orders submitted by April 12, 2020.

Information about alternative rental return methods, as well as Bookstore services during the closure period, are available on its website.

Last updated 3/23/20 12:52 p.m.

Is Career Services still open?

Career Services staff continue to serve students remotely through phone, email, and Zoom conferencing. Visit our Career Services website for recently updated information about financial resources, rapid hiring opportunities, working remotely off campus, your student job, virtual Student Success Workshops,  and our service options. Last updated 3/25/20 1:32 p.m.

How do I access Disability Support Services?

Students can still log into their myDSS account online to request accommodation letters: www.clark.edu/dss .  Students can email for support at dss@clark.edu.  We will be accepting virtual appointments. Last updated 3/17/20 3:38 p.m.

Is the Counseling and Health Center open? How do I keep or make an appointment with a counselor?

Although the Counseling and Health Center office is closed, there are still some limited services available for students.  Please email chc@clark.edu with any questions. Staff can provide resource referrals, and may be able to set up a short phone consultation with a counselor.  There are plenty of resources and links posted on the CHC's website as well.

If you or someone you know is experiencing a mental health emergency, please call:

  • Clark County Crisis Line: 1-800-626-8137
  • National Suicide Prevention Lifeline: 1-800-273-TALK (8255) | TTY: 1-800-799-4889
  • Text: HOME to 741741
  • Nacional de Prevención del Suicidio: 1-888-628-9454

Last updated 3/17/20 10:03 a.m.

Are Clark College Libraries open?

Clark College Libraries will be closed from Tuesday, March 17 through Sunday, April 26. Currently, the Libraries are scheduled to reopen on Monday, April 27.  The library is available for questions at 360-992-2151 or by email at ccl@clark.edu.

All items currently checked out will have their due dates extended to May 1 and no late fines will accrue during the closure. However, you may still return books, CDs, and DVDs to any of the Libraries’ bookdrops. Please do not attempt to return laptops or calculators to the bookdrops. Keep them until they can be returned in-person once the Libraries reopen. Any patrons who do not return their items by their new due date will be required to pay a replacement fee. The Libraries will send out a follow-up email when they are preparing to check out quarter-loan laptops and calculators for Spring 2020. More information is available at the Libraries' blog.

Last updated 3/18/20 11:37 a.m.

How can I request an official transcript?     

Transcript requests are still being processed. You may order a copy of your official transcript online. Last updated 3/18/20 6:31 a.m. 

Is the Veterans Resource Center open?

As of March 16,  the Veterans Resource Center is closed for student use. If you need to work with a certifying official please call 360-992-2073 to make an appointment for a phone consult.

If you currently have books from the lending library please call 360-992-2073 to make arrangements to turn them in, check out dates have been extended an additional during this time.

The Veterans Library is also looking at alternatives to paper books with the new online class delivery, more to come on this.

Last updated 3/16/20 4:45 p.m.



Page last updated on March 26, 2020 at 2:38 p.m.