Computing Resources - Frequently Asked Questions

• Who is allowed to use the computer facilities at Clark College?
• What services am I entitled to?
• Which labs may I use?
• What must I do to gain access to the labs?
• Where are the open computer labs located on campus and what computer hardware is available?
• What operating system and application software is installed in the open computer labs?
• What are the hours of operation for the computer labs?
• How can I obtain help from the Student Run Help Desk?
• How do I create a student email account?

Who is allowed to use the computer facilities at Clark College?

• You must be a student at Clark College taking a class(es) of one or more credits. Zero credit Community Education classes are not eligible).
• You must read and agree to abide by the Clark College Student Computer Resources Policy.

What services am I entitled to?

• The ability to use computing facilities at Clark College.
• The ability to print documents (within reason). Printing multiple copies of documents, or printing 35 pages of web text to obtain one page of desired text are examples of printing activities that are not reasonable. If in doubt, ask the Lab Assistant for help with printing issues.

Which labs may I use?

You may use any open computer lab facility during the posted hours of operation. In addition, you may have access to dedicated instructional labs used by classes in which you are enrolled. Some departments maintain limited open hours in dedicated labs where specialized software is installed to meet the requirements of an instructional program.

What must I do to gain access to the labs?

If you wish to use an open computer lab facility you must enter your Username and password.

If you are enrolled in a class that is scheduled in a dedicated computer classroom, you simply need to report to the assigned computer classroom.

Where are the open computer labs located on campus and what computer hardware is available?

There are four open computer labs available each featuring Macintosh computers and Dell computers using the Windows XP platform:

• Bauer Hall Room 105
• Cannell Library 203 (second floor)
• Scarpelli Hall Room 135 (second floor)
• Scarpelli Hall Room 023

What operating system and application software is installed in the open computer labs?

What are the hours of operation for the computer labs?

The hours of operations for open computer labs are posted at the lab entrance.

How can I obtain help from the Student Run Help Desk?

1. The student Lab Assistants working in the computer labs can help you with a variety of routine tasks such as logging on to the computer, launching application programs, printing and aborting print jobs, saving data, and closing applications. However, the Lab Assistants are not instructors and may not be thoroughly versed in the application software.

You can also e-mail labman@clark.edu with any questions, comments, or concerns you may have.

2. A student-run help desk is located in AA4 Room 204. The hours of operation vary each quarter. They are posted on AA4 204's exterior door. Students staffing the help desk can assist you with a variety of issues related to computer hardware and software beginning the second week of each quarter. They can be reached by telephone at (360) 992-2562 or by sending an e-mail to helpdesk@clark.edu.

How do I create a student email account?

1. Visit the Cannell Library Open Lab to obtain an email account. You will need the following information to apply for an email account: Full Name: Student ID: Phone Number: Personal Email for contact.

You will be contacted either by email or phone with your email address and password within 48 working hours.