Advising FAQs

1. What do I need to bring to an advising appointment?
Come prepared to advising sessions with educational plans (if created), all unofficial transcripts, any previous advising documents, and questions. Select course options from the class schedule and bring this list when you meet with an advisor. If you are planning to take courses in English or Math but have never taken college courses in these subjects, complete placement testing prior to meeting with an advisor. Be aware of required prerequisites and courses needing departmental approval. Understand your program requirements by researching the online college catalog and/or advising worksheets. You are encouraged to bring this information to your advising session and ask questions if you are unsure about anything that is communicated to you.
2. What is my Global PIN?
PIN = Personal Identification Number. In combination with your SID, your Global PIN allows you to access your student records online and to register for classes.

 

New students' Global PINs will be set to their six-digit dates of birth (MMDDYY). Upon logging in to the Current Students page for the first time, they will be asked to change their Global PINs to a number other than their dates of birth (the new PIN may not begin with a zero).


3. What is an Advising Requirement hold?
To ensure that you are progressing successfully in your chosen degree or certificate, you will be required to come in and see an advisor prior to registration when you have achieved the following:
  • New Students to Clark College
  • 24 - 30 cumulative credits at Clark College
  • 70 -76 cumulative credits at Clark College
  • 94-100 cumulative credits at Clark College
  • 124 - 130 cumulative credits at Clark College
  • 180 cumulative credits at Clark College (each quarter until degree or certificate completion)
You will be notified via email a few weeks prior to registration if you need to meet with an advisor. You can also check your cumulative credits by visiting the Current Students tab. After you have met with an advisor, the advising requirement will be removed and you will be able to register.
4. Do I have a specific advisor or can I see anyone?
The Advising Department at Clark College has three divisions:
  • College Preparation & Transfer
  • Professional/Technical
  • Health Occupations & Education
Each division is staffed by advisors trained in their program areas. When you visit the Advising Department, you may request to meet with a specialist advisor in your area. Specialist advisors can:
  • Answer more detailed questions on degree completion, preliminary requirements, application processes for transfer programs, or competitive entry programs
  • Help you complete your education plan
  • Provide unofficial transcript evaluations
  • Calculate points for competitive entry programs
  • Complete advisor portions of Financial Aid paperwork like degree audits for appeals and Second Year Loan Forms.

5. How do I contact the Advising Department?
The general phone number for the advising department is (360) 992-2345. The front desk can direct you to the appropriate person when you call that number. You may also contact advisors by e-mail. To email your advising question, please send an e-mail to the appropriate division: Please allow 2 - 3 business days for a response.
6. Can I make an appointment to see an advisor in the Advising Department?
Yes, appointments are available for students every Tuesday and Wednesday starting at 7:30am until 5:30pm. To make an appointment, please visit our Advising Office or call (360) 992 - 2345.

If you have scheduled an appointment with an advisor and cannot make it, please contact us to cancel the appointment so we can open that available time to another student. Students who miss two appointments without prior notice will not be permitted to schedule another appointment and must utilize walk-in services.

Every Monday, Thursday, and Friday, during fall, winter, and spring quarters, the Advising Office will be open on a walk-in basis (Mondays and Thursdays 7:30am - 6:00pm and Fridays 10:00am - 4:30pm). Summer quarter hours will be posted on the Advising homepage two weeks prior to first day of summer quarter classes: www.clark.edu/advising
7. What happens if I fail a course?
You should be aware of the consequences of failing grades. Failing grades may impact your GPA and academic standing as well as jeopardize funding sources. If you fail a course, please see an advisor and/or a Financial Aid staff member to determine the repercussions of the grade you received.

Please review the Clark College Academic Standards Policy to understand how grades affect your academic standing.
8. How do I access my transcripts?
You are able to access your unofficial Clark College transcripts through the Current Students tab on the Clark College website. You must have your Global PIN number to access transcripts. To obtain an official transcript, students should submit a signed Transcript Request form or mail a letter requesting the transcript to the Registration Office. Call (360) 992-2287 for information about requesting an official transcript. To access transcripts from another school that have not been sent to Clark College, you must contact the school that you previously attended.
9. I want to transfer to a four year university, but don't know where to start. What should I do?
To begin the transfer process, research four-year institutions to identify programs you are interested in and admission requirements. University websites and catalogs typically contain all the information you need to get started. After identifying several options, it is a good idea to sit down with a transfer advising specialist and develop an educational plan that includes all transfer steps.

As students prepare to transfer to another school, they must consider timelines and coordinate their time at Clark with when they plan to transfer. The Transfer Timeline provides information about what should be happening at different points in your academic career.
10. What is the different between financial aid suspension and academic dismissal?
Financial aid suspension refers to your financial aid funding and ability to pay for classes. If you are suspended from financial aid you must speak to the Financial Aid Office to find out what you need to do to reinstate your financial aid.

Academic dismissal refers to the Clark College Academic Standards Policy and is related to your ability to register for courses. Students who are placed on academic dismissal must go through a special process to be able to register for courses.
11. How do I register for my classes?
Students typically register for classes online through Schedule Planner or web registration. You can find both these tools in the Current Students tab. You can also register in-person with the Registration Office; however, online registration is very convenient. We have online tutorials you can view that walk you through the steps on how to use Schedule Planner and web registration.
12. How do I get an override code for a class that I would like to take?
You can only receive an override code if you have successfully completed the prerequisite(s) for the course you are interested in taking. Advisors can provide an override code for students who can show they have completed the prerequisite(s) from another school. In order to obtain an override code, you must submit official or unofficial transcripts showing the courses that fulfill the prerequisite requirements for the desired course.
13. Where can I find a list of classes and course descriptions?
The quarterly class schedule has information about all of the courses that are offered during a particular quarter, including course descriptions. Our college catalog provides a full list of course offerings, including descriptions and information about which quarters a course will be offered.
14. Where can I find my degree or certificate requirements?
You can find degree or certificate requirements in the Clark College catalog. Degree/certificate requirements are also listed on advising worksheets.
15. How do I know if a course has prerequisites?
The course description, available in the schedule of classes and also in the college catalog, lists any prerequisites that are required to get into a particular course. When you are utilizing Schedule Planner, you can also check the box that states, "Check for prerequisites" to determine if you have met the prerequisite. The notes section will indicate eligibility for the course.
16. Can I drop off a request for a degree audit or education plan?
Unfortunately we are not able to allow students to drop off requests for degree audits or educational plans. We want the opportunity to meet with students to explain these documents and answer any questions. There are several ways that you can connect with an advisor to get your questions answered:
  • Make an appointment with an advisor on Tuesdays or Wednesday between 7:30am and 6:00pm by visiting the Advising Office or calling (360) 992 - 2345
  • Meet with an advisor on a walk-in basis Mondays and Thursdays 7:30am - 6:00pm or Fridays 10:00am - 4:30pm
  • Email an advisor by contacting the appropriate division

17. What happens if I drop a course?
Dropping a course may impact funding for students who are receiving financial aid. The impact will differ based on several factors including the timing and your past academic record. You should meet with someone in the Financial Aid Office to determine the exact impact that failing a course will having on your funding.

Withdrawing from a course can also impact your overall academic plans. An advisor can explain how it will impact your long-term plans.
18. How do I know if my course(s) will transfer?
Completing the Associate of Arts Direct Transfer Agreement (AA - DTA) ensures that all 90 college-level credits will transfer to many four-year colleges and universities in Washington State and in Oregon. This degree will transfer as a "package" of credits for certain degrees, meaning that general education requirements will be considered satisfied through successful completion of the AA - DTA. If students transfer with the AA - DTA, they will generally be admitted to junior standing; however, in order to be accepted into some specific majors, students may still need meet to admission/program requirements (ex: prerequisite courses, portfolio review, interviews, tests). To learn more about the AA - DTA and other transferrable degrees, please visit our degree worksheets website.

If you are attempting to take courses to fulfill particular requirements for a transfer school, you can sometimes access a course equivalency database often found on university websites. You can also contact the Admissions Office at the transfer school to determine equivalency. Clark advisors can also provide direction and advice in terms of determining course transferability. You should keep in mind that the receiving institution has the final say when determining equivalency of coursework.
19. How do I find open classes?
You can search for open classes in several ways. The most current and accurate tool is Schedule Planner (available from the Current Students tab). When searching for classes through Schedule Planner, only open classes are shown. It may take some persistence, but Schedule Planner will show you when classes are closed, or if they are open, how many seats are remaining.

You can also use the online schedule of classes. When looking through the online schedule of classes, you can click on the four-digit item number, and class information is displayed that includes the "Class Status" - CLOSED or OPEN (and if open, how many seats are available). We have online tutorials you can view that walk you through the steps on how to use Schedule Planner and web registration.

As registration begins and the start of the new quarter approaches, the Advising Center prints "Open Class Lists" and places them in binders available at the Advising Center front desk. The binders must remain in the Advising Center, but students are welcome to come view them.
20. What do I do if a class I am interested in taking is full?
Students at Clark College are able to register at different times based on their status. Continuing students register before new, former/returning, and transfer students. Also, students with more credits register before those with fewer credits. Students are able to determine their own registration access date/time by visiting the Current Students tab. Often classes will fill and students have the option of adding themselves to the wait list or seeking instructor permission once classes start.

If it is prior to the first day of classes, be persistent and try to register for the classes you want or need. Depending on how early in the registration cycle it is, you can try to add your name to the waitlist for classes (see below to learn more about wait lists). Continue to check - and try to register for the classes that you want several times each day leading up to the start of the quarter. You can use Schedule Planner and Web Registration through the second day of classes.

If classes have started for the quarter, you can try several strategies. You can register online (or in person) for any open seats through the second day of the quarter, even if the class has met. If a class you want is still full on the first day, you can try attending the first class (or first few days of class) to try to receive instructor permission to add the class by receiving his or her signature on the appropriate registration form.

Beginning on the third day of the quarter, instructor permission is required to add any class (except late-starting classes, which are those that begin after the first week of the quarter). You will not be able to add any classes through online registration.

It is important to have alternative class choices each quarter, and to be prepared with several schedule options when you register. If you have multiple options planned, you will have the most success in registering for an appropriate schedule for your academic goals.
21. How does the waitlist process work?
Some classes have waiting lists available after the class fills up. If a class is full, and you try to register for it, you may be given the option to add yourself to the waitlist. First, you must confirm that you want to add yourself to the waitlist. Then, it is your responsibility to monitor your status on the waitlist by logging into the Current Students tab, and selecting "Waitlist Inquiry." From the Waitlist Inquiry link, you will be able to see if your position on the list has changed, if you are enrolled in the class, or you can remove yourself from the waitlist.

The waitlist process ends on the Wednesday prior to the first day of class for the quarter. If you have not been enrolled into the class from the waitlist by that time, you will need to find alternative classes, or continue to try to register for the class. If a seat becomes available prior to the start of the quarter, you can register for it online through the second day of the quarter. If the class remains full, you can attend the first day of class to try to receive instructor permission (by signature) on the Change of Registration Form.

Some instructors may choose to capture the names of students on waitlists for their classes, and honor that waitlist when providing permission during the first week of the quarter. However, this is not a guarantee; use of the waitlist after it ends is completely at the instructor's discretion.

We have an online tutorial available that walks through the waitlist process.
22. How can I change my schedule?
If you would like to change your classes after the quarter begins you have several options. Students are able to continue to add courses online through the second day of the quarter if seats are available. Students can drop classes online through the fifth day of the quarter.

If it is the third day of the quarter or later, you can only add classes in-person and with permission from the instructor. If you would like to change sections of a class, you must communicate with the instructor of the section you would like to switch to in order to receive permission. Then you must complete a Change of Registration Form, including the class information of the section you want to add, receiving the signature of the instructor for the class you are adding, and including the information of the section you are dropping (no signature required). You must turn your completed form into the Registration office in Gaiser Hall.

Classes that you drop from your schedule after the 10th day of the quarter will appear on your transcript as a "W." A "W" does not affect your GPA. If you do not wish to have a "W" on your transcript, you must drop your class prior to the 10th day of the quarter.

Dropping classes from your schedule after the refund deadlines may result in you paying for classes you do not want to attend. Students who have medical circumstances that require them to withdraw from classes after the deadlines or who are called to active military duty may petition for a refund at the Registration Office.

Students should be aware of Important Dates & Deadlines associated with registration procedures, such as the implications for withdrawing from a class at different points in the quarter.
23. What happens if I miss class during the first week of the quarter?
If you fail to attend one or more class sessions during the first five days of the quarter, you may be dropped from the class. However, not all instructors drop students from classes when students don't attend. If you miss any classes during the first five days, you are responsible for verifying your enrollment status. It is your responsibility to drop yourself from any class that you do not plan on attending. You will be held responsible for any tuition that was paid by you or any agency (including Financial Aid) for classes you do not withdraw from. If  you are dropped by your instructor from a class you do not attend within the first five days of the quarter for non-attendance, you will receive a full refund of tuition and fees if due.

If you are not able to attend your classes on the first day due to an emergency, you should contact your instructor to discuss your options. If you are unable to reach your instructor, you should contact the Instructional Unit or the Office of Instruction. The phone number for the Office of Instruction is 360-992-2291.
24. How do I apply for graduation?
Students must submit an application for program completion in order to receive their degree or certificate at Clark College. Degrees and Certificates are not automatically awarded. Degree application must be made no later than the tenth day of the quarter of expected degree completion. Students must complete the Program Completion Form and return it to the Credential Evaluations office in Gaiser Hall.