Business Technology
The office professional is indispensable in every business, industry, and agency in the United States. Career advancement is readily available for the individual who develops a high degree of skill in technology, management, communication, and human relations.

Students must complete all specifically listed courses and Major Area Requirements with a minimum grade of "C" or better in order to successfully complete the program and earn the award.

Refer to the Degree & Certificate Requirements Section of the Clark College Catalog to identify the courses needed to satisfy the General Education Requirements.
Business Technology-Administrative Assistant (AAS)
Today, administrative assistants are a part of the management team. They perform and coordinate office activities and ensure that information gets disseminated in a timely fashion to staff and clients. Management and other support staff rely on them to keep administrative operations under control. The administrative assistant is an entry-level professional administrator in many organizations.

Administrative assistants must be proficient in keyboarding and communication skills (verbal and written) and possess good interpersonal communication skills. Continuing technological changes also require them to be adaptable and versatile. Training should include a thorough knowledge of computer applications.

Nationally, this occupation is expected to grow more than the average for all occupations, while an average growth is anticipated in the state of Washington through the next decade.
General Education Requirements
Communication Skills (6 credits required)
ENGL&101
ENGLISH COMPOSITION I
5 cr.
ENGL 212
BUSINESS COMMUNICATIONS
3 cr.
or BUS 211
BUSINESS COMMUNICATIONS
3 cr.
Health & Physical Education (3 credits required)
 
Computational Skills (3 credits required)
 
MATHB065
FUNDAMENTALS OF BUSINESS MATHEMATICS
5 cr.
Human Relations (3 credits required)
CMST&210
INTERPERSONAL COMMUNICATION
5 cr.
or CMST&230
SMALL GROUP COMMUNICATION
5 cr.
Humanities (3 credits required) **
 
Social Sciences (3 credits required) **
 
Natural Sciences (3 credits required)
 
Major Area Requirements
BTEC 010
SPEED AND ACCURACY BUILDING (must take for 3 credits)
1-3 cr.
BTEC 101
BEGINNING KEYBOARDING (must take for 3 credits) *
1-3 cr.
or BTEC 190
REFRESHER KEYBOARDING (must take for 3 credits) *
1-3 cr.
BTEC 102
DOCUMENT FORMATTING (must take for 3 credits)
1-3 cr.
BTEC 107
BUSINESS ENGLISH
5 cr.
BTEC 122
WORD FOR BUSINESS
5 cr.
BTEC 131
FILING AND RECORDS MANAGEMENT
3 cr.
BTEC 135
10-KEY CALCULATOR
1 cr.
BTEC 140
BUSINESS TECHNOLOGY SEMINAR
2 cr.
or BTEC 141
BUSINESS TECHNOLOGY SEMINAR
2 cr.
or BTEC 143
BUSINESS TECHNOLOGY SEMINAR
2 cr.
or BTEC 145
BUSINESS TECHNOLOGY SEMINAR
2 cr.
and BTEC 199
COOPERATIVE WORK EXPERIENCE ****
1-3 cr.
or BTEC 147
PROFESSIONAL SELF-DEVELOPMENT ***
2 cr.
BTEC 140
BUSINESS TECHNOLOGY SEMINAR
2 cr.
or BTEC 141
BUSINESS TECHNOLOGY SEMINAR
2 cr.
or BTEC 143
BUSINESS TECHNOLOGY SEMINAR
2 cr.
or BTEC 145
BUSINESS TECHNOLOGY SEMINAR
2 cr.
and BTEC 199
COOPERATIVE WORK EXPERIENCE
1-3 cr.
BTEC 140
BUSINESS TECHNOLOGY SEMINAR
2 cr.
or BTEC 141
BUSINESS TECHNOLOGY SEMINAR
2 cr.
or BTEC 143
BUSINESS TECHNOLOGY SEMINAR
2 cr.
or BTEC 145
BUSINESS TECHNOLOGY SEMINAR
2 cr.
and BTEC 199
COOPERATIVE WORK EXPERIENCE ****
1-3 cr.
BTEC 155
INTRODUCTION TO OFFICE PUBLISHING TOOLS
3 cr.
BTEC 165
POWERPOINT PRESENTATION
3 cr.
BTEC 169
INTRODUCTION TO EXCEL
3 cr.
BTEC 170
EXCEL FOR BUSINESS
3 cr.
BTEC 175
ACCESS FOR BUSINESS
3 cr.
BTEC 211
ADMINISTRATIVE PROCEDURES
5 cr.
BTEC 212
E-COMMERCE: INTRO TO BUSINESS ON THE WEB
3 cr.
BUS& 101
INTRODUCTION TO BUSINESS
5 cr.
CTEC 102
INTRODUCTION TO WINDOWS
3 cr.
Total Required Credits: 90 minimum
* Register for BTEC 100.
** CMST courses may not count for more than two distribution areas of general education requirements. CMST& 210 can count for Humanities or Social Sciences; CMST& 230 can count for Humanities.
*** BTEC 147 may be substituted for your first term of Seminar.
**** Minimum of 6 credits must be earned in Cooperative Work Experience.
Program Outcomes
Program outcomes are overarching skills that are emphasized and reinforced throughout several courses in a specific program; they are measurable statements that define what students should be able to do by the end of a certificate or degree at Clark College.
  • Create, compose, and edit correspondence, reports, memoranda, tables, spreadsheets, charts, and database reports.
  • Use Windows to create and organize files and directories.
  • Professionally perform procedures used in general offices.
  • Identify functions of business organizations and management in the global marketplace.
  • Use computational skills to solve business problems.
General Education Outcomes
  • Communications: Communicate with various audiences using a variety of methods as appropriate for a career and technical education program.
  • Human Relations: Demonstrate interpersonal/human relations skills as appropriate for a career and technical education program.
  • Computational Skills: Solve quantitative problems and interpret the solutions as appropriate for a career and technical education program.
  • Health and PE: Demonstrate progress toward healthier behaviors as appropriate for a career and technical education program.
  • Humanities: Analyze, interpret, and evaluate works and ideas in the Humanities within appropriate global and historical contexts as appropriate for a career and technical education program.
  • Social Science: Evaluate, analyze, and explain events, behaviors, and institutions using perspectives and methods in the Social Sciences as appropriate for a career and technical education program.
  • Science: Apply fundamental principles and relationships from the Natural Sciences to solve problems as appropriate for a career and technical education program.
Business Technology-Business Software Applications Specialist (AAS)
Many information specialist positions are available in the business world with a wide range of responsibilities. Training for higher-level positions should provide skills in a variety of computer software including Internet as well as a basic knowledge of business.
General Education Requirements
Communication Skills (6 credits required)
ENGL&101
ENGLISH COMPOSITION I
5 cr.
ENGL 212
BUSINESS COMMUNICATIONS
3 cr.
or BUS 211
BUSINESS COMMUNICATIONS
3 cr.
Health & Physical Education (3 credits required)
 
Computational Skills (3 credits required)
 
MATHB065
FUNDAMENTALS OF BUSINESS MATHEMATICS
5 cr.
Human Relations (3 credits required)
CMST&210
INTERPERSONAL COMMUNICATION
5 cr.
or CMST&230
SMALL GROUP COMMUNICATION
5 cr.
Humanities (3 credits required) **
 
Social Sciences (3 credits required) **
 
Natural Sciences (3 credits required)
 
Major Area Requirements
BTEC 010
SPEED AND ACCURACY BUILDING (must take for 3 credits)
1-3 cr.
BTEC 101
BEGINNING KEYBOARDING (must take for 3 credits) *
1-3 cr.
or BTEC 190
REFRESHER KEYBOARDING (must take for 3 credits) *
1-3 cr.
BTEC 107
BUSINESS ENGLISH
5 cr.
BTEC 122
WORD FOR BUSINESS
5 cr.
BTEC 131
FILING AND RECORDS MANAGEMENT
3 cr.
BTEC 135
10-KEY CALCULATOR
1 cr.
BTEC 140
BUSINESS TECHNOLOGY SEMINAR
2 cr.
or BTEC 141
BUSINESS TECHNOLOGY SEMINAR
2 cr.
or BTEC 143
BUSINESS TECHNOLOGY SEMINAR
2 cr.
or BTEC 145
BUSINESS TECHNOLOGY SEMINAR
2 cr.
and BTEC 199
COOPERATIVE WORK EXPERIENCE ****
1-3 cr.
or BTEC 147
PROFESSIONAL SELF-DEVELOPMENT ***
2 cr.
BTEC 140
BUSINESS TECHNOLOGY SEMINAR
2 cr.
or BTEC 141
BUSINESS TECHNOLOGY SEMINAR
2 cr.
or BTEC 143
BUSINESS TECHNOLOGY SEMINAR
2 cr.
or BTEC 145
BUSINESS TECHNOLOGY SEMINAR
2 cr.
and BTEC 199
COOPERATIVE WORK EXPERIENCE ****
1-3 cr.
BTEC 140
BUSINESS TECHNOLOGY SEMINAR
2 cr.
or BTEC 141
BUSINESS TECHNOLOGY SEMINAR
2 cr.
or BTEC 143
BUSINESS TECHNOLOGY SEMINAR
2 cr.
or BTEC 145
BUSINESS TECHNOLOGY SEMINAR
2 cr.
and BTEC 199
COOPERATIVE WORK EXPERIENCE ****
1-3 cr.
BTEC 155
INTRODUCTION TO OFFICE PUBLISHING TOOLS
3 cr.
BTEC 165
POWERPOINT PRESENTATION
3 cr.
BTEC 169
INTRODUCTION TO EXCEL
3 cr.
BTEC 170
EXCEL FOR BUSINESS
3 cr.
BTEC 175
ACCESS FOR BUSINESS
3 cr.
BTEC 211
ADMINISTRATIVE PROCEDURES
5 cr.
BTEC 212
E-COMMERCE: INTRO TO BUSINESS ON THE WEB
3 cr.
BUS& 101
INTRODUCTION TO BUSINESS
5 cr.
CTEC 102
INTRODUCTION TO WINDOWS
3 cr.
CTEC 115
INTERNET RESEARCH AND LIVING ONLINE
2 cr.
Total Required Credits: 92-95
* Register for BTEC 100.
** CMST courses may not count for more than two distribution areas of general education requirements. CMST& 210 can count for Humanities or Social Sciences; CMST& 230 can count for Humanities.
***BTEC 147 may be substituted for your first term of Seminar.
****Minimum of 6 credits must be earned in Cooperative Work Experience.
Program Outcomes
Program outcomes are overarching skills that are emphasized and reinforced throughout several courses in a specific program; they are measurable statements that define what students should be able to do by the end of a certificate or degree at Clark College.
  • Use common office software to solve problems and present the results in a ?business-ready? manner.
  • Professionally employ appropriate interpersonal skills with sensitivity to ethnic and cultural differences in dealing with customers or fellow employees.
  • Utilize time-management skills and set priorities while organizing and scheduling varied office activities.
  • Edit business documents implementing proper grammar, spelling, word usage, and sentence structure.
General Education Outcomes
  • Communications: Communicate with various audiences using a variety of methods as appropriate for a career and technical education program.
  • Human Relations: Demonstrate interpersonal/human relations skills as appropriate for a career and technical education program.
  • Computational Skills: Solve quantitative problems and interpret the solutions as appropriate for a career and technical education program.
  • Health and PE: Demonstrate progress toward healthier behaviors as appropriate for a career and technical education program.
  • Humanities: Analyze, interpret, and evaluate works and ideas in the Humanities within appropriate global and historical contexts as appropriate for a career and technical education program.
  • Social Science: Evaluate, analyze, and explain events, behaviors, and institutions using perspectives and methods in the Social Sciences as appropriate for a career and technical education program.
  • Science: Apply fundamental principles and relationships from the Natural Sciences to solve problems as appropriate for a career and technical education program.
Computer Application Skills - Module I (CERT)
Professional skills that can prepare students for the job market in just three months are available through the Clark College Business Technology department.

The Certificate of Completion is designed for students who wish to gain entry level skills or for those who wish to upgrade their skills in a short period of time. Certificates of Completion typically consist of three to four courses. They are awarded by the department with the approval of the program advisory committee and the Office of Instruction. The courses can be taken simultaneously or individually as your schedule allows. Certificates of Completion are not recorded on the student's Clark College transcript.

Students must complete all specifically listed courses and Major Area Requirements with a minimum grade of "C" or better in order to successfully complete the program and earn the award.
Major Area Requirements
Prerequisite: Keyboarding 30wpm
BTEC 122
WORD FOR BUSINESS
5 cr.
BTEC 165
POWERPOINT PRESENTATION
3 cr.
CTEC 102
INTRODUCTION TO WINDOWS
3 cr.
Total Required Credits: 11
Computer Application Skills - Module II (CERT)
Professional skills that can prepare students for the job market in just three months are available through the Clark College Business Technology department.

The Certificate of Completion is designed for students who wish to gain entry-level skills or for those who wish to upgrade their skills in a short period of time. Certificates of Completion typically consist of three to four courses. They are awarded by the department with the approval of the program advisory committee and the Office of Instruction. The courses can be taken simultaneously or individually as your schedule allows. Certificates of Completion are not recorded on the student's Clark College transcript.

Students must complete all specifically listed courses and Major Area Requirements with a minimum grade of "C" or better in order to successfully complete the program and earn the award.
Major Area Requirements
BTEC 169
INTRODUCTION TO EXCEL
3 cr.
BTEC 175
ACCESS FOR BUSINESS
3 cr.
MGMT 126
PROJECT MANAGEMENT
3 cr.
Total Required Credits: 9
Computer Application Skills - Module III (CERT)
Professional skills that can prepare students for the job market in just three months are available through the Clark College Business Technology department.

The Certificate of Completion is designed for students who wish to gain entry-level skills or for those who wish to upgrade their skills in a short period of time. Certificates of Completion typically consist of three to four courses. They are awarded by the department with the approval of the program advisory committee and the Office of Instruction. The courses can be taken simultaneously or individually as your schedule allows. Certificates of Completion are not recorded on the student's Clark College transcript.

Students must complete all specifically listed courses and Major Area Requirements with a minimum grade of "C" or better in order to successfully complete the program and earn the award.
Major Area Requirements
BTEC 160
WEB PAGE INTRODUCTION:
3 cr.
BTEC 212
E-COMMERCE: INTRO TO BUSINESS ON THE WEB
3 cr.
CTEC 115
INTERNET RESEARCH AND LIVING ONLINE
2 cr.
CGT 101
PHOTOSHOP RASTER GRAPHICS
4 cr.
Total Required Credits: 12
Business Technology-Office Assistant (CP)
An office assistant compiles data and keyboards on a computer in performance of clerical duties to maintain business records and reports. A variety of other duties are usually performed, including filing, sorting mail, answering the telephone, posting data, and computing amounts on calculators.
General Education Requirements
Communication Skills (3 credits required)
BTEC 107
BUSINESS ENGLISH
5 cr.
Computational Skills (3 credits required)
 
MATHB065
FUNDAMENTALS OF BUSINESS MATHEMATICS
5 cr.
Human Relations (3 credits required)
CMST&210
INTERPERSONAL COMMUNICATION
5 cr.
or CMST&230
SMALL GROUP COMMUNICATION
5 cr.
Major Area Requirements
BTEC 101
BEGINNING KEYBOARDING (must take for 3 credits) *
1-3 cr.
or BTEC 190
REFRESHER KEYBOARDING (must take for 3 credits) *
1-3 cr.
BTEC 102
DOCUMENT FORMATTING (must take for 3 credits)
1-3 cr.
BTEC 122
WORD FOR BUSINESS
5 cr.
BTEC 131
FILING AND RECORDS MANAGEMENT
3 cr.
BTEC 135
10-KEY CALCULATOR
1 cr.
BTEC 140
BUSINESS TECHNOLOGY SEMINAR
2 cr.
or BTEC 141
BUSINESS TECHNOLOGY SEMINAR
2 cr.
or BTEC 143
BUSINESS TECHNOLOGY SEMINAR
2 cr.
or BTEC 145
BUSINESS TECHNOLOGY SEMINAR
2 cr.
and BTEC 199
COOPERATIVE WORK EXPERIENCE ***
1-3 cr.
or BTEC 147
PROFESSIONAL SELF-DEVELOPMENT **
2 cr.
BTEC 140
BUSINESS TECHNOLOGY SEMINAR
2 cr.
or BTEC 141
BUSINESS TECHNOLOGY SEMINAR
2 cr.
or BTEC 143
BUSINESS TECHNOLOGY SEMINAR
2 cr.
or BTEC 145
BUSINESS TECHNOLOGY SEMINAR
2 cr.
and BTEC 199
COOPERATIVE WORK EXPERIENCE ***
1-3 cr.
BTEC 150
COMPUTER BUSINESS APPLICATIONS
5 cr.
BTEC 211
ADMINISTRATIVE PROCEDURES
5 cr.
Recommended Elective (Not Required)
BTEC 010
SPEED AND ACCURACY BUILDING (must take for 3 credits)
1-3 cr.
Total Required Credits: 47
* Register for BTEC 100.
**BTEC 147 may be substituted for your first term of Seminar.
***Minimum of 3 credits must be earned in Cooperative Work Experience.

To learn more about this program's employment outlook, approximate cost and potential careers, please visit the Gainful Employment Program Information page.
Program Outcomes
Program outcomes are overarching skills that are emphasized and reinforced throughout several courses in a specific program; they are measurable statements that define what students should be able to do by the end of a certificate or degree at Clark College.
  • Produce professional documents using word-processing, spreadsheet, graphics, and database software.
  • Produce and edit business documents implementing proper grammar, spelling, word usage, and sentence structure.
  • Utilize time-management skills and set priorities while organizing and scheduling varied office activities.
  • Create and maintain accurate filing systems (alpha, numeric, subject, and geographic) with paper and electronic records.
General Education Outcomes
  • Communications: Communicate with various audiences using a variety of methods as appropriate for a career and technical education program.
  • Human Relations: Demonstrate interpersonal/human relations skills as appropriate for a career and technical education program.
  • Computational Skills: Solve quantitative problems and interpret the solutions as appropriate for a career and technical education program.
Office Skills - Module I (CERT)
Professional skills that can prepare you for the job market in just three months are available through the Clark College Business Technology department.

The Certificate of Completion is designed for students who wish to gain entry-level skills or for those who wish to upgrade their skills in a short period of time. Certificates of Completion typically consist of three to four courses. They are awarded by the department with the approval of the program advisory committee and the Office of Instruction. The courses can be taken simultaneously or individually as your schedule allows. Certificates of Completion are not recorded on the student's Clark College transcript.

Students must complete all specifically listed courses and Major Area Requirements with a minimum grade of "C" or better in order to successfully complete the program and earn the award.
Major Area Requirements
BTEC 087
APPLIED OFFICE ENGLISH
3 cr.
BTEC 100
KEYBOARDING (must take for 3 credits)
1-3 cr.
or BTEC 190
REFRESHER KEYBOARDING (must take for 3 credits)
1-3 cr.
Total Required Credits: 11

Program Competencies


  • Proficient in using English, spelling words correctly in business correspondence and communication.

  • Proficient in basic writing skills for business letters and memorandums including word usage, grammar, sentence structure, and punctuation.

  • Proficient at keyboarding business documents including business letters, memorandums, tables and reports using Microsoft Word at a minimum keyboarding speed of 30 wpm.
Office Skills - Module II (CERT)
Professional skills that can prepare you for the job market in just three months are available through the Clark College Business Technology department.

The Certificate of Completion is designed for students who wish to gain entry-level skills or for those who wish to upgrade their skills in a short period of time. Certificates of Completion typically consist of three to four courses. They are awarded by the department with the approval of the program advisory committee and the Office of Instruction. The courses can be taken simultaneously or individually as your schedule allows. Certificates of Completion are not recorded on the student's Clark College transcript.

Students must complete all specifically listed courses and Major Area Requirements with a minimum grade of "C" or better in order to successfully complete the program and earn the award.
Major Area Requirements
BTEC 131
FILING AND RECORDS MANAGEMENT
3 cr.
BTEC 147
PROFESSIONAL SELF-DEVELOPMENT
2 cr.
BTEC 149
COMPUTER APPLICATIONS ESSENTIALS
3 cr.
or BTEC 150
COMPUTER BUSINESS APPLICATIONS
5 cr.
Total Required Credits: 13

Program Competencies


  • Proficient in using indexing rules, coding, and filing for alphabetic, numeric, geographic, and subject filing systems.

  • Knowledge of records storage including equipment and supplies.

  • Knowledge of professional concepts for individuals in business including customer service skills, interpersonal communications, work ethics, team building, job applications, interviewing techniques, resumes, and professional attire.

  • Ability to produce routine business documents using Microsoft Office.
Office Skills - Module III (CERT)
Professional skills that can prepare you for the job market in just three months are available through the Clark College Business Technology department.

The Certificate of Completion is designed for students who wish to gain entry-level skills or for those who wish to upgrade their skills in a short period of time. Certificates of Completion typically consist of three to four courses. They are awarded by the department with the approval of the program advisory committee and the Office of Instruction. The courses can be taken simultaneously or individually as your schedule allows. Certificates of Completion are not recorded on the student's Clark College transcript.

Students must complete all specifically listed courses and Major Area Requirements with a minimum grade of "C" or better in order to successfully complete the program and earn the award.
Major Area Requirements
BTEC 122
WORD FOR BUSINESS
5 cr.
BTEC 140
BUSINESS TECHNOLOGY SEMINAR
2 cr.
or BTEC 141
BUSINESS TECHNOLOGY SEMINAR
2 cr.
or BTEC 143
BUSINESS TECHNOLOGY SEMINAR
2 cr.
or BTEC 145
BUSINESS TECHNOLOGY SEMINAR
2 cr.
BTEC 199
COOPERATIVE WORK EXPERIENCE (must take for 3 credits)
1-3 cr.
Total Required Credits: 12-14

Program Competencies


  • Proficient at using Microsoft Word to create, edit, format, manage files, and print basic letters, tables, memos, and reports.

  • Demonstrated proficiency in using merged form letters, envelopes, mailing labels, outlines, styles, and templates.

  • Knowledge of human relations including customer service skills, work ethics, team building, office organization and supervision, job application, interviewing techniques, resumes, and professional attire.

  • Minimum of 90 hours work experience in business and office environment.
Business Technology-Office Software Applications (CP)
This program is designed for students who have had prior training in computer software applications and office skills. Students with no prior training should consider entering the two-year program.

Prerequisites for enrollment: Ability to keyboard at 30 wpm (certified by a keyboarding test) and successful completion of ENGL& 101.

Students will be required to work part-time in an office during their last quarter.

Students must maintain a cumulative grade point average of 2.00 to receive this certificate.
General Education Requirements
Communication Skills (3 credits required)
BUS 211
BUSINESS COMMUNICATIONS
3 cr.
or ENGL 212
BUSINESS COMMUNICATIONS
3 cr.
Computational Skills (3 credits required)
 
MATHB065
FUNDAMENTALS OF BUSINESS MATHEMATICS
5 cr.
Human Relations (3 credits required)
CMST&210
INTERPERSONAL COMMUNICATION
5 cr.
or CMST&230
SMALL GROUP COMMUNICATION
5 cr.
Major Area Requirements
BTEC 122
WORD FOR BUSINESS
5 cr.
BTEC 140
BUSINESS TECHNOLOGY SEMINAR
2 cr.
or BTEC 141
BUSINESS TECHNOLOGY SEMINAR
2 cr.
or BTEC 143
BUSINESS TECHNOLOGY SEMINAR
2 cr.
or BTEC 145
BUSINESS TECHNOLOGY SEMINAR
2 cr.
and BTEC 199
COOPERATIVE WORK EXPERIENCE (must take for 2-3 credits)
1-3 cr.
or BTEC 147
PROFESSIONAL SELF-DEVELOPMENT
2 cr.
BTEC 155
INTRODUCTION TO OFFICE PUBLISHING TOOLS
3 cr.
BTEC 165
POWERPOINT PRESENTATION
3 cr.
BTEC 169
INTRODUCTION TO EXCEL
3 cr.
BTEC 175
ACCESS FOR BUSINESS
3 cr.
BTEC 212
E-COMMERCE: INTRO TO BUSINESS ON THE WEB
3 cr.
BUS& 101
INTRODUCTION TO BUSINESS
5 cr.
CTEC 102
INTRODUCTION TO WINDOWS
3 cr.
Total Required Credits: 48-51


To learn more about this program's employment outlook, approximate cost and potential careers, please visit the Gainful Employment Program Information page.
Program Outcomes
Program outcomes are overarching skills that are emphasized and reinforced throughout several courses in a specific program; they are measurable statements that define what students should be able to do by the end of a certificate or degree at Clark College.
  • Use common office software to solve problems and present the results in a ?business-ready? manner.
  • Professionally employ appropriate interpersonal skills with sensitivity to ethnic and cultural differences in dealing with customers or fellow employees.
  • Utilize time-management skills and set priorities while organizing and scheduling varied office activities.
  • Edit business documents implementing proper grammar, spelling, word usage, and sentence structure.
  • Use common office software to solve problems and present the results in a ?business-ready? manner.
  • Professionally employ appropriate interpersonal skills with sensitivity to ethnic and cultural differences in dealing with customers or fellow employees.
  • Utilize time-management skills and set priorities while organizing and scheduling varied office activities.
  • Edit business documents implementing proper grammar, spelling, word usage, and sentence structure.
General Education Outcomes
  • Communications: Communicate with various audiences using a variety of methods as appropriate for a career and technical education program.
  • Human Relations: Demonstrate interpersonal/human relations skills as appropriate for a career and technical education program.
  • Computational Skills: Solve quantitative problems and interpret the solutions as appropriate for a career and technical education program.
Business Technology-Front Office Assistant (CA)
Front office assistants are all-around office workers who perform many clerical duties which are important for the smooth operation of an office. They may file records; tabulate and post data in record books; prepare and mail receipts, invoices, and similar items; operate calculators, copiers, and computers; receive customers; and perform other customer service. Students must complete all specifically listed courses and Major Area Requirements with a minimum grade of "C" or better in order to successfully complete the program and earn the award.
Major Area Requirements
BTEC 087
APPLIED OFFICE ENGLISH
3 cr.
or BTEC 107
BUSINESS ENGLISH
5 cr.
BTEC 101
BEGINNING KEYBOARDING (must take for 3 credits)
1-3 cr.
or BTEC 190
REFRESHER KEYBOARDING (must take for 3 credits)
1-3 cr.
BTEC 131
FILING AND RECORDS MANAGEMENT
3 cr.
BTEC 135
10-KEY CALCULATOR
1 cr.
BTEC 147
PROFESSIONAL SELF-DEVELOPMENT
2 cr.
BTEC 149
COMPUTER APPLICATIONS ESSENTIALS
3 cr.
or BTEC 150
COMPUTER BUSINESS APPLICATIONS
5 cr.
or BTEC 116
APPLICATION ESSENTIALS: WORD
1 cr.
and BTEC 117
APPLICATION ESSENTIALS: EXCEL
1 cr.
and BTEC 118
APPLICATION ESSENTIALS: POWERPOINT
1 cr.
BUS 110
CUSTOMER SERVICE
3 cr.
MATHB065
FUNDAMENTALS OF BUSINESS MATHEMATICS
5 cr.
Total Required Credits: 23-27


To learn more about this program's employment outlook, approximate cost and potential careers, please visit the Gainful Employment Program Information page.
Program Outcomes
Program outcomes are overarching skills that are emphasized and reinforced throughout several courses in a specific program; they are measurable statements that define what students should be able to do by the end of a certificate or degree at Clark College.
  • Professionally employ appropriate interpersonal skills with sensitivity to ethnic and cultural differences in dealing with customers or fellow employees.
  • Compose, produce, and edit business documents utilizing proper grammar, spelling, word usage, and sentence structure.
  • Create and maintain accurate filing systems with paper and electronic records.
  • Use computational skills to solve business problems.